Apparently, I had misspelled your last name hence why the e-mail I sent to multiple people both in Morristown and the BMW Corporate office in Woodcliff Lakesand/or Westwood NJ. I have had it with you people and now have consulted with my family lawyer as well as lawyers provided to it's union members like myself. I REFUSE to keep this pile of junk you sold me on my property hardly being able to use a do called certified car I bought from Mark Bonnano and Max across the street. After an hour drive on a highway I now notice an oil burning odor inside the car. Since you and your team FAIL to honor my warranty, TROUBLESHOOT and fix these "additional" problems, give me my 2nd ignition KEY I still never received, as well as, the flimsy tool set that I also discovered I never got with the car coincidently after my son needed it when they came to tow his BMW for service, apparently there is item among that tool set that is needed when winching and flatbedding a BMW.
So, the list goes on and on eith this car. The whining noise which a service advisor "Chris" that incidently worked both for you and Art at BMW in Roxbury that just so happens to come to my house with the GC that will be remodeling our bathroom. He said who owns the black beamer because I worked there for 13 yrs. Small world. I told him I am probably going to wind up in a legal battle with them and when I'm done it's gonna cost them more than the $27000 it cost me for this problematic car which again corporate called me and the girl was adamant about them wanting and preferring to buy the car back, yet no action was ever taken all this time since they repeatedly told me rather than trying to fix the nain issue at the time we'd rather buy the vehicle back. I never heard fron Rebecca nor the other girl from corporate, Tina I believe, after that conversation back in April or even May? about how to proceed with returning the vehicle!! Now you will have a fight on your hands I assure you. I will also add additional charges to any civil suit I bring forth if you do not take this car and FIX EVERY issue on it immediately. My trans is even shifting late and appears to be slipping intermittently now too. Maybe the reason for the burning smell after the car has been running. No more games with you people, I have a freakin active warranty let alone the CPO EXTENDED WARRANTY and you will not let me bring the car in for service and troubleshooting the new issues now too. I would KEEP tge car if you did your job and honor the warranty and customer complaints as you should. I am done. If this car is NOT picked up by the end of the week, I am willing to part with a retainer for the attorney I go with and don't worry get every cent I lay out for this car. I have every email that proves I notified you repeatedly and my wife as a witness to the calls from corporate. In addition to my son's BMW mechanic that will testify that the initial issue with the whining noise is far from normal and goes away when he removes the serpentine belt, let alone the new issues I have and you FAIL to address them. I won't let up until you either repair these defects and give me my 2nd key I never got from the salesman Mark Bonnano as well as a tool set that is "suppose" to come with EVERY BMW.
I have a safety issue with my 2009 328i BMW. It is the same issue, that has been complained about to BMW by numerous individuals, the dealership also stated they knew of how BMW Corporate knew of this issue in other series and years, however the dealership stated they would do zero about it. (meaning corporate)
I wrote the BBB and conveyed to them my issue, taillight issue that costs with parts and labor roughly 700.00. If you google 2009 328i BMW taillight issues, you come up with many...i.e.
bimmerfest.com/forums/showthread.php?t=651979
and
e90post.com/forums/showthread.php?t=769428
With everyone speaking of how BMW knows this, yet still thinks it's OK to make cars that have this faulty device that costs a small fortune after warranty. They have recalled some, just not my series... ex: (from NBC news)
When I spoke to this Liz Mulvey she stated that she required my VIN. I already knew it didn't fall under warranty because the dealership told me so utilizing my VIN, but I understood she needed to check herself. However, she was of no help at all, because she was telling me things I already knew. I told her I wasn't paying what the BMW dealership wanted, and she said well there's nothing she could do. Really? Then why is she calling me? Because she felt obligated to "look good" with the BBB? She stated that because my car didn't fall under warranty, and because I didn't own a series/year that was being recalled, there was nothing she could do. She was very ignorant in my opinion, and snotty. She tells the BBB that I hung up on her, which I did when she stated she couldn't do anything. I then see she writes them after I stated a lawyer would be involved and said that I didn't desire to work with her. Which is funny, because she stated very clearly that because I wasn't under warranty I would have to pay the dealership what they were owed? So, I said well that is weird since you all know of the problem in the 5 series. She says rudely, "you don't own a 5 do you?"
