I communicated with CARS to simply get the name of the vendor that supplied my part that I could make a warranty claim with the manufacturer. They refused to simply give me name of the vendor. I did not ask them to provide any services to me.
I made a BBB complaint but they administratively dismissed it. BBB obviously has a bias toward the company. I have pasted below the discourse.
MY ORIGINAL COMPLAINT
I purchased a C.A.R.S. extended warranty plan which covered the period of 9/21/2007 until 3/27/2013 at which time they would not renew due to the age/mileage of the vehicle.I submitted a claim for the repair of my AC system in March of 2013.C.A.R.S. supplied the compressor and other repair parts to my local mechanic.The mechanic installed the new parts and completed the job the same day that my C.A.R.S. warranty expired, 3/27/2013.C.A.R.S. paid the mechanic the contractually agreed portion.The vehicle was barely used the summer of 2013 (It has been driven about 2800 miles in the last 14 months), and when it was used that summer, the AC did not work.The mechanic assumed that there was a leak somewhere and told me that I should bring it in to get a dye test. He stated that it was unlikely to be the compressor, and if it was my research showed a manufacturer warranty on that part for 24 mos. so I was not worried.This year, 2014,(in March before the heat of the summer) I brought the vehicle in for a dye test.The mechanic performed the test and said that the compressor is leaking.I called 4 Seasons, (the compressor manufacturer) to put in a claim but they told me that the claim needs to go through the distributor that sold it.I called C.A.R.S. to find out where they purchased the compressor that I might submit a warranty claim on the compressor.C.A.R.S. told me that they would not disclose the vendor from which they purchased the compressor.Upon further inquiry Clint at C.A.R.S. told me that the part warranty expired on the very same day that it was installed and that they would be of ""no further assistance"" My request is that I be given the ability to make a warranty claim against the parts manufacturer. It is not equitable that the manufacturer warranty should be deemed void by C.A.R.S.If C.A.R.S. reserves the right to make parts claims against the manufacturers of parts that they supply there is no reason that they should not do this on my behalf. It would cost C.A.R.S. nothing
THEIR RESPONSE
I could not cut and paste it so I will give a synopsis: ( the entire response should be available on BBB site)
They said that I had the choice to trust them to provide the part or to purchase it myself and since I trusted them to provide it there is no manufacturer warranty. They said all manufacturers warranties are null and void when the contract with CARS expires.
C.A.R.S. Protection Plus Reviews
This company has no desire to satify customers!!
I communicated with CARS to simply get the name of the vendor that supplied my part that I could make a warranty claim with the manufacturer. They refused to simply give me name of the vendor. I did not ask them to provide any services to me.
I made a BBB complaint but they administratively dismissed it. BBB obviously has a bias toward the company. I have pasted below the discourse.
MY ORIGINAL COMPLAINT
I purchased a C.A.R.S. extended warranty plan which covered the period of 9/21/2007 until 3/27/2013 at which time they would not renew due to the age/mileage of the vehicle.I submitted a claim for the repair of my AC system in March of 2013.C.A.R.S. supplied the compressor and other repair parts to my local mechanic.The mechanic installed the new parts and completed the job the same day that my C.A.R.S. warranty expired, 3/27/2013.C.A.R.S. paid the mechanic the contractually agreed portion.The vehicle was barely used the summer of 2013 (It has been driven about 2800 miles in the last 14 months), and when it was used that summer, the AC did not work.The mechanic assumed that there was a leak somewhere and told me that I should bring it in to get a dye test. He stated that it was unlikely to be the compressor, and if it was my research showed a manufacturer warranty on that part for 24 mos. so I was not worried.This year, 2014,(in March before the heat of the summer) I brought the vehicle in for a dye test.The mechanic performed the test and said that the compressor is leaking.I called 4 Seasons, (the compressor manufacturer) to put in a claim but they told me that the claim needs to go through the distributor that sold it.I called C.A.R.S. to find out where they purchased the compressor that I might submit a warranty claim on the compressor.C.A.R.S. told me that they would not disclose the vendor from which they purchased the compressor.Upon further inquiry Clint at C.A.R.S. told me that the part warranty expired on the very same day that it was installed and that they would be of ""no further assistance"" My request is that I be given the ability to make a warranty claim against the parts manufacturer. It is not equitable that the manufacturer warranty should be deemed void by C.A.R.S.If C.A.R.S. reserves the right to make parts claims against the manufacturers of parts that they supply there is no reason that they should not do this on my behalf. It would cost C.A.R.S. nothing
THEIR RESPONSE
I could not cut and paste it so I will give a synopsis: ( the entire response should be available on BBB site)
They said that I had the choice to trust them to provide the part or to purchase it myself and since I trusted them to provide it there is no manufacturer warranty. They said all manufacturers warranties are null and void when the contract with CARS expires.