I took my rv to Camping World in Valencia CA to get the transmission serviced and I also requested them to lube the chassis and they did not do it and they charged me $64.50 for something that was requested but was not done and they claimed it was done but all the telltale signs say it was not done I will never go back to that shop even if they do the work for free
I went to Camping World for a New travel trailer. After a few days, I was congratulated on my New purchase. When I arrived at the location, it wasn't the one I had wanted. I got the song and dance that this was the ONLY one they could finance. This surprised me as my credit rating is pretty good. I couldn't take it home right away because the breaker kept tripping and they wanted to fix it. Several days later, I took home my trailer. After a month I started haVing trouble. I live in this as I travel for my Job. I finally took it back after 3 months. Oh...they said it was MY fault the electrical outlet melted. I wasnt suppose to use the microwave and AC at the same time. And, they fixed the leaking shower. I brought it back to my lot. The shower continued to leak. The fuses continued to blow. Bring it back was all they could say. 6 months later, I took it back. Same problem. Same solution! Nothing. Now, almost a year later, I was told to bring it in. I work!
This is not easy for me to do and it isn't cheap in gas. Now, it can't be looked at because I didn't make an appointment. I have a letter staying what's wrong and what it will cost. I also have been scheduled to return the following Saturday for repairs. I called that Saturday afternoon and not only had it not been looked at, the guy who gave me the estimation was a ghost. No one there knows him. They are short staffed and can't look at it for a week..or two. Probably 3. And since they had already done work on it, my 3 year warranty is no good. I'm still paying for it and this is the same problem. I have a trailer that is falling apart. It leaks. It melts the main power plug. And my warranty is no good after THEY worked on it. I'll never go back.
I have been going Camping World locations through out the U.S. for 3 years for service to my motorhome. This location was closest to Louden N.H. I had them do a lube oil and filter change and made a point that they not forget to lube the front end. I was told not to worry, that they do this with the service which i would expect. I had asked them what oil they used and was told mobil. I requested shell 15/40 oil non synthetic. I was later called and told this is not the oil they recommended. I said ok just put in the 5/20 oil. I had already let them Know non synthetic. when I picked up my motorhome they had put in synthetic. Ok no big deal but when I checked the work I saw that did not lube the front end. I went back and told them and was told this is not part of service and it would be another $15.00. This is the first time I had ever had an l.o.f and that lube was not included. I am also a retired A.S.E. Mechanic and owned a Meineke shop for fifteen years. This is a bait and switch tactic and is a deceptive practice. I have never heard of an lube oil filter change that did not include the lubrication of the front end. This is even after I asked that they not forget it. This is a poor excuse for a nationwide company for their customer service and has put another bad review for this location. I will now not use any camping world for service because of this poor managment. I went in for thier advertised $64.95 + additional
3 qtz. oil and left with a $ 95.77 bill and the whole service was not done.
Our unit has been in shop for over 6 months some of which it was under warranty and they won't reimburse the missed warranty. Now crossroads is deleting any negative posts to their page and blocking unsatisfied customers which makes it even worse. Crossroads does not care at all about integrity, quality products or customer service. Go to "crossroads dissatisfied customers" page for more info. We bought a brand new crossroads zinger 32 RE December 2013. as soon as we started using it we realized everything they used to build it was cheap and slapped together without any regards to quality. Within a few trips we had over 20 issues some of which were major; On the first rain gutters weren't pitched correctly, the door leaked and 2 windows leaked. All the water on the roof ran right down the middle of coach and in the window in kitchen. I went out in the pouring rain and noticed that they hadn't even sealed around the window I had to fix it myself.
They never nailed the paneling inside the bedroom so it was coming off. The exterior paneling was bowing out and whipping in the wind when we drove on highway. We got our list of over 20 plus items and took it back. After 2 months of wasted time sitting at the repair facility (while still under warranty) they finally got started. Crossroads tried to cut every corner they could and even instructed camping world to just dry out the rotten wood and give it back to us. Once they started opening trailer up they found leaks everywhere. The front door and 2 windows have to be replaced, the exterior paneling wasn't stapled and was about to blow off, both slide outs had to be removed and replaced along with front nose and seals, slide seals have been leaking since it was built, the entire floor has been ripped out, the walls are rotten and have to be replaced, all the kitchen cabinets and entertainment cabinets are damaged, all the plywood in the living room is removed, all the paneling is off in the bedroom, both gutters had to be redone, all appliances had to be detached and reset, all kitchen plumbing being removed and replaced and the list goes on and on. They have had my unit for over 6 months and are still not done yet. They wouldnt give me a new unit. Theyve fought every attempt for decent repair. I asked for a warranty extension and they refused. In summary crossroads builds about the sorriest RV on the market camping and world sells them everywhere they won't stand behind their product and they don't care if u waste your hard earned money or time. BUYER BEWARE CROSSROADS AND CAMPING WORLD ARE TERRIBLE COMPANIES ACROSS THE BOARD FROM THEIR PRODUCT TO THEIR ETHICS AND CUSTOMER SERVICE! Our unit has leaked since the day it was built I am just thankful we caught it while it was still under warranty. Take our advice, Buy anything else from anywhere else. if you have one of these units sell it or get it checked, I'd guarantee its leaking! Anyone feel free to Email me at for more details. I will be glad to send pictures if it helps someone else not make the same mistake. Columbia South Carolina
We purchased a new fifth wheel from camping world with the agreement that camping world would install an all season patio door kit. The first doors that were shipped came in damaged and missing parts. Contacted camping world numerous times, the Good Sams response team got involved and finally got camping world to send new doors. After the new doors came into the camping world store, the general manager stated that the doors were inspected and they would send their techs to have them installed. After the techs installed the screen doors, I asked where the inserts were to weather proof the doors,
the general manager stated that he had inspected the doors and claimed that everything was there. The techs stated that they had everything that was given to them by the general manager. I have since tried contacting camping world leaving several messages and emails with several of the staff that were involved. There has been some contact but with false promises. These doors (complete set) were paid for in advance. This situation has been unresolved since April of 2015. I have apparently been left holding the bag... Ripped off by camping world.
Our unit has been in shop for over 6 months some of which it was under warranty and they won't reimburse the missed warranty. Now crossroads is deleting any negative posts to their page and blocking unsatisfied customers which makes it even worse. Crossroads does not care at all about integrity, quality products or customer service. Go to "crossroads dissatisfied customers" page for more info. We bought a brand new crossroads zinger 32 RE December 2013. as soon as we started using it we realized everything they used to build it was cheap and slapped together without any regards to quality. Within a few trips we had over 20 issues some of which were major; On the first rain gutters weren't pitched correctly, the door leaked and 2 windows leaked. All the water on the roof ran right down the middle of coach and in the window in kitchen. I went out in the pouring rain and noticed that they hadn't even sealed around the window I had to fix it myself.
