I called Boost Mobile on 6/14/15 to request a replacement phone as my phone kept freezing, ghost dialing, switch screens for no apparent reason. Sadly I cannot remember the 1st rep, 2nd rep, 3rd rep, that I talked to. However, I do remember the 4th and final representative. Reuben is the rep ' s name. I explained to him that I talked with 3 other reps before talking to him. I told him that the money I prepaid for the month before has not been refunded back to my debit card as of yet; money that the reps (all three), told me that would be refunded. I also asked Reuben to check on the replacement phone that I was told that would be mailed to me. He checked and could find no record of a replacement phone being sent to me. I ask him to recheck that information, which he did; still he could find nothing. Reuben asked me if I could remember who I talked to. I said no, but he can check the initial report and that would have the name of the person I talked to. He did and he saw the name of the person. I asked Reuben if I could have that name please, he stated " that is privileged information". I asked what his name again and he told me. I then stated to Reuben the fact that just like he gave me his name, so did she, and I wanted to know why I couldn't have it now. He wouldn't give it to me and said he would send her an email or note asking her about this situation.
Reuben then proceeded to tell me I was not eligible for a replacement phone because it was over a year. I told him that I told the first rep that and she told me "not to worry I will take care of that". The 1st rep put me on hold then came back and said everything is taken care of "don't worry". Reuben and I was going back and forth with each other and was getting no where til finally I asked to speak to a supervisor, (which I don't think was). So after about 10 minutes the, and I quote, the "supervisor" came on the line. I couldn't understand what he said his name was. I let him know that my cell phone was getting ready to power off and can he call me back on my house number and I gave him the number. He couldn't even repeat the number back to me right do I knew he wasn't going to call me back...., and he didn't. I do want to let you know though that Reuben really did try to help me. He was the only one truthful about the entire matter. I have been with Boost Mobile for over 10 years! I am soooo disappointed!!!
I paid 6/5/2015. Yet they terminated my service for 76 cents. Why was I given a conformation if it was not paid in full?
Thank You for Your Purchase
$47.00 has been added to (646)302-xxxx Funds are available immediately.
$51.17 was charged to VISA*1064 (includes applicable taxes and fees).
Auto Re-Boost
Auto Re-Boost is a worry-free way of using your registered credit/debit card to automatically make your monthly payments on time without using your Boost Account Balance. Enroll today
To Add Money From Your Handset
With your payment information on file, you will be able to quickly add money directly through your handset anytime, anywhere. Simply dial 233 (ADD) from your handset or select the "Re-Boost" icon from the main menu of your phone and follow the on-screen prompts.
After discussing with Boost Mobile about me changing phones they told me i could get an esn dummy line then convert to the new cell phone. I sold my phone and the tech transferred my phone info to the new owner who was with me when i called them. The tech said she wasn't able to get an esn dummy for me but i could deactivate the phone number and i had up to 60 days to reactivate it. well i called back in 3 hours with a new phone. The tech who answered said once you deactivate your phone number it gone but the tech got a hold of a supervisor only to put us on hold for over 55 minutes till they closed. when i called back the next day they told me there was no way to retreive that phone number 317-340-8095.
This is very poor service from start to finish. I was misinformed and no one failed to call me back. I asked them aboutr the money i still had in the account they said there was nothing they could do once the account was deactivated.
I recently bought a kyocera phone from boost mobile. It was told to me that this was a great phone.
1. It is vary complicated to do any kinds of setting
2. Very poor cell tower connection.
3. Very slow for even a 3 g connection let alone a 4 g one.
4. This phone goes dark after 10 seconds when you are on a call and is very inconvenient when waiting to push buttons for getting to different departments going through phone menus for companies you call. There is no fix and no way to adjust it.
Don't buy this phone!
P.S. I once complained about this company before and let them know my phone number and name and someone in the company viciouly tuned off my phone and the sim card. I just happen to have another one from different phone to get my number back.
Purchased this phone in November of 2014 from Bost Mobile could not heare when held to the ear, i took it back on two occassions in Greenville, SC. Then once i move to Ga 2 months later Ga. i tried to get the problems corrected, over a period of 7 months, no one could help me all i was told was send the phone back to kyocera, then i contacted kyocera they said call Boost get a loaner phone and mail phone, Boost refused, been a customer for over 8 years with them. today when i complained to Boost their customer serive agent cut my sevice off and said send the phone to Kyocera. I was devesated with angry, had to go to have phone service cut back on, now i have to wait and send phone in to kyocera plus have no serive for three weeks in order to get it repaired. boost mobie is getting an F rating in customer serive from this person and a disconnect after my phone phone is repaired.
On May 14 2015 I bought a Boost Mobile no-contract cell phone at Kmart and a $35 phone card at the same time. Got home opened box, charged the phone and proceeded to activate it online. I enter all the information and hit the activate button only to be told this phone was already activated and I would have to pay a $10.00 "reactivation fee". So I called the customer service number and after all the automated options I was actually allowed to talk to a person. I explained my scenario that this is a brand new phone out of the box. He took my phone information AND my $35 phone card number, went through a few steps and he said he has taken care of that reactivation fee. If he would've taken care of it I wouldn't be posting here. So I decided to send a text to my sister, didn't go through. Error 2133 I believe it was. Tried someone else, same error. Decided to look on the web about this message error to troubleshoot the problem and after a lot of reading i decided to make phone call. Guess what, I have no service. Now i'm frustrated and back on the phone. After waiting again through the automated options i'm talkin to someone, explained the situation that I've already talked to someone and everything was supposed to be handled. After putting me on hold for a few he came back with that I owe $10 reactivation fee again. I interrupted before he could say anything to explain one more time that this is a brand new phone out of the box, never been opened, and furthermore the last person I talked to already took care of that "reactivation fee" if that's what you call it. He had me shut phone off, turn back on and it updated. He claimed because someone else said they took care of the reactivation fee he would go ahead and turn me on. It turned me on alright. Here's what I believe. You buy their no contract phone, you buy a reboot card, your go home to find all this out about reactivation fee. So your options are pay the fee online with your credit card, call them as I did and basically protest the fee, or take it back. But I'll remind you that once you give them your reboost card pin number that card is no good anymore and they know that. That's why I feel this is a deceitful scam for them to take your reboost card number and try to hold you hostage with a $10 reactivation fee knowing you can't return that card.
