May-14 Contacted BFS 866) 237-8900 Houston. Scheduler told me it would be two weeks because Houston was not in critical heat month
Jun-14 Contacted BFS Houston and was told to call a service technician to replace freon until they could make it out to look at my AC.
Jun-14 AC MX inspected AC and found several leaks. Unit totally frozen.
Jul-14 BFS local Manager informed me he would not be servicing my AC because my warranty was recently expired. Local Manager told me that if I bought a new warranty he would fix my AC. Contract was not expired when I called in the issue. Local Manager claimed I never reported it. Local scheduler confirmed May call in.
Jul-14 Regional Manager forced local manager to fix my AC.
Aug-14 Local Manager claims he will not fix AC because its out of warranty. Claims I violated contract when I had AC serviced.
Aug-14 Regional Manager forced local manager to fix my AC.
Sep-14 BFS Mx replaces coil but will not fix anything else. Even though its obviously leaking other places. Local Manager basically says to bad to sad.
Oct-14 Local Manager claims AC is out of warranty. Claims I want something for free.
Oct-14 Regional Manager refuses to fix my AC
Oct-14 AC still broke and I have left messages with Crockett Herd President of BFS
Nov-14 BFS claims Crockett Herd will be calling me
Broward Factory Service Reviews
Broward Factory Warranty
May-14 Contacted BFS 866) 237-8900 Houston. Scheduler told me it would be two weeks because Houston was not in critical heat month
Jun-14 Contacted BFS Houston and was told to call a service technician to replace freon until they could make it out to look at my AC.
Jun-14 AC MX inspected AC and found several leaks. Unit totally frozen.
Jul-14 BFS local Manager informed me he would not be servicing my AC because my warranty was recently expired. Local Manager told me that if I bought a new warranty he would fix my AC. Contract was not expired when I called in the issue. Local Manager claimed I never reported it. Local scheduler confirmed May call in.
Jul-14 Regional Manager forced local manager to fix my AC.
Aug-14 Local Manager claims he will not fix AC because its out of warranty. Claims I violated contract when I had AC serviced.
Aug-14 Regional Manager forced local manager to fix my AC.
Sep-14 BFS Mx replaces coil but will not fix anything else. Even though its obviously leaking other places. Local Manager basically says to bad to sad.
Oct-14 Local Manager claims AC is out of warranty. Claims I want something for free.
Oct-14 Regional Manager refuses to fix my AC
Oct-14 AC still broke and I have left messages with Crockett Herd President of BFS
Nov-14 BFS claims Crockett Herd will be calling me
Nov-14 AC still broke for 7 months