They never nailed the paneling inside the bedroom so it was coming off. The exterior paneling was bowing out and whipping in the wind when we drove on highway. We got our list of over 20 plus items and took it back. After 2 months of wasted time sitting at the repair facility (while still under warranty) they finally got started. Crossroads tried to cut every corner they could and even instructed camping world to just dry out the rotten wood and give it back to us. Once they started opening trailer up they found leaks everywhere. The front door and 2 windows have to be replaced, the exterior paneling wasn't stapled and was about to blow off, both slide outs had to be removed and replaced along with front nose and seals, slide seals have been leaking since it was built, the entire floor has been ripped out, the walls are rotten and have to be replaced, all the kitchen cabinets and entertainment cabinets are damaged, all the plywood in the living room is removed, all the paneling is off in the bedroom, both gutters had to be redone, all appliances had to be detached and reset, all kitchen plumbing being removed and replaced and the list goes on and on. They have had my unit for over 6 months and are still not done yet. They wouldnt give me a new unit. Theyve fought every attempt for decent repair. I asked for a warranty extension and they refused. In summary crossroads builds about the sorriest RV on the market camping and world sells them everywhere they won't stand behind their product and they don't care if u waste your hard earned money or time. BUYER BEWARE CROSSROADS AND CAMPING WORLD ARE TERRIBLE COMPANIES ACROSS THE BOARD FROM THEIR PRODUCT TO THEIR ETHICS AND CUSTOMER SERVICE! Our unit has leaked since the day it was built I am just thankful we caught it while it was still under warranty. Take our advice, Buy anything else from anywhere else. if you have one of these units sell it or get it checked, I'd guarantee its leaking! Anyone feel free to Email me at for more details. I will be glad to send pictures if it helps someone else not make the same mistake. Columbia South Carolina
BUYER BEWARE!!!
Crossroads build crap and they know it. They won't stand behind their product. Camping world sells their inferior units everyday to unsuspecting people. At first camping world tried to slide in almost 3k in warranty we didn't want and they drug their feet for months getting us a refund. Once they did refund they would only apply to loan so not to offset sales numbers. They didn't even register our unit with the factory so we had an uphill battle from the start even getting approved for warranty repairs. Our unit has been in shop for over 6 months some of which it was under warranty and they won't reimburse the missed warranty. Now crossroads is deleting any negative posts to their FB page and blocking unsatisfied customers which makes it even worse. Crossroads does not care at all about integrity, quality products or customer service. Go to "crossroads dissatisfied customers" and "Crossroads owners" for more info. We bought a brand new crossroads zinger 32 RE December 2013. as soon as we started using it we realized everything they used to build it was cheap and slapped together without any regards to quality. Within a few trips we had over 20 issues some of which were major; On the first rain gutters weren't pitched correctly, the door leaked and 2 windows leaked. All the water on the roof ran right down the middle of coach and in the window in kitchen. I went out in the pouring rain and noticed that they hadn't even sealed around the window I had to fix it myself. They never nailed the paneling inside the bedroom so it was coming off. The exterior paneling was bowing out and whipping in the wind when we drove on highway. We got our list of over 20 plus items and took it back. After 2 months of wasted time sitting at the repair facility (while still under warranty) they finally got started. Crossroads tried to cut every corner they could and even instructed camping world to just dry out the rotten wood and give it back to us. Once they started opening trailer up they found leaks everywhere. The front door and 2 windows have to be replaced, the exterior paneling wasn't stapled and was about to blow off, both slide outs had to be removed and replaced along with front nose and seals, slide seals have been leaking since it was built, the entire floor has been ripped out, the walls are rotten and have to be replaced, all the kitchen cabinets and entertainment cabinets are damaged, all the plywood in the living room is removed, all the paneling is off in the bedroom, both gutters had to be redone, all appliances had to be detached and reset, all kitchen plumbing being removed and replaced and the list goes on and on. They have had my unit for over 6 months and are still not done yet. They wouldnt give me a new unit. Theyve fought every attempt for decent repair. I asked for a warranty extension and they refused. In summary crossroads builds about the sorriest RV on the market camping and world sells them everywhere they won't stand behind their product and they don't care if u waste your hard earned money or time. BUYER BEWARE CROSSROADS AND CAMPING WORLD ARE TERRIBLE COMPANIES ACROSS THE BOARD FROM THEIR PRODUCT TO THEIR ETHICS AND CUSTOMER SERVICE! Our unit has leaked since the day it was built I am just thankful we caught it while it was still under warranty. Take our advice, Buy anything else from anywhere else. if you have one of these units sell it or get it checked, I'd guarantee its leaking! Anyone feel free to Email me at for more details. I will be glad to send pictures if it helps someone else not make the same mistake.
I have been camping for about 30 years and I have purchased over 10 RV’s in my life time. I currently own a 40 foot 2014 Dutchmen Denali 5th wheel travel trailer, my wife and I discussed buying a new class A so we starting looking at different dealers for the best deal. We ended up at Camping World RV Sales on McIntosh located in Dover Florida 33527.
We meet with a salesmen by the name of Chuck Dumas, he proceeded to show me class A with a gas engine, and at the time I was going to trade in my 24ft 2015 Stingray Boat and the camper mention above. The deal seemed to be ok but I was concern over trade in values so I called my wife and she recommended that I try to sale the boat on eBay, I went home and listed the boat on eBay and I sold the boat in 3 weeks, after I paid of the loan my wife and I went back to the dealership to re-negotiate the deal. Chuck informed me that the camper we looked at 4 weeks prior was sold so he showed us other new Class A with a gas engine, my wife and I picked a camper, test drove it and went to back to the dealership to work a deal.
Chuck offered us 60K for my trailer and 40K off the new coach he went on to say that he could show the dealer discount as a deposit of cash so the deal will look better to the bank, we agreed to the terms and condition that the deal wrote up, sign the contract and we called Navy Federal Credit Union to apply for a loan. After several hours the loan was approved for the final price of 70,635.23 so the check was made out for that amount. We called the salesman and explain the loan was approved and he stated that the coach was in PDI for the delivery I also ask about a mobile satellite system, he said that it will cost around 2400.00 installed so I approved the up charge.
We went to the dealership for our 3pm appointment, we did a walkthrough we a stand in sales person then we went to finance department to complete our paper work and tag work. After that I went to the sales store to pay for my satellite system and a couple of other things, that bill was 2400.00 dollars, while leaving the dealership a young manager stopped me and stated that the dealer ship made a mistake and I would have to pay additional 30,000 at that point I was very made and said we had a deal any I paid my money so the problem is yours not mine. Long story short we left the camper due to the time of night it was and I will post complaints ever where I can. This place is a joke and in my opinion this is bait and switch. I will be discussing this with an attorney first thing in the morning as well as the owner of their dealership.