Boost Mobile Representatives are disrespectful and there is no way customers can complain to corporate. The customers can't reach Boost Corporate office because the contact information is not in service. This allows the reps to treat customers any way they want. I am upset because after I pay my bill I only receive one week of good service and the rest of the month is crappy. They laugh and think its funny and tell me to pay more to get better service. Please help.
I spoke with a Boost Mobile Supervisor by the name of Mike at (1.888.266.7848). To notify him that Boost had made an unauthorized withdrawal transaction on my checking account. I stated that my Boost phone is only used for emergencies and that my account clearly has no transaction history, nor does it have any automatic deductions since the purchase date of 1.3.2015.
A Boost representative stated that I authorized automatic transactions when I did the initial payment off my debit card but i have no transaction history other than on 4.27.2015.
After talking to Boost Customer Service representatives and the 1st representative hung up on me when I asked for a Supervisor aftter the 5th try I got Mike he was identified as a Payment Processor Supervisor. Mike stated he could take care of refunding my money by check. I wanted the money refunded on my card as other businesses do when they make the mistake.
Mike put me on hold and hung up on me although he told me to wait. After 20 minutes I knew he had hung up on me. This is the worse customer service I have ever experienced. I am a Veteran and have never been through this it is extremely frustrating. Shame on Boost Mobile.. It is a RIP OFF COMPANY.
Umm yes my name's erica b, and I need to do a lawsuit cause boost mobile let my sister in law call an shut off my phone wit out my permission an boost mobile won't reimburse me they won't do anything bout it I have to.have my.phone active for.My.sick grandma an my kids. I want something done bout it there even letter n my sister in law hack.My accounts n everything I want a lawsuit cause this is b******* cause they willinlee done it wit out my knowledge or my consent or anything
Boost is the worst cellphone company that I have ever used. I currently reside in Los Angeles but I’ve lived all over the US and I’ve traveled around the world and I can honestly say that Boost is the worst. Even though Boost is owned by Sprint and Sprint has tons of money, they don’t have enough towers in the L.A. area and they don’t manager their network properly on the few towers they do have. I sold cellphones for several years, so I am very knowledgeable about the industry. Plus, I’ve tried every cellphone / service combination there is and I can honestly say that Boost is the worst.
Do you make phone calls with your cellphone? If so, don’t use Boost. When you try to call someone, it fails to connect and you usually receive 1 of 4 recordings. Here are the call failure messages you will hear:
1. “Due to heavy calling, we are unable to complete your call at this time.”
2. “We are unable to complete your call at this time. Please try again later.”
3. “We’re sorry. Due to heavy calling, we cannot complete your call at this time. Please hang up.”
4. “Your call cannot be answered at this time. Please try again later. Goodbye.”
And if you’re lucky enough to have a call actually connect, get ready to hear nothing but static. You won’t be able to hear the other person and you will be walking around and constantly asking them “Can you hear me now?”
Do you send texts? If so, don’t use Boost. When you try to send a text, it never works the first time. You always receive a “failed” alert. So you have to press “resend” over and over again. It usually takes between 3 – 5 attempts before it finally works. And when it’s finally sent, it stays in the jammed network and isn’t delivered until days later. The problem is so bad that I started keeping a log. Here are two examples (out of dozens):
1. A customer sent a text to me requesting an order on Friday at 11:45am. I did not receive it until 8:45am the next day - Saturday. Since it was the weekend, I was unable to place the order until the following Monday, which was too late. I lost the customer. Thanks Boost.
2. Another customer sent a text requesting an order on Tuesday at 11:45am. I did not receive the text until Wednesday at 1:30pm. Since I wasn’t able to place the order until 24 hours after it was sent, I lost the customer because their company deemed our company “unprofessional”. Thanks Boost.
As you can see, Boost ruined my business and cost me thousands and thousands of dollars by failing to send texts on time from my customers. They also turned my personal life into a nightmare due to late texts.
Do you like to use the internet and check your email or watch videos on your cellphone? If so, don’t use Boost. Their network can’t handle it. Here are the connection failure notices you will receive whenever you try to use the internet:
1. “The connection to the server timed out.”
2. “Couldn’t establish a secure connection.”
3. “No signal found for mobile networks.”
As you can see, you can’t do anything on the Boost / Sprint network. When I confronted Boost about these issues, they blamed the cellphone company. So I mailed my phone to the cellphone service center. After testing, they found no problems with the phone. So it turns out, Boost lied to me. But that is no surprise since the employees at Boost never know what they are talking about. They are also poorly trained in customer service. They will lie to you and tell you that your cellphone is broken, when it works perfectly. Then they will tell you “You have to turn your phone off and on again throughout the day”. This doesn’t help either. The reason you can’t make phone calls and can’t send texts and can’t get on the internet is because the Boost / Sprint network is the problem. So get your cellphone service from someone else!
