I am putting this in here so that whoever is searching or planning to buy something from Bobs furniture store and also buying the so called Goof Proof (provided by Guardian) - then please think twice.
I bought the goof proof policy on my sofa last year as this provides 5 year repair/ripped sofa repair. My sofa had somme ink stains and also the foam from the arms was getting out of shape and sagging. I can pretty much touch the wood beneath the leather. So when I called them to have the stains removed / sofa repaired - the company stated 100 conditions - this is not covered that is not covered whereas when you go to Bob store the guys give false advertisement. It sounds like EVERYTHING is covered. It is a total rip-off. These guys should be investigated for their shady practices. After talking to Guardian I called up their in-house customer service deptt and the response I got was "Sorry" if Guardian refused then we cannot do anything. The sofa getting our of shape and foam getting pushed down is a product issue. They will not even acknowledge or even stand behind their product.
I am never going to buy anything from their store. It is all a sham. So whever is reading this - please do not fall in their trap. Don't be penny wise and pound foolish like me.
Buying "Goof Proof" is equivalent to "Proof - you have been goofed/Fooled" and you paid for it.
I bought my daughter a bedroom set from bobs in upper manhattan in ny. within 6 to 8weeks it started to fall apart first a knob on the chest came right off with the screw still attached to it uprooting through the front. the other knobs never stay tightened.The mirror on the full dresser had screvis sitting in warped holes. it was left supported by the mall. the The bed frame of the full size bed is cracked at the top left side where the frame joins the footboard. The decrative crystal post at the top left end of the footboard came off easily cracking the comer off with it.
As if that werent enough the metal frame at the top of the lamp shade just came apart when my wife tried to straighten it.Upon examination We found that the metal spokes of the shade frame are held by glue. We call bobs and they sent a tech to check the furniture. upon his inspection he calls his office and tells them it was not fixable stating "manufacture defect" for each thing found wrong. and not only that he also said that all of the tracks on the full dresser were bent due to being not properly placed and needed to be fixed. At this point he leaves and we stay talking to customer service on the phone.They wanted to send a repair crew which we refused on the spot. Then they offer to replace the bedroom set which i no longer want. Why on earth would we want the same thing if its made of the same material the same way? And so it stands they will only give us a store credit which rel'nains in place even if i exchange for something of lesser value. meaning that if i agreed to exchange the set and the new one was any amount cheaper im still held prisoner to pay the original full amount. what i owe never decreases it remains as an obligatory "credit"that does not decrease or expire. No matter what i do im screwed.they take my money in full.
We tried to return the set and get a refund but these are grounds on which they refused to do so. Even though the contract is for a year they told us i only had within 30 days to return it all for a refund. (verbatim) the fumtiure was in my possession less than two months. (six weeks to be exact). for them to "legally" have the power to hold us hostage to pay for something that that we return and no longer possess should be called what it is. a crime. this "legal" strong arm tactic can not and would not be upheld by any fair standard. But then again as the saying goes "The law is an a**." Even so.this ability for companies like bobs furniture or any business to be able to get away with this must be taken away from them.
A slick salesman talked me into purchasing the so called goof proof insurance which is supposed to protect my furniture for 5 years. Less than 2 years after purchase, the thing is falling apart at the seams. Every time we called to repair a rip in the leather we'd get a "sorry that's not covered" or "sorry that's excessive damage and not covered". 5 calls for several accidental tears/rips and nothing seems to be covered. They swindled me out of about 600 bucks (on top of a few grand on furniture that started falling apart a little over a year).
If you are considering buying furniture from them don't bother with goof proof. Trust me, you will be better off burning that cash because it is close to impossible to find yourself in a position to get any use out of it. BTW don't bother going to bobs with your goof proof concerns because they will not help. Their responsibility for goof proof ends as soon as they swindle you out of the cash for it. 2 hours trying to get this resolved at the store ended with the manager just dialing the 800 number and handing the phone over to me when they answered. That's all they claim they can do. Buyer beware.
Bob's Discount Furniture Reviews
I am putting this in here so that whoever is searching or planning to buy something from Bobs furniture store and also buying the so called Goof Proof (provided by Guardian) - then please think twice.