My wife & I purchased a class a motor home used, only 20121 miles on it, we were told for the first year we had bumper to bumper coverage, first trip ac went out on the motor, breaks went out. Covered part of the breaks. Second trip front end came apart suppose to be a brand new one cost $7700.00 told we were not covered. We never got no warranty papers that was suppose to be mailed to us.
At Camping World we were one of many... victimized by high pressure sales tactics… I look back and ask myself how could I get bamboozled into buying an RV that cost $2,450 more than the same, new unit price elsewhere? How indeed, after being assured by a likable sales manager that Camping World (C.W.) would "meet or beat" any price from anywhere. Later we learned this was a lie. We were told we should make a refundable deposit to hold the RV we wanted.... to hold it over a holiday while waiting one day to hear back from the other RV dealer... Another misrepresentation, because that the deposit was not refundable if we did not buy the unit.
Imagine how I felt when warned by another Camping World employee that my RV could be sabotaged during detailing! (Apparently "detailing" is a fancy word for dusting and washing the exterior, because the generator didn’t start, nor would the stove burners light, outside storage latches didn’t lock, a window frame had a .25 inch gab and wouldn't seal. There was a lot of road noise, in part because the television antenna was installed backwards.) Warranty service took nearly two months to complete!
We see no reason to go back to Camping World for anything. We found other places for maintenance and authorized-warranty work. At time of purchase we bought a 7 year, extended-warranty elsewhere, because we saw complaints in Better Business Bureau reviews that mentioned C.W.’s “shady service people” and Good Sam’s deceptive advertising.
Oh, it still makes us laugh to recall of our Boise Salesman’s pridefully announcement that Good Sam membership brings discounts and "we’d have one year, free parking in their lots." (Ha! Ha! "Their lots” doesn't refer to Good Sam's.) Come on honey, I say to the wife, let’s go campin’ in the C.W. parking lot! Gimme a break.
My Definition of a High Pressure Sale:
My siblings have motorhomes and I wanted to test drive their unit shown on the internet. I stopped by Boise Camping World (C.W.) in Meridian, Idaho. Before we left, the C.W. Salesman said, in the presence of his “Daily” Manager, that he would meet any price at any dealer. I said my ability to pay cash should get our price lowered. The Daily Manager didn't correct the Salesman's statement that he could beat the other dealer's cash-sale price. He looked up the cost, but made no correction to what the Salesman offered us.
What sold me on C.W. was that we'd be moved to the "head of the line" for maintenance service if we bought from Boise C.W. (This doesn’t even make sense to me now.) The next day, the Salesman phoned and my eyes glazed over with his rehash that Boise C.W. “goes the distance” to gain and maintain us local folks, because mechanical service is where they make the bucks.
Within 20 hours, my phone log shows another 5 calls from Salesman. Were we willing to pay this amount? Yes. He conferred with Sales Manager. We waited 35 minutes. Salesman called back to ask if we'd pay a higher amount. I handed the phone to my wife and the price raised to a yet higher amount. She explained we were waiting to hear from several other dealers. Exactly 2 minutes later the Salesman called, to again ask if I'd pay a lower dollar total. Well, albeit I was confused, I said "yes." He “took that back” to Sales Manager who himself called to explain why we’d have to pay still more. Finally irritated, my wife asked for the phone calls to stop. Apparently Mr. Sales Manager didn't tell Mr. Salesman, because our phone log shows he called back in 9 minutes and suggested we put a two-day hold on the unit. Salesman asked me for a reasonable deposit to hold the price for 2 days. Unfortunately the Salesman changed the amount to $2,000 after I handed the phone to my wife for a credit card number. She thinks he said if she'd allow more on her card, our potential purchase would get him a sales bonus and he assured her we would find no lower pricing within 48 hours. We did find the same, new RV for $2,450 less. The next day when we went to Boise C.W., the Sales Manager said there is no such thing as a refundable deposit to hold a price.
When we tried to negotiate, the Sales Manager said he couldn't come down on the price to beat another dealer. He used the word “legality” a lot. (Why didn’t the Daily Manager correct Mr. Salesman who repeatedly said he’d “meet or beat”?) The Sales Manager said he had ordered transport the day before (on a national holiday) and couldn't change that order. Our deposit money was gone, he said. In fact, he could have cancelled the transport, because the driver didn't leave until 72+ hours after the alleged departure.) We almost walked out, but were disenfranchised by the loss of our $2,000 deposit. We called and wrote corporate and got a $10 coupon which we circular filed. We get our Mercedes warrenty repair at Lyle Pearson, Boise, and Dennis Dillon RV, Nampa. We got a 7 year extended warrenty from Nelson's RV, Boise, and it was more inclusive and more cost effective than the scamming Good Sam, run by Camping World. Their mid-age founder had an accident (fell off a ladder?) and died in 2014... gee, since they know what's going on... karma.
RV brought in for service 10/24/2014. Was told service will take 3 weeks. Picked up RV for trip 12/26/2014. Parts are still not in. RV had been broken into and several clothing items stolen. GM was paged to alert him of issue...after 15 minutes the receptionist hears that he isn't working today. Whatever you do, do not use this facility, there are much better shops all over the East Valley area.
Where do I begin? This is our nightmare and possibly a lawyers dream! Well, we had been trying to buy a trailer from Camping World in Cedar Falls, IA for over a year (that should have told us something). We went through several Sales People (they seem to leave the company or were moved to a different department a lot) as they didn't seem to know what we were looking for in a trailer. They would call us about ones with options that we told them several times we did not want on our trailer. I was tired of all the contact about ones we didn't even want so I wrote an email to the CEO, Marcus Lemonis.
I got the usual reply back from someone else he supposedly asked to reply with the usual $10 gift certificate attached. I finally called the first Sales Person, Susie, (she knew what we were looking to get) even though she was not in sales, asked her whom to talk to for us to get a trailer. She provided a name of someone and I told her I would call him. I called the next day and asked for him but was asked what it was about which I told them "we would like to buy a camper from you guys and need someone to help get us one like we want." She transferred me to someone that said they were the person I asked for and that he was the "Top" Salesperson in Camping World.
He also stated that he would help us get a camper that we wanted and asked what option we were wanting. I gave him the list of options and he suggested (very pushy) to come to see what they had on the lot. I mentioned we are a couple of hours away and we would be there on the Saturday, he would have options picked out to show us. In the mean time we checked the web site and found a couple of used ones and new ones. I wrote down ALL the information about them, stock number, description and price. They were running a special financing name your payment type of deal on the new ones and we thought that might be the way to go.
