We had sworn never to buy at Mathis Brothers before after spending over 15K on new furniture to replace what was destroyed by a tornado. We spent a couple months after that arguing with the store over damaged furniture arriving and not getting better service after spending so much. So my college daughter wanted to purchase a new bedroom suite for her room and my mother in law wanted a sofa sleeper for her new private living room and bedroom she was using in our home.
They paid for the furniture outright over 5k and were told ahead of time it two of the pieces of the bedroom suite would arrive later than the sofa, queen bed, rails box spring, mattress, dresser and media center. Delivery comes and they did not send the mattress or box spring.
I call and ask (several people) why it was not delivered. I then asked the original sales woman and she tells me it can be sent in two more days on a sunday. I said listen this is your problem,. We did nothing wrong, paid for the furniture, I took down her old bed, queen bed was installed but with nothing to sleep on. So I tell her, you want me on top of your mistake to take down the queen, put up the old, come sunday, take down the old and put back up the Queen? Do you see a problem with this and she couldnt see it.
Ive asked if there was a box spring and mattress at the OKC store and she tells me of course there is. Then I explained to them it is the Store issue on how to get it here today and not sunday. They choose to ignore us and wait until sunday.
This goes to show that this store will not correct their mistakes to satisfy for a customer that has taken care of their end by paying for the furniture.
Well that makes two stores now we will never shop at again.
Bought almost $3000 worth of Leather furniture at Bob Mills Furniture in Odessa and it is falling apart. I noticed less than a year into the purchase that the leather love seat was bubbling so I contacted Bob Mills in Odessa and was told that it was natural. I took their word for it and now, almost 2 years later, it is getting worse. The bubbling of the leather is worse and now it is peeling off and flaking. I contacted the local office in Odessa on May 1st and was told that they would get back to me. A week went by and no call back. Another week went by and still no call back. So then I called them again and was told to call the Lubbock office Customer Service. I did and told them what was wrong and everything that had occurred. The Customer service representative ask me if I had gotten the extended warranty and I explained to them that no one offered it to me at time of purchase. I further stated, to her, "You think I would have purchased almost $3000 worth of furniture and not purchased the extended warranty". They never offered it to me. And, what gets even weirder is that the extended warranty that I was told about if I had purchased would not have even covered the bad workmanship on the love seat, sofa and recliner. I was told that they would get back to me. Again, a week went by then another week. I called was told that they were thinking about me and they were about to call me. She told me no news yet on what they were going to do. Again, was told by the Lubbock Customer Service office that they would call me back with info. Another week went by and no call back. So again, I called, and was told, again, that they were thinking about me and were fixing to call me. It's been almost 40 days and have not heard anything from them. In my opinion, from the Odessa Bob Mills Store to the Lubbock Bob Mills Customer Service Dept, I have been given the run-around. I get the feeling that they aren't interested in finding a solution to my $3000 Purchase. In my Opinion, Bob Mills doesn't stand behind a customer's purchase. They actually run away from you once a problem develops. Beware of the furniture they sell and Beware of the Warranty they sell if you buy it because it is Worthless when the time comes to use it if the workmanship on the furniture falls apart. BEWARE OF BOB MILLS FURNITURE.
YOU MIGHT JUST BE IN THE SAME SITUATION AS I AM NOW.
On Friday April 4, 2014 my 88 year old father-in-laws lift chair's back stopped rising forwaqrd so it was left in an almost flat reclining position. Once we found out about the problem my wife called Bob Mill's Furniture in Lubbock and spoke to a lady named Brin. She told Brin the importance of the chair since her dad couldn't get into his wheel chair or out of his wheel chair unless the lift chair worked properly. Nearly 3 years ago he had 2 strokes in the same morning. They left his right side crippled to a large degree. Anyway, Brin gave my wife a repair services phone number. Also Brin told my wife that she would talk to her store manager the following day (Saturday) and would get back with my wife on that same day. In the meanwhile my wife calls the repair company's phone number and only got an answering machine saying they were closed for the weekend. She left a message for them to call her. They never did return her call. On Monday (April 7, 2014) I waited until afternoon so that my wife could give someone concerning Bob Mills in Lubbock could call her. That never happened so she asked me if I would go ahead and try to take care of the problem and I said I would. Around 1 PM I showed up at the store and asked to speak to the store manager. He was out so I spoke to the Sales Manager. She accompanid me to the office of Brin - whom my wife called on Friday- to see what she could do to expedite the service. The sales manager told Brin to contact their repair service to get us help ASAP. Brin was doing that while I was there. I also told them to have the repair person call ""my cell phone number"" 30 minutes before showing up to do the repair. Iexplained that I would be there because of my father-in-laws physical condition. On Monday evening I was called and told that the serviceman would be to my father-in-laws between 12:30 pm and 3:30 pm on Tuesday.
