They offered a $150 for switching. I was supposed to receive a gift card after 3 on-time payments and I'm pretty good at keeping up with rewards except this time. I sent an email 2 weeks ago, after 7 months of not having received the gift card, and they never responded. I called this morning and they apologized and said that I was supposed to have called, which is a lie: the terms stated that I was supposed to make a selection online and I did. I also have copies of their online offer and all other documents proving I signed up with them at the time.
Same with their rewards programs. They say you can select/redeem online, but there's nowhere on their website. I had to call and they sent an email saying I had to respond to an email from another company which sends the gift cards and the other company never sent the email. I had to call again and finally received the card.
Don't sign up if you don't want to pay enormous extra (dubious) fees which you get back in form of "rewards" if you spend a lot of time calling customer service.
BTW, all the great reviewers seem to just do it to post their codes, so that they get the referral bonus.
There is more than one problem. The internet advertising regarding electricity rates is purposely very misleading. Only if you were psychic would you likely find the proper disclosures which are buried on a page you would probably not think of clicking on. I made the mistake of signing up for an 18 month plan. The 9.7 cent per killowatt hour charge only applies for those who use at least 2000 KWH per month. I failed to understand this because it wasn't disclosed anywhere that I would very likely look. It was buried basically.
After a couple of weeks I became concerned that I saw nothing in the mail. I was told that a welcome package had been sent. But I never got it. Repeated phone calls to Bounce Energy failed to resolve this problem. I believe the company intentionally failed to send this information because they feared I would cancel if I knew how much I would becharged.
I knew nothing concerning how much I would be charged until I saw the bill on the internret 1 month after I signed up. I then learned that I was being charged 11 cents per KWH not 9.7 cents. I was not happy about it. Now the company wants me to pay a $225 early cancellation fee which is absolutely outrageous. This company ought to be prosected for deceptive advertising and fraud.
I mistakenly cancelled my electric service with Bouce Energy one week before my service contract was up. They charged me a $240 cancelleation fee (the entire amount) and would not prorate my charge even tho I had only one week left on my contract. I was recently told by someone with good knowlege of the electric services that I should not even have had to pay the cancellation fee unless my provider itself was changed. It wasn't. I have contacted them about this and asked for my money back but they have not responded. I think they cheated me and are cheating a lot more people too.
Bounce Energy Reviews
They offered a $150 for switching. I was supposed to receive a gift card after 3 on-time payments and I'm pretty good at keeping up with rewards except this time. I sent an email 2 weeks ago, after 7 months of not having received the gift card, and they never responded. I called this morning and they apologized and said that I was supposed to have called, which is a lie: the terms stated that I was supposed to make a selection online and I did. I also have copies of their online offer and all other documents proving I signed up with them at the time.
Same with their rewards programs. They say you can select/redeem online, but there's nowhere on their website. I had to call and they sent an email saying I had to respond to an email from another company which sends the gift cards and the other company never sent the email. I had to call again and finally received the card.
Don't sign up if you don't want to pay enormous extra (dubious) fees which you get back in form of "rewards" if you spend a lot of time calling customer service.
BTW, all the great reviewers seem to just do it to post their codes, so that they get the referral bonus.
There is more than one problem. The internet advertising regarding electricity rates is purposely very misleading. Only if you were psychic would you likely find the proper disclosures which are buried on a page you would probably not think of clicking on. I made the mistake of signing up for an 18 month plan. The 9.7 cent per killowatt hour charge only applies for those who use at least 2000 KWH per month. I failed to understand this because it wasn't disclosed anywhere that I would very likely look. It was buried basically.
After a couple of weeks I became concerned that I saw nothing in the mail. I was told that a welcome package had been sent. But I never got it. Repeated phone calls to Bounce Energy failed to resolve this problem. I believe the company intentionally failed to send this information because they feared I would cancel if I knew how much I would becharged.
I knew nothing concerning how much I would be charged until I saw the bill on the internret 1 month after I signed up. I then learned that I was being charged 11 cents per KWH not 9.7 cents. I was not happy about it. Now the company wants me to pay a $225 early cancellation fee which is absolutely outrageous. This company ought to be prosected for deceptive advertising and fraud.
I mistakenly cancelled my electric service with Bouce Energy one week before my service contract was up. They charged me a $240 cancelleation fee (the entire amount) and would not prorate my charge even tho I had only one week left on my contract. I was recently told by someone with good knowlege of the electric services that I should not even have had to pay the cancellation fee unless my provider itself was changed. It wasn't. I have contacted them about this and asked for my money back but they have not responded. I think they cheated me and are cheating a lot more people too.