A member of my phone service with another company decided to switch to boost mobile. When switching to boost, the sales agent told us that Boost Mobile would cover the early termination fee from the other company. A month goes by and no fund have been sent to cover the fee. Call customer care and find out that it is not in Boost Mobile policies to cover termination fees. I wish I was given the correct information before I allowed the switch between the phone companies. Asked to speak with a supervisor, the person then created a case assuring me that this would be resolved. After waiting close to a week with no follow up, decided to call Customer Care back only to discover that my case has already been close due to insufficient information. Well of course you don't have any information because NO ONE CALLED ME!!! Get transferred to another supervisor who assures me that she will email the corporate office and I will get a resolution within 24 hours. Once again...no phone call or email. By this time it's been weeks of back and forth with different customer service agents and supervisors and no word from corporate! Now I'm stuck with a $200 fee from my original phone company and the only offer I've received to resolve this issue is a $5 credit on the boost mobile phone bill and meaningless excuses! What a ripoff company!
On 2/11/15 I contacted boostmobile technical service because my phone was having difficulty accessing the internet. While on the phone with 'james' he told me that I qualified for a special monthly fee of $35 per month instead of the $60 I had been spending for almost 5 years. During that period I had a blackberry unlimited plan with no restrictions. After making sure several times that all that would change would be my fee and not my plan I said 'great'. Who wouldn't want to save $25 a month When I went to pay my bill 2/27 the automated system kept saying the payment was $60 not $35.
I called their 'care' line and spoke to 'roxana' and told her what 'james' had offered me and it was all in the notes. She said she could fix it and I made my payment for $35. All went well until I got a text from them telling me I had used up 85% of my data plan except that I didn't have a data plan. I immediately called and found that they had indeed changed my plan from blackberry unlimited to a $35 data plus plan and that my blackberry plan was no longer offered. I was livid! I immediately talked to a supervisor who after having me on hold for 10 minutes said that they would put me back on my old plan and that they would not reduce my internet speeds but I would be back paying $60 a month.
So much for my 'special rate' I was supposed to have qualified for. Since I had spent literally hours on this I asked for some kind of compensation for being lied to. The supervisor said all they could do was give me my $60 service for the $35 I had paid for the month and nothing more. Two days later I get a text saying I had used up my data and they would reduce my speed for the rest of the month. I called immediately and some manager denied that they were giving me anything and that if I wanted back my normal speed I would have to 'cough up' $25 more. I told him that's not what was agreed to; that they were all liars and hung up.
Immediately afterwards I sent an email to the compliance officer of boostmobile and told them I was going to file a complaint with the FCC and the California Consumer Protection Agency. I have not heard back from them. I didn't ask for a discount when I made the original tech call and what I thought was a reward to me for being a customer for a half decade was boost trying to switch my plan without my wanting to. Their call center is in the Philippines and their lies and unprofessionalism has wasted hours of my time. What they tell you is NOT what they give you. It is time to change carriers but if anyone if looking for a cell provider DO NOT DO BUSINESS WITH BOOSTMOBILE!!!
I purchased an Aquos Crystal cell phone by Sharp via telephone from a Boost Mobile Customer Service Representative. I was asked to pay for the first month at the time in order to lock in their special unlimited minutes for $35 per month plan.
The phone arrived on 11.28.2014. It was inoperable. I asked for a Return Authorization (RA) and was granted one. I returned the phone unused on 11.29.2014. On the written RA, the stated amount of refund I was entitled to was $196.08. This was the cost for the phone, the first monthly charge, and taxes. Instead, a refund for $161.08 was issued on 12.05.2014 to my Bank of America checking account.
I contacted Boost Mobile. They told me it was not their "policy" to refund monthly charges. I explained to them that the phone was never used. Most importantly, their Customer Service Representative never stated to me that the monthly service fee would be "non-refundable" during the phone conversation. If I had been told that, I would have waited to pay until the cell phone was actually activated.
I am a 62 year old senior, and I feel that I was deliberately scammed by Boost Mobile. Their response was to buy another phone from them in order to use the $35. They refuse to refund my $35.
The company's written policy is that the monthly charge is not refunded if you purchase the phone and pay for it online. I never placed my order or paid for it via the internet.
First, I have it in writing that the refund amount from Boost Mobile would be $196.08. Secondly, there was no full disclosure of information from the Boost employee about their billing practices. Upon further investigation, I have learned that Boost has done this to many customers. They are collecting money under their "policy" for services the customer never received.
Do not do business with this company! They are ripping people off with their deceptive practices.
I have 3 cell phone lines with this company,i made a payment to the wrong line. so i asked the company if they could please transfer those funds to my other number because that bill was the one i was trying to pay. i made it clear that i was aware that this was my error but i needed this done. the rep tells me that they have a " no refund policy" but the only thing they could do was charge me a second time and then refund that money and keep the other payment. i said if you have a non refund policy then how can you refund that payment? the rep proceeds to tell me that he was doing me a favor , so pretty much they wanted to charge me twice taxes and fees and then give back only one payment not including taxes and fees and stay with my other payment. but that is refunding right? this company is a crook and there services are horrible and when you call for help they put you on hold for a long time then you rarely get to speak to a live person. Nationwide
On January 7, 2015, I went to Boost Mobile store on 149th street and Third Avenue in the Bronx, NY to pay my husband's and my cell phone bill, but was told that i had to pay a $3.00 service fee, so I left because I thought this particular Booost Mobile store was being bogus (because i notice most of them have different policies to suit whom ever works there). I then went near by home on Longwood Avenue in the Bronx, NY (where I always pay at) and was told the same information. I was appalled, astonished, and perturbed because I was not notified of this change. The store clerk showed me so sign he had, but why wasn't I informed when I paid my bill in that same exact store in December. Why wasn't i sent a text, a letter, or even a phone call???
