On November 7 of this year, My daughter and I visited the facility at Delco Plaza. We had the misfortune of working with Nate. I didn't have my wallet with me, but Nate wrote up a contract for me and agreed to let me call in later with payment info. He told me he couldn't give me a copy of the contract because no payment information was provided, that I would get a copy afterward. I was provided a copy of a physical training contract. Per that contract, I had 3 BUSINESS days to cancel my membership in writing. On the second business day, I delivered my cancellation letter. Nate left a voicemail the next day to let me know my cancellation wouldn't be honored because I didn't follow the rules required to cancel. I called back and explained to Nate that when a contract is written, ALL PARTIES must be provided a copy at the time of ratification. I told him I'd consider a membership later on, but at this time, I was leaving my cancellation in place. He said OK and I thought that was the end of it.
Fast forward to this past Monday. Body Renew Fitness deducted the monthly membership fee from my account. I went to the other location in Winchester and spoke with a Manager there. He told me that Nate didn't know what he was talking about and that my membership should have been canceled at the time I requested it. He told me to call the Delco Plaza location and speak with Andrew. I called them and had to leave a voicemail. In my message, I indicated that I wanted to speak with Andrew. The next day, Nate called me. I called back and asked for Andrew, but he was tied up. Didn't leave a message. Tried again today, Andrew was in a meeting. The message I left was ""just tell him my name. He knows what I'm calling about"". Two hours later, NATE calls me again...and has the nerve to be an asshole on the phone! I have every right to be pissed off and he's got the nerve to act like he's doing me a favor by even speaking to me!
Body Renew Fitness Reviews
On November 7 of this year, My daughter and I visited the facility at Delco Plaza. We had the misfortune of working with Nate. I didn't have my wallet with me, but Nate wrote up a contract for me and agreed to let me call in later with payment info. He told me he couldn't give me a copy of the contract because no payment information was provided, that I would get a copy afterward. I was provided a copy of a physical training contract. Per that contract, I had 3 BUSINESS days to cancel my membership in writing. On the second business day, I delivered my cancellation letter. Nate left a voicemail the next day to let me know my cancellation wouldn't be honored because I didn't follow the rules required to cancel. I called back and explained to Nate that when a contract is written, ALL PARTIES must be provided a copy at the time of ratification. I told him I'd consider a membership later on, but at this time, I was leaving my cancellation in place. He said OK and I thought that was the end of it.
Fast forward to this past Monday. Body Renew Fitness deducted the monthly membership fee from my account. I went to the other location in Winchester and spoke with a Manager there. He told me that Nate didn't know what he was talking about and that my membership should have been canceled at the time I requested it. He told me to call the Delco Plaza location and speak with Andrew. I called them and had to leave a voicemail. In my message, I indicated that I wanted to speak with Andrew. The next day, Nate called me. I called back and asked for Andrew, but he was tied up. Didn't leave a message. Tried again today, Andrew was in a meeting. The message I left was ""just tell him my name. He knows what I'm calling about"". Two hours later, NATE calls me again...and has the nerve to be an asshole on the phone! I have every right to be pissed off and he's got the nerve to act like he's doing me a favor by even speaking to me!