Anyway, on Tuesday I had not received a call by 3 pm so I called the store and asked where the repairman was. Adrian called and found out that he was abou 20 minutes away from my father-in-laws. I went on to my father-in-laws to wait. At 3:50 pm he knocked on the door. I told him to come in and asked why he hadn't called. He showed me his work order and showed that he had no information telling him to contact me. Anyway, I called to ask Adrian why he didn't call. I was put on hold and during that time she called the repairman while I was standing near him to ask him what was going on. When she got through talking to him she spoke to me and said he had ""called her"". I told her she was lieing because I knew she had called him. She argued and then agreed that she calle dhim. After all that he said he didn't have the part (hand control) that he needed and that it could take 2 weeks to get it because Bob Mills Furniture had to order it for him. I told him that I knew it wasn't his fault. After he left I came home and waited until the next day to go to the store tosee the Manager of the store ( Christian Smith) . He got busy and found out that there was an identical chair in Amarillo and said he would have it picked up Thursday (next day) and would have it delivered on Friday. While dining Thursday evening a computer voice message was sent to my wife saying "" the chair will be delivered between 6:30 and 8:30 am on Friday. I thought the 6:30 part was a bit rare for a home delivery time. Anyway I got up early and arrived at my father-in-laws by 6:15 am. Nothing happened until 7:50 am after the driver called my wife and gave instructions so they could find my father-in-laws residence. They wre suppose to call me. I gave written instructions to the store manager on Wednesday along with my phone number for them to call. They never received that information from the Store Manager. Anyway, after the chair was delivered I thanked the delivery men and waited unt 10:am when the Bob Mill's Store would open. At a little after 10 I went in and asked to speak to the store manager. After a few minutes he came and listened. I thanked him for the new chair and complained about having 6:30 am as a potential delivery time. He said they had no control over the delivery people because they were contracted. I said that is pretty poor business if you have no control over the people who work for you. After that he bragged about going out of his way to get ""a brand new chair"" . He said the repair part would take 2 weeks so he located the chair to help me. I said that it seemed that ""a medical lift chair should have a priority because people who need them buy them. I said they are not a normal piece of home decor"". He acted like he was a hero for what he did. I told him he wasn't - that he was only doing his job. Anyway I think we were
treated poorly and that Bob Mills should rethink how to prioritize medical lift chair repairs if he is going to sell them. I also told the Manager that I would never buy anything else there and that I would discourage others from doing the same. After almost a week my father-in-law got back the use of his lift chair's back working properly. He was happy about that.
Bob Mills Furniture Reviews
Oklahoma City Store Bob Mills
We had sworn never to buy at Mathis Brothers before after spending over 15K on new furniture to replace what was destroyed by a tornado. We spent a couple months after that arguing with the store over damaged furniture arriving and not getting better service after spending so much. So my college daughter wanted to purchase a new bedroom suite for her room and my mother in law wanted a sofa sleeper for her new private living room and bedroom she was using in our home.
They paid for the furniture outright over 5k and were told ahead of time it two of the pieces of the bedroom suite would arrive later than the sofa, queen bed, rails box spring, mattress, dresser and media center. Delivery comes and they did not send the mattress or box spring.
I call and ask (several people) why it was not delivered. I then asked the original sales woman and she tells me it can be sent in two more days on a sunday. I said listen this is your problem,. We did nothing wrong, paid for the furniture, I took down her old bed, queen bed was installed but with nothing to sleep on. So I tell her, you want me on top of your mistake to take down the queen, put up the old, come sunday, take down the old and put back up the Queen? Do you see a problem with this and she couldnt see it.
Ive asked if there was a box spring and mattress at the OKC store and she tells me of course there is. Then I explained to them it is the Store issue on how to get it here today and not sunday. They choose to ignore us and wait until sunday.
This goes to show that this store will not correct their mistakes to satisfy for a customer that has taken care of their end by paying for the furniture.
Well that makes two stores now we will never shop at again.
Bought almost $3000 worth of Leather furniture at Bob Mills Furniture in Odessa and it is falling apart. I noticed less than a year into the purchase that the leather love seat was bubbling so I contacted Bob Mills in Odessa and was told that it was natural. I took their word for it and now, almost 2 years later, it is getting worse. The bubbling of the leather is worse and now it is peeling off and flaking. I contacted the local office in Odessa on May 1st and was told that they would get back to me. A week went by and no call back. Another week went by and still no call back. So then I called them again and was told to call the Lubbock office Customer Service. I did and told them what was wrong and everything that had occurred. The Customer service representative ask me if I had gotten the extended warranty and I explained to them that no one offered it to me at time of purchase. I further stated, to her, "You think I would have purchased almost $3000 worth of furniture and not purchased the extended warranty". They never offered it to me. And, what gets even weirder is that the extended warranty that I was told about if I had purchased would not have even covered the bad workmanship on the love seat, sofa and recliner. I was told that they would get back to me. Again, a week went by then another week. I called was told that they were thinking about me and they were about to call me. She told me no news yet on what they were going to do. Again, was told by the Lubbock Customer Service office that they would call me back with info. Another week went by and no call back. So again, I called, and was told, again, that they were thinking about me and were fixing to call me. It's been almost 40 days and have not heard anything from them. In my opinion, from the Odessa Bob Mills Store to the Lubbock Bob Mills Customer Service Dept, I have been given the run-around. I get the feeling that they aren't interested in finding a solution to my $3000 Purchase. In my Opinion, Bob Mills doesn't stand behind a customer's purchase. They actually run away from you once a problem develops. Beware of the furniture they sell and Beware of the Warranty they sell if you buy it because it is Worthless when the time comes to use it if the workmanship on the furniture falls apart. BEWARE OF BOB MILLS FURNITURE.
