I purchased a leather sofa-sleeper couch from Bob's Furniture and bought the 5 year ""Goof Proof"" protection plan. The salesperson told me this would cover any accident with my kids no questions asked.
My 2year old caught a toy on a portion of the leather and tore a 2x2 inch chunk off-- you can see the hole a mile away. I am within warranty and filed a claim. After an unusual and mysterious ""send us a photo phonecall"" I quickly realized that ""Goof Proof"" is an utter scam. I got an email back with from an address that does not accept replies rejecting my claim.
When I found a number and finally reached a person, I was told that the policy covers ""a puncture, cut, tear, or rip in leather from a single incident"", but they concluded from my photo that not enough ""layers"" were torn through and therefore the claim is rejected.
SCAM. As a consumer I am utterly disgusted with this. Bob's should be ashamed for selling these policies.
Bob's Furniture Reviews
I purchased a leather sofa-sleeper couch from Bob's Furniture and bought the 5 year ""Goof Proof"" protection plan. The salesperson told me this would cover any accident with my kids no questions asked.
My 2year old caught a toy on a portion of the leather and tore a 2x2 inch chunk off-- you can see the hole a mile away. I am within warranty and filed a claim. After an unusual and mysterious ""send us a photo phonecall"" I quickly realized that ""Goof Proof"" is an utter scam. I got an email back with from an address that does not accept replies rejecting my claim.
When I found a number and finally reached a person, I was told that the policy covers ""a puncture, cut, tear, or rip in leather from a single incident"", but they concluded from my photo that not enough ""layers"" were torn through and therefore the claim is rejected.
SCAM. As a consumer I am utterly disgusted with this. Bob's should be ashamed for selling these policies.