When I was informed that I can pay online or with Boost Mobile via phone, I called attempting to pay and was informed by representiative that I would have to pay taxes (which would be abouy $3.55) because my bill is $40.00 a month (no hidden fees). I felt like I had to pay no matter what or change my phone plan. I was informed by one representative if i have automatic pay I can just pay $40.00 per month and then at the end of call he slid in the sales pitch "of taxes having to be paid just like when I eat at a restaurant".
I don't feel that it's fair to have to pay a fee to pay your bill with cash money and why does the advertisement states, "no hidden fees", but Boost Mobile customers has to pay either way it goes. Bad customer service, unprofessional, and false advertisement!!!!
BE VERY CAREFULL WITH THE BOOST MOBILE CUSTOMER SERVICE IN DOMINICAN REPUBLIC
To all those who have Boost Mobile, be very careful, because the customer service of Boost Mobile in the Dominican Republic, is using the information in your account of Boost Mobile cell phone(such as the phone numbers at of you call, whom you are sending message, who call you), for other purposes, receiving money from people in the Dominican Republic who want to have your information and the staff of Boost Mobile in the Dominican Republic by money holding this information and selling it.
Be very careful, because this is happening, it to a man from Dominican Republic, living in USA and has problems in Dominican Republic with a woman, and that woman looking and pay a employee of Boost Mobile Customer Service in the Dominican Republic for that would give all the information that man had on the phone and account of Boost Mobile. The women use all this information to do harm time to the man and caused him a many problems. The women confessed that she was paid to an employee of Boost Mobile Customer Services in the Dominican Republic to get all the information that he had in the Boost Mobile cell phone and account.
I was diagnosed with an aggressive breast cancer in October 2013 and bought a new Boost phone on November 8th in order to be able to use my phone as a WiFi hotspot in order to be able to login to the hospitals website which is how I keep track of appointments, message my doctors, get test results and request refills of medications. I purchased an HTC Evo Design even though I did not necessarily want that particular phone but was told by the Boost representative that it was the only phone that the company offered the hotspot service on. I began chemo in December but had stopped responding to it so I was taken off, had a double mastectomy and lymph nodes removed, then completed the remaining 9 rounds of chemo in June. I started 34 rounds of daily radiation in July, which I will complete on August 22nd. The Evo began having problems about a month ago with keeping a signal. I just paid my monthly bill on August 3rd, $40 shrinkage plan with $10 hotspot. I called customer service a couple of days later to try to figure out why the Evo wasn't holding a signal, they tried several updates and sent a technician to check my nearest tower. Nothing solved the problem. Yesterday I received a small grant from a local cancer society to help pay car insurance and get my phone situation straightened out, being that the Evo would no longer keep a signal I could not make phone calls on it but it would periodically send and receive texts and the WiFi would work but load pages slowly as the signal went in and out. Today I went to 4 Boost stores looking for an affordable phone that was hotspot capable.
I finally decided to purchase a Motorola Moto G but before I did so, I had the representative at the store call Boosts customer service to be sure that this model was in fact hotspot capable. The customer service rep confirmed that it was so when they hung up, I went ahead and paid for the phone as well as an otter box. The Boost rep at the store then began activating the phone and asks if I have the $10 a month hotspot plan. I confirm that I did and told her I had just made my payment on the 3rd. She then tells me that they no longer offer the $10 a month plan, that its now $5 a day. Have you people lost your minds? How can you change my plan without my consent, especially after I purchased the phone? I then asked to have my money refunded for the phone and otter box and was told that all sales are final and they did not give refunds unless there was a mechanical issue with the phone. The store manager was called to the store and I called the police but was told that this is a civil matter so I will have to take them to court. I called Boosts customer service and was speaking to their rep David who after hearing me out said he would switch my plan back to the $10 a month plan. We then got disconnected so I called back and this time spoke to Ryan, who after I told what had happened also said he was going to change me back to the $10 plan. In the middle of doing so he says that he needed my line to be free and asked if I had another line I could call him from. I told him I did not so he told me to call back as soon as I could get to another line and I told him I would from the nearest Boost store.
When I called back I got a rep on the line named David who told me that he could not change the plan back so I asked to speak with his supervisor, Michael, who told me the same thing? How could the two previous reps tell me that they could do it but the manager says they can't? I do not believe it to be legal to mislead a customer into paying for services that cannot be provided or selling products to customers by lying about the services available. I also do not think its legal for them to be able to change my plan from $10 a month to $5 a day, a $140 increase, without my consent. I am seeking other individuals to file a class action lawsuit against Boost with as well as contact information for Amy attorneys that would be interested in filing the suit. I apologize for this long winded report and poor punctuation, but I have had to type this all out on the phone since they will not connect the data unless I start paying the $5 a day. I've been a loyal customer for many years and have had about 15 different Boost phones during that time but I cannot afford to let them continue ripping me off. I have been on an unpaid leave of absence from work due to cancer treatment since November and I do not have any money left now to buy another phone or get internet. I feel the very least they could have done was offered to trade this phone for one that would work with the $10 plan but they won't and just insist that they don't offer that plan anymore. Funny that they took my $50 payment on the 3rd without mentioning this new $5 a day plan and my hotspot worked on the Evo up until I purchased the Moto G. They are liars, thrives and are taking advantage of cancer patients. I even had to miss my radiation treatment today due to having to wait on the police to arrive to the Boost store. Can somebody, anybody, please help me?
My wife and I are down to the $40 a month it's the sad fact THAT here at home 20% of the time you get 3G. It's so good to have a great neighborhood that lets me piggybacking on their Wi-Fi. But calling 911 you get the crap nasty they can't hear you say much of anything. Someone needs to go to prison!