YOU MIGHT JUST BE IN THE SAME SITUATION AS I AM NOW.
On Friday April 4, 2014 my 88 year old father-in-laws lift chair's back stopped rising forwaqrd so it was left in an almost flat reclining position. Once we found out about the problem my wife called Bob Mill's Furniture in Lubbock and spoke to a lady named Brin. She told Brin the importance of the chair since her dad couldn't get into his wheel chair or out of his wheel chair unless the lift chair worked properly. Nearly 3 years ago he had 2 strokes in the same morning. They left his right side crippled to a large degree. Anyway, Brin gave my wife a repair services phone number. Also Brin told my wife that she would talk to her store manager the following day (Saturday) and would get back with my wife on that same day. In the meanwhile my wife calls the repair company's phone number and only got an answering machine saying they were closed for the weekend. She left a message for them to call her. They never did return her call. On Monday (April 7, 2014) I waited until afternoon so that my wife could give someone concerning Bob Mills in Lubbock could call her. That never happened so she asked me if I would go ahead and try to take care of the problem and I said I would. Around 1 PM I showed up at the store and asked to speak to the store manager. He was out so I spoke to the Sales Manager. She accompanid me to the office of Brin - whom my wife called on Friday- to see what she could do to expedite the service. The sales manager told Brin to contact their repair service to get us help ASAP. Brin was doing that while I was there. I also told them to have the repair person call ""my cell phone number"" 30 minutes before showing up to do the repair. Iexplained that I would be there because of my father-in-laws physical condition. On Monday evening I was called and told that the serviceman would be to my father-in-laws between 12:30 pm and 3:30 pm on Tuesday.
Anyway, on Tuesday I had not received a call by 3 pm so I called the store and asked where the repairman was. Adrian called and found out that he was abou 20 minutes away from my father-in-laws. I went on to my father-in-laws to wait. At 3:50 pm he knocked on the door. I told him to come in and asked why he hadn't called. He showed me his work order and showed that he had no information telling him to contact me. Anyway, I called to ask Adrian why he didn't call. I was put on hold and during that time she called the repairman while I was standing near him to ask him what was going on. When she got through talking to him she spoke to me and said he had ""called her"". I told her she was lieing because I knew she had called him. She argued and then agreed that she calle dhim. After all that he said he didn't have the part (hand control) that he needed and that it could take 2 weeks to get it because Bob Mills Furniture had to order it for him. I told him that I knew it wasn't his fault. After he left I came home and waited until the next day to go to the store tosee the Manager of the store ( Christian Smith) . He got busy and found out that there was an identical chair in Amarillo and said he would have it picked up Thursday (next day) and would have it delivered on Friday. While dining Thursday evening a computer voice message was sent to my wife saying "" the chair will be delivered between 6:30 and 8:30 am on Friday. I thought the 6:30 part was a bit rare for a home delivery time. Anyway I got up early and arrived at my father-in-laws by 6:15 am. Nothing happened until 7:50 am after the driver called my wife and gave instructions so they could find my father-in-laws residence. They wre suppose to call me. I gave written instructions to the store manager on Wednesday along with my phone number for them to call. They never received that information from the Store Manager. Anyway, after the chair was delivered I thanked the delivery men and waited unt 10:am when the Bob Mill's Store would open. At a little after 10 I went in and asked to speak to the store manager. After a few minutes he came and listened. I thanked him for the new chair and complained about having 6:30 am as a potential delivery time. He said they had no control over the delivery people because they were contracted. I said that is pretty poor business if you have no control over the people who work for you. After that he bragged about going out of his way to get ""a brand new chair"" . He said the repair part would take 2 weeks so he located the chair to help me. I said that it seemed that ""a medical lift chair should have a priority because people who need them buy them. I said they are not a normal piece of home decor"". He acted like he was a hero for what he did. I told him he wasn't - that he was only doing his job. Anyway I think we were
treated poorly and that Bob Mills should rethink how to prioritize medical lift chair repairs if he is going to sell them. I also told the Manager that I would never buy anything else there and that I would discourage others from doing the same. After almost a week my father-in-law got back the use of his lift chair's back working properly. He was happy about that.
My wife used a credit card to purchase the chair.