We went up there that week-end, the salesperson met us at the door and took us to his office. I gave him the list of what we had picked out and he did not seem to have any options for us anyway. We went out to look at the used ones first and then he mentioned that we could get a better deal if we went with a new one. So he took us out to the new ones. We looked at the first two on the list which we really liked so he mentioned that we should not even look at the third one as it would just confuse us. We went back inside to talk it over and to see what we could do for financing. We decided on the first one as it was the lay-out that was best for us so we proceeded with "the numbers."
He told us that we would have 2-30 lb. filled lp tanks, 3 years of the Good Sams Club Elite membership, road side assistance, $1,000 in Camping World coupons, magazine, walk through and it would be detailed. He went over what we had for a trade and all its options then checked with someone else in a different office. He came back with an offer of $1,500 which was a little less than we were wanting and also wanted $1,000 down (10%) to get the financing we wanted. He then had the other person come in to go over our application to finance and we told him what we wanted the payment to be which he felt it could be done. We had to give them the down payment and sign the purchase agreement then they told us they would run it first thing Monday and let us know.
On Tuesday afternoon I called THEM but could not get a hold of either of them and was told they would call back. Finally later that afternoon the salesperson called me to give me the financing details which the payment was twice as much as what we told him. He said that he would see what he could do and maybe get the payment down a little. Two days later he called and told me that he was not able to get it changed so I told him we would discuss it and maybe we would consider a different trailer. We got back on the web and checked the second & third options, deciding on the third option for the one we wanted to get. I also noticed the price had gone up since we were there looking.
I called the salesperson the next day to tell him to go with our decision but wanted to make sure we were getting it for the price it was the day we were there and to make sure they would still give us the $1,500 for our trade and to see if we would pay less down since this one was less? He stated that they would honor the price it was the day we looked at the others and the trade allowance would be the same but they would keep the down payment (already made on the other one) to apply to this one. Once again I had to call them, 3 days later to see what was going on with the financing and he told me the details. I stressed to him that is not what we discussed for a payment or terms so he said he would have the General Manager, Mike call me by a set time. Guess what, he did not call at that time so I called the salesperson and he said he would have him call soon.
Finally the GM, Mike called to give me some story about why they could not now honor the price that it was the day we were there and asked if maybe we could cut some of the extras that the salesperson, Steve, had put on our deal. I informed him that we were not aware of any add-ons and wanted to know what they were. He told me that he would look them over and see if we could drop some of them to get the payment that we wanted. He called early evening & told me that he would go with the price that day and throw in a 5 year extended warranty, 3 year Good Sam Club Elite membership, etc. but we would not have the carpet protector or outside/roof protector put on. The payment would be in our range (the maximum), have it ready the next day and wanted to know if we have a deal? I told him that if that was the deal we would be there the next day, Saturday, in the afternoon and he said they would expect us then.
The next morning I spent several hours emptying our camper and cleaning it. We took off and headed for Cedar Falls, had several text messages wanting to know how soon we would be there so a tank of gas later, arrived at 2:30 PM. The salesperson met us outside to direct us around to the back to leave our pickup & trailer so they could unhook it and we could do our walk through. Mike, in the service department, provided an EXCELLENT walk through where we pointed out some of the trim popped off, the split in the kitchen table and the trim on the refrigerator door coming off, etc. The salesperson had switched our plate (which is good until May of 2015) to the new one then took us in to the finance office. There we met with another Steve who had a stack of papers for us to sign. I asked to see the purchase agreement with all the finance numbers but he replied that we had to go through these other papers first.
After signing and initialing several papers (which he did not really explain what they were about) he finally got to the purchase agreement. First we stressed that it was to read myself AND the other party as our insurance requests but he stated that Iowa is an "or" state but he would put it down. Then for the figures, they were not at all what I was told, the price was not what we were told, we were charged for lp, extended warranty and many other things that we were not told about. I was very mad and plainly told him that they had "stuck us" and asked to talk to the GM or salesperson. He did not make an attempt to get either one and told us to proceed which I mentioned that I was not happy about it but they had us. So we, with anger, signed the papers and he gave us our copies but mentioned to get our 4 references sent to him and left. The salesperson met us outside and I expressed our anger which he just laughed it off.
We stopped to fill up with gas & proceeded home arriving a half a tank later. We went over the rushed paperwork to find that we were charged for everything we were told would be included. I sent another email to the CEO, Marcus only to get (a week later) the usual reply and another $10 gift certificate which we will never use. The next day I received a call from the GM to discuss the offer that Marcus had supposedly talked to him about. He did not really listen to our issues and just plainly said that we could bring the new one back and they would give us our old one. I laughed at him and said are you serious, after the gas and time we have put in to this? We are not unhappy with the camper but the transaction to purchase it. He bluntly told me that this is what he will do:
Here is what I am offering to you to help with the issues to give us another chance to do business with you.
1. A $50 gift card Towards the cost of the LP or to be used in the store
2. This spring, we will do warranty work for her and at that time we will detail the unit again
3. A requested copy of the Warranty and where you can use it should you need to.
4. This spring your De winterization will be at no cost.
Thanks again for doing business with us, hopefully we can rectify your issues so that if you need our services, we will be there for you.
Seriously!! Do you really think this is fair? First of all we will NOT ever trade there again and most likely will not be buying anything there. We are not sure what is or is not on this camper since we did not get any info from them what was ordered on it. We are not sure if the warranty is through the Keystone company or someone else but if it is with Keystone, we have a dealer closer and more HONEST. Now we find out they went and licensed it again for June so where is our refund? What a mess!! As far a we are concerned, Camping World is just as most of the reviews say, liars, dishonest, rip off and don't know what they are doing. I think we shall proceed with The Better Business Bureau, Attorney General and maybe a lawyer. I guess we should have read the reviews first and hope others do read them before they make the big mistake!
Traveled 1800 miles to pick up an rv that I was told countless times by more than one was solid and would get me back home but as soon as I pull out of their parking lot I quickly realize they never even drove this thing ( or maybe they did ) it wouldn't even go 45 mph let alone 1800 miles so I took it back then the realization kicked in I'd been taken for $8500 they would not take it back and even told me that if I left it there they would charge me storage . They said they knew what the problem might be and called a mechanic out side their organization to try and get the part so I got a hotel for the night and went back the next day around noon October 25th and again they began their lies also went as far as to put a AS IS sticker in the windshield after I had left the day before so fed up so taken I called lady lakes salvage from down the road to come get it . Book a flight back home .