Boost Mobile LLC Reviews
I called Boost Mobile on 6/14/15 to request a replacement phone as my phone kept freezing, ghost dialing, switch screens for no apparent reason. Sadly I cannot remember the 1st rep, 2nd rep, 3rd rep, that I talked to. However, I do remember the 4th and final representative. Reuben is the rep ' s name. I explained to him that I talked with 3 other reps before talking to him. I told him that the money I prepaid for the month before has not been refunded back to my debit card as of yet; money that the reps (all three), told me that would be refunded. I also asked Reuben to check on the replacement phone that I was told that would be mailed to me. He checked and could find no record of a replacement phone being sent to me. I ask him to recheck that information, which he did; still he could find nothing. Reuben asked me if I could remember who I talked to. I said no, but he can check the initial report and that would have the name of the person I talked to. He did and he saw the name of the person. I asked Reuben if I could have that name please, he stated " that is privileged information". I asked what his name again and he told me. I then stated to Reuben the fact that just like he gave me his name, so did she, and I wanted to know why I couldn't have it now. He wouldn't give it to me and said he would send her an email or note asking her about this situation.
Reuben then proceeded to tell me I was not eligible for a replacement phone because it was over a year. I told him that I told the first rep that and she told me "not to worry I will take care of that". The 1st rep put me on hold then came back and said everything is taken care of "don't worry". Reuben and I was going back and forth with each other and was getting no where til finally I asked to speak to a supervisor, (which I don't think was). So after about 10 minutes the, and I quote, the "supervisor" came on the line. I couldn't understand what he said his name was. I let him know that my cell phone was getting ready to power off and can he call me back on my house number and I gave him the number. He couldn't even repeat the number back to me right do I knew he wasn't going to call me back...., and he didn't. I do want to let you know though that Reuben really did try to help me. He was the only one truthful about the entire matter. I have been with Boost Mobile for over 10 years! I am soooo disappointed!!!
I paid 6/5/2015. Yet they terminated my service for 76 cents. Why was I given a conformation if it was not paid in full?
Thank You for Your Purchase
$47.00 has been added to (646)302-xxxx Funds are available immediately.
$51.17 was charged to VISA*1064 (includes applicable taxes and fees).
Auto Re-Boost
Auto Re-Boost is a worry-free way of using your registered credit/debit card to automatically make your monthly payments on time without using your Boost Account Balance. Enroll today
To Add Money From Your Handset
With your payment information on file, you will be able to quickly add money directly through your handset anytime, anywhere. Simply dial 233 (ADD) from your handset or select the "Re-Boost" icon from the main menu of your phone and follow the on-screen prompts.
After discussing with Boost Mobile about me changing phones they told me i could get an esn dummy line then convert to the new cell phone. I sold my phone and the tech transferred my phone info to the new owner who was with me when i called them. The tech said she wasn't able to get an esn dummy for me but i could deactivate the phone number and i had up to 60 days to reactivate it. well i called back in 3 hours with a new phone. The tech who answered said once you deactivate your phone number it gone but the tech got a hold of a supervisor only to put us on hold for over 55 minutes till they closed. when i called back the next day they told me there was no way to retreive that phone number 317-340-8095.
This is very poor service from start to finish. I was misinformed and no one failed to call me back. I asked them aboutr the money i still had in the account they said there was nothing they could do once the account was deactivated.
I recently bought a kyocera phone from boost mobile. It was told to me that this was a great phone.
1. It is vary complicated to do any kinds of setting
2. Very poor cell tower connection.
3. Very slow for even a 3 g connection let alone a 4 g one.
4. This phone goes dark after 10 seconds when you are on a call and is very inconvenient when waiting to push buttons for getting to different departments going through phone menus for companies you call. There is no fix and no way to adjust it.
Don't buy this phone!
P.S. I once complained about this company before and let them know my phone number and name and someone in the company viciouly tuned off my phone and the sim card. I just happen to have another one from different phone to get my number back.
Purchased this phone in November of 2014 from Bost Mobile could not heare when held to the ear, i took it back on two occassions in Greenville, SC. Then once i move to Ga 2 months later Ga. i tried to get the problems corrected, over a period of 7 months, no one could help me all i was told was send the phone back to kyocera, then i contacted kyocera they said call Boost get a loaner phone and mail phone, Boost refused, been a customer for over 8 years with them. today when i complained to Boost their customer serive agent cut my sevice off and said send the phone to Kyocera. I was devesated with angry, had to go to have phone service cut back on, now i have to wait and send phone in to kyocera plus have no serive for three weeks in order to get it repaired. boost mobie is getting an F rating in customer serive from this person and a disconnect after my phone phone is repaired.
On May 14 2015 I bought a Boost Mobile no-contract cell phone at Kmart and a $35 phone card at the same time. Got home opened box, charged the phone and proceeded to activate it online. I enter all the information and hit the activate button only to be told this phone was already activated and I would have to pay a $10.00 "reactivation fee". So I called the customer service number and after all the automated options I was actually allowed to talk to a person. I explained my scenario that this is a brand new phone out of the box. He took my phone information AND my $35 phone card number, went through a few steps and he said he has taken care of that reactivation fee. If he would've taken care of it I wouldn't be posting here. So I decided to send a text to my sister, didn't go through. Error 2133 I believe it was. Tried someone else, same error. Decided to look on the web about this message error to troubleshoot the problem and after a lot of reading i decided to make phone call. Guess what, I have no service. Now i'm frustrated and back on the phone. After waiting again through the automated options i'm talkin to someone, explained the situation that I've already talked to someone and everything was supposed to be handled. After putting me on hold for a few he came back with that I owe $10 reactivation fee again. I interrupted before he could say anything to explain one more time that this is a brand new phone out of the box, never been opened, and furthermore the last person I talked to already took care of that "reactivation fee" if that's what you call it. He had me shut phone off, turn back on and it updated. He claimed because someone else said they took care of the reactivation fee he would go ahead and turn me on. It turned me on alright. Here's what I believe. You buy their no contract phone, you buy a reboot card, your go home to find all this out about reactivation fee. So your options are pay the fee online with your credit card, call them as I did and basically protest the fee, or take it back. But I'll remind you that once you give them your reboost card pin number that card is no good anymore and they know that. That's why I feel this is a deceitful scam for them to take your reboost card number and try to hold you hostage with a $10 reactivation fee knowing you can't return that card.