I bought the goof proof policy on my sofa last year as this provides 5 year repair/ripped sofa repair. My sofa had somme ink stains and also the foam from the arms was getting out of shape and sagging. I can pretty much touch the wood beneath the leather. So when I called them to have the stains removed / sofa repaired - the company stated 100 conditions - this is not covered that is not covered whereas when you go to Bob store the guys give false advertisement. It sounds like EVERYTHING is covered. It is a total rip-off. These guys should be investigated for their shady practices. After talking to Guardian I called up their in-house customer service deptt and the response I got was "Sorry" if Guardian refused then we cannot do anything. The sofa getting our of shape and foam getting pushed down is a product issue. They will not even acknowledge or even stand behind their product.
I am never going to buy anything from their store. It is all a sham. So whever is reading this - please do not fall in their trap. Don't be penny wise and pound foolish like me.
Buying "Goof Proof" is equivalent to "Proof - you have been goofed/Fooled" and you paid for it.
We bought a sectional couch from Bobs Furniture store 3 years ago, At the time we bought the furniture, for about $1500.00
we purchased a "goof proof" warranty for $149 as well which was supposed to cover stains, rips, tears etc. Recently noticed
several tears mostly on the seams of two of the seats but two are tears in the leather, we have not made any previous
claims.
Today I called to report a claim, the warrany was for 5 years, I gave the information to a company called Guardian that
that handles the goof proof warranties, I was told that this claim wound not be covered because the tears were on the seam.
Two of the tears were not on the seam but they still said it was not covered.
I am writing this report mostly to discourage people from taking this goof proof warrany because I feel like I just threw
our money away and I hope others will not make the same mistake
I bought my daughter a bedroom set from bobs in upper manhattan in ny. within 6 to 8weeks it started to fall apart first a knob on the chest came right off with the screw still attached to it uprooting through the front. the other knobs never stay tightened.The mirror on the full dresser had screvis sitting in warped holes. it was left supported by the mall. the The bed frame of the full size bed is cracked at the top left side where the frame joins the footboard. The decrative crystal post at the top left end of the footboard came off easily cracking the comer off with it.
As if that werent enough the metal frame at the top of the lamp shade just came apart when my wife tried to straighten it.Upon examination We found that the metal spokes of the shade frame are held by glue. We call bobs and they sent a tech to check the furniture. upon his inspection he calls his office and tells them it was not fixable stating "manufacture defect" for each thing found wrong. and not only that he also said that all of the tracks on the full dresser were bent due to being not properly placed and needed to be fixed. At this point he leaves and we stay talking to customer service on the phone.They wanted to send a repair crew which we refused on the spot. Then they offer to replace the bedroom set which i no longer want. Why on earth would we want the same thing if its made of the same material the same way? And so it stands they will only give us a store credit which rel'nains in place even if i exchange for something of lesser value. meaning that if i agreed to exchange the set and the new one was any amount cheaper im still held prisoner to pay the original full amount. what i owe never decreases it remains as an obligatory "credit"that does not decrease or expire. No matter what i do im screwed.they take my money in full.
We tried to return the set and get a refund but these are grounds on which they refused to do so. Even though the contract is for a year they told us i only had within 30 days to return it all for a refund. (verbatim) the fumtiure was in my possession less than two months. (six weeks to be exact). for them to "legally" have the power to hold us hostage to pay for something that that we return and no longer possess should be called what it is. a crime. this "legal" strong arm tactic can not and would not be upheld by any fair standard. But then again as the saying goes "The law is an a**." Even so.this ability for companies like bobs furniture or any business to be able to get away with this must be taken away from them.
A slick salesman talked me into purchasing the so called goof proof insurance which is supposed to protect my furniture for 5 years. Less than 2 years after purchase, the thing is falling apart at the seams. Every time we called to repair a rip in the leather we'd get a "sorry that's not covered" or "sorry that's excessive damage and not covered". 5 calls for several accidental tears/rips and nothing seems to be covered. They swindled me out of about 600 bucks (on top of a few grand on furniture that started falling apart a little over a year).
If you are considering buying furniture from them don't bother with goof proof. Trust me, you will be better off burning that cash because it is close to impossible to find yourself in a position to get any use out of it. BTW don't bother going to bobs with your goof proof concerns because they will not help. Their responsibility for goof proof ends as soon as they swindle you out of the cash for it. 2 hours trying to get this resolved at the store ended with the manager just dialing the 800 number and handing the phone over to me when they answered. That's all they claim they can do. Buyer beware.