Camping World Reviews
I took my rv to Camping World in Valencia CA to get the transmission serviced and I also requested them to lube the chassis and they did not do it and they charged me $64.50 for something that was requested but was not done and they claimed it was done but all the telltale signs say it was not done I will never go back to that shop even if they do the work for free
I went to Camping World for a New travel trailer. After a few days, I was congratulated on my New purchase. When I arrived at the location, it wasn't the one I had wanted. I got the song and dance that this was the ONLY one they could finance. This surprised me as my credit rating is pretty good. I couldn't take it home right away because the breaker kept tripping and they wanted to fix it. Several days later, I took home my trailer. After a month I started haVing trouble. I live in this as I travel for my Job. I finally took it back after 3 months. Oh...they said it was MY fault the electrical outlet melted. I wasnt suppose to use the microwave and AC at the same time. And, they fixed the leaking shower. I brought it back to my lot. The shower continued to leak. The fuses continued to blow. Bring it back was all they could say. 6 months later, I took it back. Same problem. Same solution! Nothing. Now, almost a year later, I was told to bring it in. I work!
This is not easy for me to do and it isn't cheap in gas. Now, it can't be looked at because I didn't make an appointment. I have a letter staying what's wrong and what it will cost. I also have been scheduled to return the following Saturday for repairs. I called that Saturday afternoon and not only had it not been looked at, the guy who gave me the estimation was a ghost. No one there knows him. They are short staffed and can't look at it for a week..or two. Probably 3. And since they had already done work on it, my 3 year warranty is no good. I'm still paying for it and this is the same problem. I have a trailer that is falling apart. It leaks. It melts the main power plug. And my warranty is no good after THEY worked on it. I'll never go back.
I have been going Camping World locations through out the U.S. for 3 years for service to my motorhome. This location was closest to Louden N.H. I had them do a lube oil and filter change and made a point that they not forget to lube the front end. I was told not to worry, that they do this with the service which i would expect. I had asked them what oil they used and was told mobil. I requested shell 15/40 oil non synthetic. I was later called and told this is not the oil they recommended. I said ok just put in the 5/20 oil. I had already let them Know non synthetic. when I picked up my motorhome they had put in synthetic. Ok no big deal but when I checked the work I saw that did not lube the front end. I went back and told them and was told this is not part of service and it would be another $15.00. This is the first time I had ever had an l.o.f and that lube was not included. I am also a retired A.S.E. Mechanic and owned a Meineke shop for fifteen years. This is a bait and switch tactic and is a deceptive practice. I have never heard of an lube oil filter change that did not include the lubrication of the front end. This is even after I asked that they not forget it. This is a poor excuse for a nationwide company for their customer service and has put another bad review for this location. I will now not use any camping world for service because of this poor managment. I went in for thier advertised $64.95 + additional
3 qtz. oil and left with a $ 95.77 bill and the whole service was not done.
Our unit has been in shop for over 6 months some of which it was under warranty and they won't reimburse the missed warranty. Now crossroads is deleting any negative posts to their page and blocking unsatisfied customers which makes it even worse. Crossroads does not care at all about integrity, quality products or customer service. Go to "crossroads dissatisfied customers" page for more info. We bought a brand new crossroads zinger 32 RE December 2013. as soon as we started using it we realized everything they used to build it was cheap and slapped together without any regards to quality. Within a few trips we had over 20 issues some of which were major; On the first rain gutters weren't pitched correctly, the door leaked and 2 windows leaked. All the water on the roof ran right down the middle of coach and in the window in kitchen. I went out in the pouring rain and noticed that they hadn't even sealed around the window I had to fix it myself.
They never nailed the paneling inside the bedroom so it was coming off. The exterior paneling was bowing out and whipping in the wind when we drove on highway. We got our list of over 20 plus items and took it back. After 2 months of wasted time sitting at the repair facility (while still under warranty) they finally got started. Crossroads tried to cut every corner they could and even instructed camping world to just dry out the rotten wood and give it back to us. Once they started opening trailer up they found leaks everywhere. The front door and 2 windows have to be replaced, the exterior paneling wasn't stapled and was about to blow off, both slide outs had to be removed and replaced along with front nose and seals, slide seals have been leaking since it was built, the entire floor has been ripped out, the walls are rotten and have to be replaced, all the kitchen cabinets and entertainment cabinets are damaged, all the plywood in the living room is removed, all the paneling is off in the bedroom, both gutters had to be redone, all appliances had to be detached and reset, all kitchen plumbing being removed and replaced and the list goes on and on. They have had my unit for over 6 months and are still not done yet. They wouldnt give me a new unit. Theyve fought every attempt for decent repair. I asked for a warranty extension and they refused. In summary crossroads builds about the sorriest RV on the market camping and world sells them everywhere they won't stand behind their product and they don't care if u waste your hard earned money or time. BUYER BEWARE CROSSROADS AND CAMPING WORLD ARE TERRIBLE COMPANIES ACROSS THE BOARD FROM THEIR PRODUCT TO THEIR ETHICS AND CUSTOMER SERVICE! Our unit has leaked since the day it was built I am just thankful we caught it while it was still under warranty. Take our advice, Buy anything else from anywhere else. if you have one of these units sell it or get it checked, I'd guarantee its leaking! Anyone feel free to Email me at for more details. I will be glad to send pictures if it helps someone else not make the same mistake. Columbia South Carolina
We purchased a new fifth wheel from camping world with the agreement that camping world would install an all season patio door kit. The first doors that were shipped came in damaged and missing parts. Contacted camping world numerous times, the Good Sams response team got involved and finally got camping world to send new doors. After the new doors came into the camping world store, the general manager stated that the doors were inspected and they would send their techs to have them installed. After the techs installed the screen doors, I asked where the inserts were to weather proof the doors,
the general manager stated that he had inspected the doors and claimed that everything was there. The techs stated that they had everything that was given to them by the general manager. I have since tried contacting camping world leaving several messages and emails with several of the staff that were involved. There has been some contact but with false promises. These doors (complete set) were paid for in advance. This situation has been unresolved since April of 2015. I have apparently been left holding the bag... Ripped off by camping world.
Our unit has been in shop for over 6 months some of which it was under warranty and they won't reimburse the missed warranty. Now crossroads is deleting any negative posts to their page and blocking unsatisfied customers which makes it even worse. Crossroads does not care at all about integrity, quality products or customer service. Go to "crossroads dissatisfied customers" page for more info. We bought a brand new crossroads zinger 32 RE December 2013. as soon as we started using it we realized everything they used to build it was cheap and slapped together without any regards to quality. Within a few trips we had over 20 issues some of which were major; On the first rain gutters weren't pitched correctly, the door leaked and 2 windows leaked. All the water on the roof ran right down the middle of coach and in the window in kitchen. I went out in the pouring rain and noticed that they hadn't even sealed around the window I had to fix it myself.