Boost Mobile Representatives are disrespectful and there is no way customers can complain to corporate. The customers can't reach Boost Corporate office because the contact information is not in service. This allows the reps to treat customers any way they want. I am upset because after I pay my bill I only receive one week of good service and the rest of the month is crappy. They laugh and think its funny and tell me to pay more to get better service. Please help.
I spoke with a Boost Mobile Supervisor by the name of Mike at (1.888.266.7848). To notify him that Boost had made an unauthorized withdrawal transaction on my checking account. I stated that my Boost phone is only used for emergencies and that my account clearly has no transaction history, nor does it have any automatic deductions since the purchase date of 1.3.2015.
A Boost representative stated that I authorized automatic transactions when I did the initial payment off my debit card but i have no transaction history other than on 4.27.2015.
After talking to Boost Customer Service representatives and the 1st representative hung up on me when I asked for a Supervisor aftter the 5th try I got Mike he was identified as a Payment Processor Supervisor. Mike stated he could take care of refunding my money by check. I wanted the money refunded on my card as other businesses do when they make the mistake.
Mike put me on hold and hung up on me although he told me to wait. After 20 minutes I knew he had hung up on me. This is the worse customer service I have ever experienced. I am a Veteran and have never been through this it is extremely frustrating. Shame on Boost Mobile.. It is a RIP OFF COMPANY.
Umm yes my name's erica b, and I need to do a lawsuit cause boost mobile let my sister in law call an shut off my phone wit out my permission an boost mobile won't reimburse me they won't do anything bout it I have to.have my.phone active for.My.sick grandma an my kids. I want something done bout it there even letter n my sister in law hack.My accounts n everything I want a lawsuit cause this is b******* cause they willinlee done it wit out my knowledge or my consent or anything
Boost is the worst cellphone company that I have ever used. I currently reside in Los Angeles but I’ve lived all over the US and I’ve traveled around the world and I can honestly say that Boost is the worst. Even though Boost is owned by Sprint and Sprint has tons of money, they don’t have enough towers in the L.A. area and they don’t manager their network properly on the few towers they do have. I sold cellphones for several years, so I am very knowledgeable about the industry. Plus, I’ve tried every cellphone / service combination there is and I can honestly say that Boost is the worst.
Do you make phone calls with your cellphone? If so, don’t use Boost. When you try to call someone, it fails to connect and you usually receive 1 of 4 recordings. Here are the call failure messages you will hear:
1. “Due to heavy calling, we are unable to complete your call at this time.”
2. “We are unable to complete your call at this time. Please try again later.”
3. “We’re sorry. Due to heavy calling, we cannot complete your call at this time. Please hang up.”
4. “Your call cannot be answered at this time. Please try again later. Goodbye.”
And if you’re lucky enough to have a call actually connect, get ready to hear nothing but static. You won’t be able to hear the other person and you will be walking around and constantly asking them “Can you hear me now?”
Do you send texts? If so, don’t use Boost. When you try to send a text, it never works the first time. You always receive a “failed” alert. So you have to press “resend” over and over again. It usually takes between 3 – 5 attempts before it finally works. And when it’s finally sent, it stays in the jammed network and isn’t delivered until days later. The problem is so bad that I started keeping a log. Here are two examples (out of dozens):
1. A customer sent a text to me requesting an order on Friday at 11:45am. I did not receive it until 8:45am the next day - Saturday. Since it was the weekend, I was unable to place the order until the following Monday, which was too late. I lost the customer. Thanks Boost.
2. Another customer sent a text requesting an order on Tuesday at 11:45am. I did not receive the text until Wednesday at 1:30pm. Since I wasn’t able to place the order until 24 hours after it was sent, I lost the customer because their company deemed our company “unprofessional”. Thanks Boost.
As you can see, Boost ruined my business and cost me thousands and thousands of dollars by failing to send texts on time from my customers. They also turned my personal life into a nightmare due to late texts.
Do you like to use the internet and check your email or watch videos on your cellphone? If so, don’t use Boost. Their network can’t handle it. Here are the connection failure notices you will receive whenever you try to use the internet:
1. “The connection to the server timed out.”
2. “Couldn’t establish a secure connection.”
3. “No signal found for mobile networks.”
As you can see, you can’t do anything on the Boost / Sprint network. When I confronted Boost about these issues, they blamed the cellphone company. So I mailed my phone to the cellphone service center. After testing, they found no problems with the phone. So it turns out, Boost lied to me. But that is no surprise since the employees at Boost never know what they are talking about. They are also poorly trained in customer service. They will lie to you and tell you that your cellphone is broken, when it works perfectly. Then they will tell you “You have to turn your phone off and on again throughout the day”. This doesn’t help either. The reason you can’t make phone calls and can’t send texts and can’t get on the internet is because the Boost / Sprint network is the problem. So get your cellphone service from someone else!
