This has to be one of the worst companies I have ever encountered. I ordered what I assumed to be a brand new shower curtain. The picture appeared to be just what I was looking for. When the package arrived, inside the box was a wrinkled, used plastic bag with a used curtain inside!! There was no invoice, no tags. It appeared that someone just wadded it up, stuffed it into a used bag and shipped it off to me. I immediately contacted Cafe Press to let them know about the condition it arrived in. I was so utterly disgusted, I did not even want it in my house. Additionally, the curtain quality was cheesy and poor. What did they do? They sent me another one without even asking me or reading my complaint. When it arrived, I refused it unopened and had it returned. I also paid to have the original one returned. CafePress refunded the amount I paid for the shower curtain but they refused to reimburse me the nearly $10 I had to pay to return the original one. Their response when I asked about the shipping? "We trust that you accept our apology". Period. I will never ever do business with this company and I hope others will do the same. It is not worth it. It cost me agony, time and money and I have nothing left.
Beware of Cafe Press Club (aka "Press Club")! A charge for $9.95 appeared on a monthly business credit card statement under the name of "Press Club". I contacted the #877-843-8082 to get information on this charge. The representative informed me that the $9.95 charge was for a Special Club Membership to "savings". I asked repeadtedly how they had the credit card number, and who authroized the charge. She could only tell me that I purchased something through her company or an affiliate company and that I was sent a special offer after the fact and that I activated that membership by opening the email link.
She claims that I must have opened that email and clicked a link for the savings which automatically activates a "Special Membership" that is free for the first 30 days. I do not recall such an email whatsoever. The details to that membership are in the "fine print" she told me. After the 30 day free special membership the credit card on file is charged $9.95 monthly, until the membership is cancelled via email or phone or in writing. I asked multiple times how they got the card number, what the initial purchase was to begin with... She could not answer that question, as she works for a different company! She agreed to refund the charge and cancel the membership fairly easily, but wouldn't explain how this scam originated in the first place. She was very rehearsed, clearly a script read throughout the entire call. It is obvious that her call center receives incoming phone calls just like mine all day long... What a terrbile job that would be! I asked for proof that the refund was applied back to the card charged and proof that the membership was cancelled, only to be told that she is not allowed to email from her department. ??? I asked for a Supervisor at this point.
The Supervisor, Keith, couldn't share the initial credit card tranaction or details either. He would only agree to send something in writing via mail showing the refund and cancellation of charge. I asked him to remove all information to do with my company, the credit card info and etc. be removed immediately. He advised me that though he will authroize the refund of their charge and the canecllation, that I may continue to receive "speical offers" for up to 90 days.
This is an outrageous scam! This makes money on the hope that the rest of the public being scammed will not catch the charge on their statement and call to inquire as to what the charge is and how it got there.
CafePress Inc. Reviews
This has to be one of the worst companies I have ever encountered. I ordered what I assumed to be a brand new shower curtain. The picture appeared to be just what I was looking for. When the package arrived, inside the box was a wrinkled, used plastic bag with a used curtain inside!! There was no invoice, no tags. It appeared that someone just wadded it up, stuffed it into a used bag and shipped it off to me. I immediately contacted Cafe Press to let them know about the condition it arrived in. I was so utterly disgusted, I did not even want it in my house. Additionally, the curtain quality was cheesy and poor. What did they do? They sent me another one without even asking me or reading my complaint. When it arrived, I refused it unopened and had it returned. I also paid to have the original one returned. CafePress refunded the amount I paid for the shower curtain but they refused to reimburse me the nearly $10 I had to pay to return the original one. Their response when I asked about the shipping? "We trust that you accept our apology". Period. I will never ever do business with this company and I hope others will do the same. It is not worth it. It cost me agony, time and money and I have nothing left.
Beware of Cafe Press Club (aka "Press Club")! A charge for $9.95 appeared on a monthly business credit card statement under the name of "Press Club". I contacted the #877-843-8082 to get information on this charge. The representative informed me that the $9.95 charge was for a Special Club Membership to "savings". I asked repeadtedly how they had the credit card number, and who authroized the charge. She could only tell me that I purchased something through her company or an affiliate company and that I was sent a special offer after the fact and that I activated that membership by opening the email link.
She claims that I must have opened that email and clicked a link for the savings which automatically activates a "Special Membership" that is free for the first 30 days. I do not recall such an email whatsoever. The details to that membership are in the "fine print" she told me. After the 30 day free special membership the credit card on file is charged $9.95 monthly, until the membership is cancelled via email or phone or in writing. I asked multiple times how they got the card number, what the initial purchase was to begin with... She could not answer that question, as she works for a different company! She agreed to refund the charge and cancel the membership fairly easily, but wouldn't explain how this scam originated in the first place. She was very rehearsed, clearly a script read throughout the entire call. It is obvious that her call center receives incoming phone calls just like mine all day long... What a terrbile job that would be! I asked for proof that the refund was applied back to the card charged and proof that the membership was cancelled, only to be told that she is not allowed to email from her department. ??? I asked for a Supervisor at this point.
The Supervisor, Keith, couldn't share the initial credit card tranaction or details either. He would only agree to send something in writing via mail showing the refund and cancellation of charge. I asked him to remove all information to do with my company, the credit card info and etc. be removed immediately. He advised me that though he will authroize the refund of their charge and the canecllation, that I may continue to receive "speical offers" for up to 90 days.
This is an outrageous scam! This makes money on the hope that the rest of the public being scammed will not catch the charge on their statement and call to inquire as to what the charge is and how it got there.
This is FRAUD. This scam needs to be shut down!