They never nailed the paneling inside the bedroom so it was coming off. The exterior paneling was bowing out and whipping in the wind when we drove on highway. We got our list of over 20 plus items and took it back. After 2 months of wasted time sitting at the repair facility (while still under warranty) they finally got started. Crossroads tried to cut every corner they could and even instructed camping world to just dry out the rotten wood and give it back to us. Once they started opening trailer up they found leaks everywhere. The front door and 2 windows have to be replaced, the exterior paneling wasn't stapled and was about to blow off, both slide outs had to be removed and replaced along with front nose and seals, slide seals have been leaking since it was built, the entire floor has been ripped out, the walls are rotten and have to be replaced, all the kitchen cabinets and entertainment cabinets are damaged, all the plywood in the living room is removed, all the paneling is off in the bedroom, both gutters had to be redone, all appliances had to be detached and reset, all kitchen plumbing being removed and replaced and the list goes on and on. They have had my unit for over 6 months and are still not done yet. They wouldnt give me a new unit. Theyve fought every attempt for decent repair. I asked for a warranty extension and they refused. In summary crossroads builds about the sorriest RV on the market camping and world sells them everywhere they won't stand behind their product and they don't care if u waste your hard earned money or time. BUYER BEWARE CROSSROADS AND CAMPING WORLD ARE TERRIBLE COMPANIES ACROSS THE BOARD FROM THEIR PRODUCT TO THEIR ETHICS AND CUSTOMER SERVICE! Our unit has leaked since the day it was built I am just thankful we caught it while it was still under warranty. Take our advice, Buy anything else from anywhere else. if you have one of these units sell it or get it checked, I'd guarantee its leaking! Anyone feel free to Email me at for more details. I will be glad to send pictures if it helps someone else not make the same mistake. Columbia South Carolina
BUYER BEWARE!!!
Crossroads build crap and they know it. They won't stand behind their product. Camping world sells their inferior units everyday to unsuspecting people. At first camping world tried to slide in almost 3k in warranty we didn't want and they drug their feet for months getting us a refund. Once they did refund they would only apply to loan so not to offset sales numbers. They didn't even register our unit with the factory so we had an uphill battle from the start even getting approved for warranty repairs. Our unit has been in shop for over 6 months some of which it was under warranty and they won't reimburse the missed warranty. Now crossroads is deleting any negative posts to their FB page and blocking unsatisfied customers which makes it even worse. Crossroads does not care at all about integrity, quality products or customer service. Go to "crossroads dissatisfied customers" and "Crossroads owners" for more info. We bought a brand new crossroads zinger 32 RE December 2013. as soon as we started using it we realized everything they used to build it was cheap and slapped together without any regards to quality. Within a few trips we had over 20 issues some of which were major; On the first rain gutters weren't pitched correctly, the door leaked and 2 windows leaked. All the water on the roof ran right down the middle of coach and in the window in kitchen. I went out in the pouring rain and noticed that they hadn't even sealed around the window I had to fix it myself. They never nailed the paneling inside the bedroom so it was coming off. The exterior paneling was bowing out and whipping in the wind when we drove on highway. We got our list of over 20 plus items and took it back. After 2 months of wasted time sitting at the repair facility (while still under warranty) they finally got started. Crossroads tried to cut every corner they could and even instructed camping world to just dry out the rotten wood and give it back to us. Once they started opening trailer up they found leaks everywhere. The front door and 2 windows have to be replaced, the exterior paneling wasn't stapled and was about to blow off, both slide outs had to be removed and replaced along with front nose and seals, slide seals have been leaking since it was built, the entire floor has been ripped out, the walls are rotten and have to be replaced, all the kitchen cabinets and entertainment cabinets are damaged, all the plywood in the living room is removed, all the paneling is off in the bedroom, both gutters had to be redone, all appliances had to be detached and reset, all kitchen plumbing being removed and replaced and the list goes on and on. They have had my unit for over 6 months and are still not done yet. They wouldnt give me a new unit. Theyve fought every attempt for decent repair. I asked for a warranty extension and they refused. In summary crossroads builds about the sorriest RV on the market camping and world sells them everywhere they won't stand behind their product and they don't care if u waste your hard earned money or time. BUYER BEWARE CROSSROADS AND CAMPING WORLD ARE TERRIBLE COMPANIES ACROSS THE BOARD FROM THEIR PRODUCT TO THEIR ETHICS AND CUSTOMER SERVICE! Our unit has leaked since the day it was built I am just thankful we caught it while it was still under warranty. Take our advice, Buy anything else from anywhere else. if you have one of these units sell it or get it checked, I'd guarantee its leaking! Anyone feel free to Email me at for more details. I will be glad to send pictures if it helps someone else not make the same mistake.
I have been camping for about 30 years and I have purchased over 10 RV’s in my life time. I currently own a 40 foot 2014 Dutchmen Denali 5th wheel travel trailer, my wife and I discussed buying a new class A so we starting looking at different dealers for the best deal. We ended up at Camping World RV Sales on McIntosh located in Dover Florida 33527.
We meet with a salesmen by the name of Chuck Dumas, he proceeded to show me class A with a gas engine, and at the time I was going to trade in my 24ft 2015 Stingray Boat and the camper mention above. The deal seemed to be ok but I was concern over trade in values so I called my wife and she recommended that I try to sale the boat on eBay, I went home and listed the boat on eBay and I sold the boat in 3 weeks, after I paid of the loan my wife and I went back to the dealership to re-negotiate the deal. Chuck informed me that the camper we looked at 4 weeks prior was sold so he showed us other new Class A with a gas engine, my wife and I picked a camper, test drove it and went to back to the dealership to work a deal.
Chuck offered us 60K for my trailer and 40K off the new coach he went on to say that he could show the dealer discount as a deposit of cash so the deal will look better to the bank, we agreed to the terms and condition that the deal wrote up, sign the contract and we called Navy Federal Credit Union to apply for a loan. After several hours the loan was approved for the final price of 70,635.23 so the check was made out for that amount. We called the salesman and explain the loan was approved and he stated that the coach was in PDI for the delivery I also ask about a mobile satellite system, he said that it will cost around 2400.00 installed so I approved the up charge.
We went to the dealership for our 3pm appointment, we did a walkthrough we a stand in sales person then we went to finance department to complete our paper work and tag work. After that I went to the sales store to pay for my satellite system and a couple of other things, that bill was 2400.00 dollars, while leaving the dealership a young manager stopped me and stated that the dealer ship made a mistake and I would have to pay additional 30,000 at that point I was very made and said we had a deal any I paid my money so the problem is yours not mine. Long story short we left the camper due to the time of night it was and I will post complaints ever where I can. This place is a joke and in my opinion this is bait and switch. I will be discussing this with an attorney first thing in the morning as well as the owner of their dealership.