A member of my phone service with another company decided to switch to boost mobile. When switching to boost, the sales agent told us that Boost Mobile would cover the early termination fee from the other company. A month goes by and no fund have been sent to cover the fee. Call customer care and find out that it is not in Boost Mobile policies to cover termination fees. I wish I was given the correct information before I allowed the switch between the phone companies. Asked to speak with a supervisor, the person then created a case assuring me that this would be resolved. After waiting close to a week with no follow up, decided to call Customer Care back only to discover that my case has already been close due to insufficient information. Well of course you don't have any information because NO ONE CALLED ME!!! Get transferred to another supervisor who assures me that she will email the corporate office and I will get a resolution within 24 hours. Once again...no phone call or email. By this time it's been weeks of back and forth with different customer service agents and supervisors and no word from corporate! Now I'm stuck with a $200 fee from my original phone company and the only offer I've received to resolve this issue is a $5 credit on the boost mobile phone bill and meaningless excuses! What a ripoff company!
On 2/11/15 I contacted boostmobile technical service because my phone was having difficulty accessing the internet. While on the phone with 'james' he told me that I qualified for a special monthly fee of $35 per month instead of the $60 I had been spending for almost 5 years. During that period I had a blackberry unlimited plan with no restrictions. After making sure several times that all that would change would be my fee and not my plan I said 'great'. Who wouldn't want to save $25 a month When I went to pay my bill 2/27 the automated system kept saying the payment was $60 not $35.
I called their 'care' line and spoke to 'roxana' and told her what 'james' had offered me and it was all in the notes. She said she could fix it and I made my payment for $35. All went well until I got a text from them telling me I had used up 85% of my data plan except that I didn't have a data plan. I immediately called and found that they had indeed changed my plan from blackberry unlimited to a $35 data plus plan and that my blackberry plan was no longer offered. I was livid! I immediately talked to a supervisor who after having me on hold for 10 minutes said that they would put me back on my old plan and that they would not reduce my internet speeds but I would be back paying $60 a month.
So much for my 'special rate' I was supposed to have qualified for. Since I had spent literally hours on this I asked for some kind of compensation for being lied to. The supervisor said all they could do was give me my $60 service for the $35 I had paid for the month and nothing more. Two days later I get a text saying I had used up my data and they would reduce my speed for the rest of the month. I called immediately and some manager denied that they were giving me anything and that if I wanted back my normal speed I would have to 'cough up' $25 more. I told him that's not what was agreed to; that they were all liars and hung up.
Immediately afterwards I sent an email to the compliance officer of boostmobile and told them I was going to file a complaint with the FCC and the California Consumer Protection Agency. I have not heard back from them. I didn't ask for a discount when I made the original tech call and what I thought was a reward to me for being a customer for a half decade was boost trying to switch my plan without my wanting to. Their call center is in the Philippines and their lies and unprofessionalism has wasted hours of my time. What they tell you is NOT what they give you. It is time to change carriers but if anyone if looking for a cell provider DO NOT DO BUSINESS WITH BOOSTMOBILE!!!
I purchased an Aquos Crystal cell phone by Sharp via telephone from a Boost Mobile Customer Service Representative. I was asked to pay for the first month at the time in order to lock in their special unlimited minutes for $35 per month plan.
The phone arrived on 11.28.2014. It was inoperable. I asked for a Return Authorization (RA) and was granted one. I returned the phone unused on 11.29.2014. On the written RA, the stated amount of refund I was entitled to was $196.08. This was the cost for the phone, the first monthly charge, and taxes. Instead, a refund for $161.08 was issued on 12.05.2014 to my Bank of America checking account.
I contacted Boost Mobile. They told me it was not their "policy" to refund monthly charges. I explained to them that the phone was never used. Most importantly, their Customer Service Representative never stated to me that the monthly service fee would be "non-refundable" during the phone conversation. If I had been told that, I would have waited to pay until the cell phone was actually activated.
I am a 62 year old senior, and I feel that I was deliberately scammed by Boost Mobile. Their response was to buy another phone from them in order to use the $35. They refuse to refund my $35.
The company's written policy is that the monthly charge is not refunded if you purchase the phone and pay for it online. I never placed my order or paid for it via the internet.
First, I have it in writing that the refund amount from Boost Mobile would be $196.08. Secondly, there was no full disclosure of information from the Boost employee about their billing practices. Upon further investigation, I have learned that Boost has done this to many customers. They are collecting money under their "policy" for services the customer never received.
Do not do business with this company! They are ripping people off with their deceptive practices.
I have 3 cell phone lines with this company,i made a payment to the wrong line. so i asked the company if they could please transfer those funds to my other number because that bill was the one i was trying to pay. i made it clear that i was aware that this was my error but i needed this done. the rep tells me that they have a " no refund policy" but the only thing they could do was charge me a second time and then refund that money and keep the other payment. i said if you have a non refund policy then how can you refund that payment? the rep proceeds to tell me that he was doing me a favor , so pretty much they wanted to charge me twice taxes and fees and then give back only one payment not including taxes and fees and stay with my other payment. but that is refunding right? this company is a crook and there services are horrible and when you call for help they put you on hold for a long time then you rarely get to speak to a live person. Nationwide
On January 7, 2015, I went to Boost Mobile store on 149th street and Third Avenue in the Bronx, NY to pay my husband's and my cell phone bill, but was told that i had to pay a $3.00 service fee, so I left because I thought this particular Booost Mobile store was being bogus (because i notice most of them have different policies to suit whom ever works there). I then went near by home on Longwood Avenue in the Bronx, NY (where I always pay at) and was told the same information. I was appalled, astonished, and perturbed because I was not notified of this change. The store clerk showed me so sign he had, but why wasn't I informed when I paid my bill in that same exact store in December. Why wasn't i sent a text, a letter, or even a phone call???
