We ordered cabinets in July and paid 1500.00 by bank transfer. We were told 6-8 weeks for delivery. 6 months later, we are still trying to get a refund! We never get a live person.
I placed order #100001636 with cabinetsdirectrta.com on 9/18/13. I have recieved a partial fulfillment of the order, but nothing more than promises after that. I have called NUMEROUS times to be told of customs issues etc. Each time they ask for a 30 day extension and I have patiently waited. I have been asking for a return of the delivered product for months now, with a run around, and they have recently become unresponsive. I will be reporting to the BBB on 1/5/15 and suing in small claims court thereafter if they do not show any further signs of good faith in this matter.
I have kept a careful record of phone contact as well as all e-mail traffic, in which they acknowledge the fact that the order is not complete. If you are from the company and reading this, I welcome contact. If you are a potential customer, I recommend running the other direction. I will update this report as the company does or does not respond. I want the company to pay for the return of the cabinets and a full refund, nothing more, nothing less.
I ordered new cabinets from the vendor in December of 2012 and paid online. After a few days, I received a call that the cabinets that I selected and paid for were out of stock. I then changed my order to a cabinet that was $1600 less and I was told that I would receive a refund within 30 days. I received the new cabinets, some of which were damaged. Vendor did not replace all of the damaged cabinets and never refunded my $1600.
It has been almost 12 months and all attempts to collect have been futile. Frank Lamark has been promising me a refund for almost 12 months and I am yet to see a penny. Luckily, I have all of the email traffic showing the vendor admiting that they owe me the cash. I will present all evidence in court to try and get my money back. Terrible experience. Do not give your hard earned money to these people!
This company is a total scam Try calling to talk to someone.. can't get a hold of anyone. Notice all the reviews on the site are the same. We ordered over $5000 of product that we never received. Promised refunds for almost a year... total scam. These reviews are fake!
My wife and I searched many of the online RTA stores for the particular cabinet that we wanted. CabinetsDirectRTA was the only company that had them and the price was very reasonable.
After contacting the company in 2013 and getting a sample door (which was very easy and they communicated with us well at the time), we decide to purchase all the cabinets needed for our COMPLETE kitchen gut and remodel.
We placed our order in late January 2014 and waited for them to arrive. After the companies 2-4 week delivery time passed, I contacted the company and spoke with a woman named, Charmaine. She said that she could not tell us where our cabinets were and said that she would have to do some checking into the matter. I waited a couple of days and heard nothing. I re-contacted her and asked where our order was, again she could not answer.
I waited another week, same process as above. Finally after 10 weeks of waiting and having received no product. We contacted another company with a similar product and ordered from them. We cancelled our order from CabinetsDirectRTA and were PROMISED a refund in 30 days. It has not been 74 days since we were told we would get our money back.
I have the signed bank draft from Frank Lamark which has been given to the Illinois Attorney Generals office in my complaint to them and I have also initiated a complaint with the Chicago BBB.
I have not gotten a positive response from cabinetsdirectrta and have no idea when I will get my money back.
CabinetsDirectRTA.com Reviews
We ordered cabinets in July and paid 1500.00 by bank transfer. We were told 6-8 weeks for delivery. 6 months later, we are still trying to get a refund! We never get a live person.
I placed order #100001636 with cabinetsdirectrta.com on 9/18/13. I have recieved a partial fulfillment of the order, but nothing more than promises after that. I have called NUMEROUS times to be told of customs issues etc. Each time they ask for a 30 day extension and I have patiently waited. I have been asking for a return of the delivered product for months now, with a run around, and they have recently become unresponsive. I will be reporting to the BBB on 1/5/15 and suing in small claims court thereafter if they do not show any further signs of good faith in this matter.
I have kept a careful record of phone contact as well as all e-mail traffic, in which they acknowledge the fact that the order is not complete. If you are from the company and reading this, I welcome contact. If you are a potential customer, I recommend running the other direction. I will update this report as the company does or does not respond. I want the company to pay for the return of the cabinets and a full refund, nothing more, nothing less.
I ordered new cabinets from the vendor in December of 2012 and paid online. After a few days, I received a call that the cabinets that I selected and paid for were out of stock. I then changed my order to a cabinet that was $1600 less and I was told that I would receive a refund within 30 days. I received the new cabinets, some of which were damaged. Vendor did not replace all of the damaged cabinets and never refunded my $1600.
It has been almost 12 months and all attempts to collect have been futile. Frank Lamark has been promising me a refund for almost 12 months and I am yet to see a penny. Luckily, I have all of the email traffic showing the vendor admiting that they owe me the cash. I will present all evidence in court to try and get my money back. Terrible experience. Do not give your hard earned money to these people!
same story here
This company is a total scam Try calling to talk to someone.. can't get a hold of anyone. Notice all the reviews on the site are the same. We ordered over $5000 of product that we never received. Promised refunds for almost a year... total scam. These reviews are fake!
My wife and I searched many of the online RTA stores for the particular cabinet that we wanted. CabinetsDirectRTA was the only company that had them and the price was very reasonable.
After contacting the company in 2013 and getting a sample door (which was very easy and they communicated with us well at the time), we decide to purchase all the cabinets needed for our COMPLETE kitchen gut and remodel.
We placed our order in late January 2014 and waited for them to arrive. After the companies 2-4 week delivery time passed, I contacted the company and spoke with a woman named, Charmaine. She said that she could not tell us where our cabinets were and said that she would have to do some checking into the matter. I waited a couple of days and heard nothing. I re-contacted her and asked where our order was, again she could not answer.
I waited another week, same process as above. Finally after 10 weeks of waiting and having received no product. We contacted another company with a similar product and ordered from them. We cancelled our order from CabinetsDirectRTA and were PROMISED a refund in 30 days. It has not been 74 days since we were told we would get our money back.
I have the signed bank draft from Frank Lamark which has been given to the Illinois Attorney Generals office in my complaint to them and I have also initiated a complaint with the Chicago BBB.
I have not gotten a positive response from cabinetsdirectrta and have no idea when I will get my money back.
Would love to just get my money back,
Troy