My wife & I purchased a class a motor home used, only 20121 miles on it, we were told for the first year we had bumper to bumper coverage, first trip ac went out on the motor, breaks went out. Covered part of the breaks. Second trip front end came apart suppose to be a brand new one cost $7700.00 told we were not covered. We never got no warranty papers that was suppose to be mailed to us.
At Camping World we were one of many... victimized by high pressure sales tactics… I look back and ask myself how could I get bamboozled into buying an RV that cost $2,450 more than the same, new unit price elsewhere? How indeed, after being assured by a likable sales manager that Camping World (C.W.) would "meet or beat" any price from anywhere. Later we learned this was a lie. We were told we should make a refundable deposit to hold the RV we wanted.... to hold it over a holiday while waiting one day to hear back from the other RV dealer... Another misrepresentation, because that the deposit was not refundable if we did not buy the unit.
Imagine how I felt when warned by another Camping World employee that my RV could be sabotaged during detailing! (Apparently "detailing" is a fancy word for dusting and washing the exterior, because the generator didn’t start, nor would the stove burners light, outside storage latches didn’t lock, a window frame had a .25 inch gab and wouldn't seal. There was a lot of road noise, in part because the television antenna was installed backwards.) Warranty service took nearly two months to complete!
We see no reason to go back to Camping World for anything. We found other places for maintenance and authorized-warranty work. At time of purchase we bought a 7 year, extended-warranty elsewhere, because we saw complaints in Better Business Bureau reviews that mentioned C.W.’s “shady service people” and Good Sam’s deceptive advertising.
Oh, it still makes us laugh to recall of our Boise Salesman’s pridefully announcement that Good Sam membership brings discounts and "we’d have one year, free parking in their lots." (Ha! Ha! "Their lots” doesn't refer to Good Sam's.) Come on honey, I say to the wife, let’s go campin’ in the C.W. parking lot! Gimme a break.
My Definition of a High Pressure Sale:
My siblings have motorhomes and I wanted to test drive their unit shown on the internet. I stopped by Boise Camping World (C.W.) in Meridian, Idaho. Before we left, the C.W. Salesman said, in the presence of his “Daily” Manager, that he would meet any price at any dealer. I said my ability to pay cash should get our price lowered. The Daily Manager didn't correct the Salesman's statement that he could beat the other dealer's cash-sale price. He looked up the cost, but made no correction to what the Salesman offered us.
What sold me on C.W. was that we'd be moved to the "head of the line" for maintenance service if we bought from Boise C.W. (This doesn’t even make sense to me now.) The next day, the Salesman phoned and my eyes glazed over with his rehash that Boise C.W. “goes the distance” to gain and maintain us local folks, because mechanical service is where they make the bucks.
Within 20 hours, my phone log shows another 5 calls from Salesman. Were we willing to pay this amount? Yes. He conferred with Sales Manager. We waited 35 minutes. Salesman called back to ask if we'd pay a higher amount. I handed the phone to my wife and the price raised to a yet higher amount. She explained we were waiting to hear from several other dealers. Exactly 2 minutes later the Salesman called, to again ask if I'd pay a lower dollar total. Well, albeit I was confused, I said "yes." He “took that back” to Sales Manager who himself called to explain why we’d have to pay still more. Finally irritated, my wife asked for the phone calls to stop. Apparently Mr. Sales Manager didn't tell Mr. Salesman, because our phone log shows he called back in 9 minutes and suggested we put a two-day hold on the unit. Salesman asked me for a reasonable deposit to hold the price for 2 days. Unfortunately the Salesman changed the amount to $2,000 after I handed the phone to my wife for a credit card number. She thinks he said if she'd allow more on her card, our potential purchase would get him a sales bonus and he assured her we would find no lower pricing within 48 hours. We did find the same, new RV for $2,450 less. The next day when we went to Boise C.W., the Sales Manager said there is no such thing as a refundable deposit to hold a price.
When we tried to negotiate, the Sales Manager said he couldn't come down on the price to beat another dealer. He used the word “legality” a lot. (Why didn’t the Daily Manager correct Mr. Salesman who repeatedly said he’d “meet or beat”?) The Sales Manager said he had ordered transport the day before (on a national holiday) and couldn't change that order. Our deposit money was gone, he said. In fact, he could have cancelled the transport, because the driver didn't leave until 72+ hours after the alleged departure.) We almost walked out, but were disenfranchised by the loss of our $2,000 deposit. We called and wrote corporate and got a $10 coupon which we circular filed. We get our Mercedes warrenty repair at Lyle Pearson, Boise, and Dennis Dillon RV, Nampa. We got a 7 year extended warrenty from Nelson's RV, Boise, and it was more inclusive and more cost effective than the scamming Good Sam, run by Camping World. Their mid-age founder had an accident (fell off a ladder?) and died in 2014... gee, since they know what's going on... karma.
RV brought in for service 10/24/2014. Was told service will take 3 weeks. Picked up RV for trip 12/26/2014. Parts are still not in. RV had been broken into and several clothing items stolen. GM was paged to alert him of issue...after 15 minutes the receptionist hears that he isn't working today. Whatever you do, do not use this facility, there are much better shops all over the East Valley area.
Where do I begin? This is our nightmare and possibly a lawyers dream! Well, we had been trying to buy a trailer from Camping World in Cedar Falls, IA for over a year (that should have told us something). We went through several Sales People (they seem to leave the company or were moved to a different department a lot) as they didn't seem to know what we were looking for in a trailer. They would call us about ones with options that we told them several times we did not want on our trailer. I was tired of all the contact about ones we didn't even want so I wrote an email to the CEO, Marcus Lemonis.
I got the usual reply back from someone else he supposedly asked to reply with the usual $10 gift certificate attached. I finally called the first Sales Person, Susie, (she knew what we were looking to get) even though she was not in sales, asked her whom to talk to for us to get a trailer. She provided a name of someone and I told her I would call him. I called the next day and asked for him but was asked what it was about which I told them "we would like to buy a camper from you guys and need someone to help get us one like we want." She transferred me to someone that said they were the person I asked for and that he was the "Top" Salesperson in Camping World.
He also stated that he would help us get a camper that we wanted and asked what option we were wanting. I gave him the list of options and he suggested (very pushy) to come to see what they had on the lot. I mentioned we are a couple of hours away and we would be there on the Saturday, he would have options picked out to show us. In the mean time we checked the web site and found a couple of used ones and new ones. I wrote down ALL the information about them, stock number, description and price. They were running a special financing name your payment type of deal on the new ones and we thought that might be the way to go.