When I was informed that I can pay online or with Boost Mobile via phone, I called attempting to pay and was informed by representiative that I would have to pay taxes (which would be abouy $3.55) because my bill is $40.00 a month (no hidden fees). I felt like I had to pay no matter what or change my phone plan. I was informed by one representative if i have automatic pay I can just pay $40.00 per month and then at the end of call he slid in the sales pitch "of taxes having to be paid just like when I eat at a restaurant".
I don't feel that it's fair to have to pay a fee to pay your bill with cash money and why does the advertisement states, "no hidden fees", but Boost Mobile customers has to pay either way it goes. Bad customer service, unprofessional, and false advertisement!!!!
BE VERY CAREFULL WITH THE BOOST MOBILE CUSTOMER SERVICE IN DOMINICAN REPUBLIC
To all those who have Boost Mobile, be very careful, because the customer service of Boost Mobile in the Dominican Republic, is using the information in your account of Boost Mobile cell phone(such as the phone numbers at of you call, whom you are sending message, who call you), for other purposes, receiving money from people in the Dominican Republic who want to have your information and the staff of Boost Mobile in the Dominican Republic by money holding this information and selling it.
Be very careful, because this is happening, it to a man from Dominican Republic, living in USA and has problems in Dominican Republic with a woman, and that woman looking and pay a employee of Boost Mobile Customer Service in the Dominican Republic for that would give all the information that man had on the phone and account of Boost Mobile. The women use all this information to do harm time to the man and caused him a many problems. The women confessed that she was paid to an employee of Boost Mobile Customer Services in the Dominican Republic to get all the information that he had in the Boost Mobile cell phone and account.
I was diagnosed with an aggressive breast cancer in October 2013 and bought a new Boost phone on November 8th in order to be able to use my phone as a WiFi hotspot in order to be able to login to the hospitals website which is how I keep track of appointments, message my doctors, get test results and request refills of medications. I purchased an HTC Evo Design even though I did not necessarily want that particular phone but was told by the Boost representative that it was the only phone that the company offered the hotspot service on. I began chemo in December but had stopped responding to it so I was taken off, had a double mastectomy and lymph nodes removed, then completed the remaining 9 rounds of chemo in June. I started 34 rounds of daily radiation in July, which I will complete on August 22nd. The Evo began having problems about a month ago with keeping a signal. I just paid my monthly bill on August 3rd, $40 shrinkage plan with $10 hotspot. I called customer service a couple of days later to try to figure out why the Evo wasn't holding a signal, they tried several updates and sent a technician to check my nearest tower. Nothing solved the problem. Yesterday I received a small grant from a local cancer society to help pay car insurance and get my phone situation straightened out, being that the Evo would no longer keep a signal I could not make phone calls on it but it would periodically send and receive texts and the WiFi would work but load pages slowly as the signal went in and out. Today I went to 4 Boost stores looking for an affordable phone that was hotspot capable.
I finally decided to purchase a Motorola Moto G but before I did so, I had the representative at the store call Boosts customer service to be sure that this model was in fact hotspot capable. The customer service rep confirmed that it was so when they hung up, I went ahead and paid for the phone as well as an otter box. The Boost rep at the store then began activating the phone and asks if I have the $10 a month hotspot plan. I confirm that I did and told her I had just made my payment on the 3rd. She then tells me that they no longer offer the $10 a month plan, that its now $5 a day. Have you people lost your minds? How can you change my plan without my consent, especially after I purchased the phone? I then asked to have my money refunded for the phone and otter box and was told that all sales are final and they did not give refunds unless there was a mechanical issue with the phone. The store manager was called to the store and I called the police but was told that this is a civil matter so I will have to take them to court. I called Boosts customer service and was speaking to their rep David who after hearing me out said he would switch my plan back to the $10 a month plan. We then got disconnected so I called back and this time spoke to Ryan, who after I told what had happened also said he was going to change me back to the $10 plan. In the middle of doing so he says that he needed my line to be free and asked if I had another line I could call him from. I told him I did not so he told me to call back as soon as I could get to another line and I told him I would from the nearest Boost store.
When I called back I got a rep on the line named David who told me that he could not change the plan back so I asked to speak with his supervisor, Michael, who told me the same thing? How could the two previous reps tell me that they could do it but the manager says they can't? I do not believe it to be legal to mislead a customer into paying for services that cannot be provided or selling products to customers by lying about the services available. I also do not think its legal for them to be able to change my plan from $10 a month to $5 a day, a $140 increase, without my consent. I am seeking other individuals to file a class action lawsuit against Boost with as well as contact information for Amy attorneys that would be interested in filing the suit. I apologize for this long winded report and poor punctuation, but I have had to type this all out on the phone since they will not connect the data unless I start paying the $5 a day. I've been a loyal customer for many years and have had about 15 different Boost phones during that time but I cannot afford to let them continue ripping me off. I have been on an unpaid leave of absence from work due to cancer treatment since November and I do not have any money left now to buy another phone or get internet. I feel the very least they could have done was offered to trade this phone for one that would work with the $10 plan but they won't and just insist that they don't offer that plan anymore. Funny that they took my $50 payment on the 3rd without mentioning this new $5 a day plan and my hotspot worked on the Evo up until I purchased the Moto G. They are liars, thrives and are taking advantage of cancer patients. I even had to miss my radiation treatment today due to having to wait on the police to arrive to the Boost store. Can somebody, anybody, please help me?
My wife and I are down to the $40 a month it's the sad fact THAT here at home 20% of the time you get 3G. It's so good to have a great neighborhood that lets me piggybacking on their Wi-Fi. But calling 911 you get the crap nasty they can't hear you say much of anything. Someone needs to go to prison!