We went up there that week-end, the salesperson met us at the door and took us to his office. I gave him the list of what we had picked out and he did not seem to have any options for us anyway. We went out to look at the used ones first and then he mentioned that we could get a better deal if we went with a new one. So he took us out to the new ones. We looked at the first two on the list which we really liked so he mentioned that we should not even look at the third one as it would just confuse us. We went back inside to talk it over and to see what we could do for financing. We decided on the first one as it was the lay-out that was best for us so we proceeded with "the numbers."
He told us that we would have 2-30 lb. filled lp tanks, 3 years of the Good Sams Club Elite membership, road side assistance, $1,000 in Camping World coupons, magazine, walk through and it would be detailed. He went over what we had for a trade and all its options then checked with someone else in a different office. He came back with an offer of $1,500 which was a little less than we were wanting and also wanted $1,000 down (10%) to get the financing we wanted. He then had the other person come in to go over our application to finance and we told him what we wanted the payment to be which he felt it could be done. We had to give them the down payment and sign the purchase agreement then they told us they would run it first thing Monday and let us know.
On Tuesday afternoon I called THEM but could not get a hold of either of them and was told they would call back. Finally later that afternoon the salesperson called me to give me the financing details which the payment was twice as much as what we told him. He said that he would see what he could do and maybe get the payment down a little. Two days later he called and told me that he was not able to get it changed so I told him we would discuss it and maybe we would consider a different trailer. We got back on the web and checked the second & third options, deciding on the third option for the one we wanted to get. I also noticed the price had gone up since we were there looking.
I called the salesperson the next day to tell him to go with our decision but wanted to make sure we were getting it for the price it was the day we were there and to make sure they would still give us the $1,500 for our trade and to see if we would pay less down since this one was less? He stated that they would honor the price it was the day we looked at the others and the trade allowance would be the same but they would keep the down payment (already made on the other one) to apply to this one. Once again I had to call them, 3 days later to see what was going on with the financing and he told me the details. I stressed to him that is not what we discussed for a payment or terms so he said he would have the General Manager, Mike call me by a set time. Guess what, he did not call at that time so I called the salesperson and he said he would have him call soon.
Finally the GM, Mike called to give me some story about why they could not now honor the price that it was the day we were there and asked if maybe we could cut some of the extras that the salesperson, Steve, had put on our deal. I informed him that we were not aware of any add-ons and wanted to know what they were. He told me that he would look them over and see if we could drop some of them to get the payment that we wanted. He called early evening & told me that he would go with the price that day and throw in a 5 year extended warranty, 3 year Good Sam Club Elite membership, etc. but we would not have the carpet protector or outside/roof protector put on. The payment would be in our range (the maximum), have it ready the next day and wanted to know if we have a deal? I told him that if that was the deal we would be there the next day, Saturday, in the afternoon and he said they would expect us then.
The next morning I spent several hours emptying our camper and cleaning it. We took off and headed for Cedar Falls, had several text messages wanting to know how soon we would be there so a tank of gas later, arrived at 2:30 PM. The salesperson met us outside to direct us around to the back to leave our pickup & trailer so they could unhook it and we could do our walk through. Mike, in the service department, provided an EXCELLENT walk through where we pointed out some of the trim popped off, the split in the kitchen table and the trim on the refrigerator door coming off, etc. The salesperson had switched our plate (which is good until May of 2015) to the new one then took us in to the finance office. There we met with another Steve who had a stack of papers for us to sign. I asked to see the purchase agreement with all the finance numbers but he replied that we had to go through these other papers first.
After signing and initialing several papers (which he did not really explain what they were about) he finally got to the purchase agreement. First we stressed that it was to read myself AND the other party as our insurance requests but he stated that Iowa is an "or" state but he would put it down. Then for the figures, they were not at all what I was told, the price was not what we were told, we were charged for lp, extended warranty and many other things that we were not told about. I was very mad and plainly told him that they had "stuck us" and asked to talk to the GM or salesperson. He did not make an attempt to get either one and told us to proceed which I mentioned that I was not happy about it but they had us. So we, with anger, signed the papers and he gave us our copies but mentioned to get our 4 references sent to him and left. The salesperson met us outside and I expressed our anger which he just laughed it off.
We stopped to fill up with gas & proceeded home arriving a half a tank later. We went over the rushed paperwork to find that we were charged for everything we were told would be included. I sent another email to the CEO, Marcus only to get (a week later) the usual reply and another $10 gift certificate which we will never use. The next day I received a call from the GM to discuss the offer that Marcus had supposedly talked to him about. He did not really listen to our issues and just plainly said that we could bring the new one back and they would give us our old one. I laughed at him and said are you serious, after the gas and time we have put in to this? We are not unhappy with the camper but the transaction to purchase it. He bluntly told me that this is what he will do:
Here is what I am offering to you to help with the issues to give us another chance to do business with you.
1. A $50 gift card Towards the cost of the LP or to be used in the store
2. This spring, we will do warranty work for her and at that time we will detail the unit again
3. A requested copy of the Warranty and where you can use it should you need to.
4. This spring your De winterization will be at no cost.
Thanks again for doing business with us, hopefully we can rectify your issues so that if you need our services, we will be there for you.
Seriously!! Do you really think this is fair? First of all we will NOT ever trade there again and most likely will not be buying anything there. We are not sure what is or is not on this camper since we did not get any info from them what was ordered on it. We are not sure if the warranty is through the Keystone company or someone else but if it is with Keystone, we have a dealer closer and more HONEST. Now we find out they went and licensed it again for June so where is our refund? What a mess!! As far a we are concerned, Camping World is just as most of the reviews say, liars, dishonest, rip off and don't know what they are doing. I think we shall proceed with The Better Business Bureau, Attorney General and maybe a lawyer. I guess we should have read the reviews first and hope others do read them before they make the big mistake!
Traveled 1800 miles to pick up an rv that I was told countless times by more than one was solid and would get me back home but as soon as I pull out of their parking lot I quickly realize they never even drove this thing ( or maybe they did ) it wouldn't even go 45 mph let alone 1800 miles so I took it back then the realization kicked in I'd been taken for $8500 they would not take it back and even told me that if I left it there they would charge me storage . They said they knew what the problem might be and called a mechanic out side their organization to try and get the part so I got a hotel for the night and went back the next day around noon October 25th and again they began their lies also went as far as to put a AS IS sticker in the windshield after I had left the day before so fed up so taken I called lady lakes salvage from down the road to come get it . Book a flight back home .