So she just made herself look good but she was and is of no help. Evidently you have to get a lawyer to show them that this is an issue is so many of their models and then they seemingly might want to talk. She knew in my BBB complaint that I would have my dad's friend file suit, and she still lies and pretends like she was willing to fix this issue. If she was, she would have told me to take it to the BMW dealer and she would have BMW pick up the costs, but those words were never spoken, and she knows it. Buyer beware. They evidently hire in my opinion people who lie and think that's okay.
We would like to submit a report on our 2011 BMW X5d (diesel) what was involved in a minor vehicle accident in Dec 2012 due to a sudden loss of power steering at a low speed, just months before BMW issued a recall for the identical problem.
The vehicle still to this day has a problem with the power steering or X-drive (all-wheel drive) systems and unusual premature tire wear with chunks of rubber coming off the tires.
The problem was first identified to Fields BMW in Jun of 2012 and continually worked on by BMW of North America, and at Fields and BMW of Melbourne until Feb 2013.
We do have a recording of a BMW of North America Master Technician admitting to the problem that BMW refuses to correct. We have documentation of the problems being reported, the failure of BMW to correct the issue as well as a letter from BMW of North America stating it is safe to drive. BMW's own attourney, Bruce Bennett of Hinshaw & Culbertson, LLP went on record stating "the vehicle is unsafe and that I am irresponsibe for allowing my wife to drive the vehicle".
In fact Fields BMW as well as Melbourne BMW refuse to even perform routine work on our vehicle even though it's advertised as "no maintenance for 4years/50,000 miles". This is at any dealership we have gone to due to a note in the database from BMW of North America.
Also, vehicle service history has been fraudulently erased from their database when going to another dealer with the exception of oil changes and the note from BMW of North America. Other than that, there is no longer a vehicle history, although I do have original and copies of all invoices, complaints and repair orders. Please let me know if you are interested in more information to support these claims report these claims.
Since everyone who drives the vehicle claims "unofficially" that it is unsafe, I have beein unable to get the issue corrected and allow my wife to have a safe vehicle to drive. We purchased the vehicle brand new, and for a $60,000 car it is unbelievable that a BMW dealership would not resolve our complaint.
BMW's attourney insisted that the accident was caused by iterattic driving even though witnesses and the police investigation and reports substantiated my claims of a loss of power steering.
I have no alternative transportation for my wife and with the expense of this vehicle no choice but to allow her to continue driving it until this is resolved, if ever. The vehicle is worthless due to the steering issue so doing an ordinary trade-in is not an option.
BMW has known since before they sold the vehicle to us that they are having complaints of loss of power steering, they did not notify us ever of these issues affecting the X5 diesels and we had to find out through our insurance company.
i have no options at this time, I am stuck in a lemon, the dealer refuses to help and I have to continue making payments on a vehicle that is not roadworthy. My fear is that someone will be injured or killed due to BMW's neglect to help us with this issue. Additionally, many others are in a similar situation and are being told their vehicles are safe to drive, when in fact they are not.
A year ago I decided to take the plunge and lease my first BMW. Although my last car was a G37, i considered this my first "luxury" vehicle.
I knew exactly what options/features I wanted on my BMW before i even walked in. It had to have Bluetooth, the key that remains in your pocket at all times and the garage opener built into the rearview mirror.
The dealer told me bluetooth was standard so I was good there. For the other 2 options I took the Premium package which costs artound 3 grand.
The problems started on day 1.
Airbag warning light was on. Needed to have some kind of wiring harness repaired.
I-drive randomly rebooted. This was fixed with a full reset.
Door latch was stuck in the open position again this was repaired
Here are the items that could not be repaired.
Bluetooth - I was told my car had bluetooth with voice dialing. It turns out it doesn't. It has the button for it on the stearing wheel but it's inactive. This is the first time I've ever had the button for an option I never had. Usually I'll just see the blank spot whrre the button is supposed to be. Different reps and techs went as far as telling me I was doing something wrong or that it was my phone. Finally one rep knew that I just didn't have voice dialing. Sounds pretty stupid that a safety feature such as bluetooth would require that i take my eyes off the road if I needed to make a call.
Comfort Key - This was the most important to me. My G37 had it and I loved it. I started noticing it wouldn't work all the time and I had to pull the key out of my pocket. I then realized it wouldn't work when in the same pocket as my iPhone. This was never an issue with my infiniti or even a Mazda 3 that i rented a while back. you're telling me that Mazda got it to work right on a car that costs half as mine does? BMW's response. "If it works part of the time then it works."
Auto Start stop - This features shuts the car off at a red light to save gas. The problem is that the feature is so violent that you feel like you're going to hit the car in front of you. BMW knows how bad it is that they now offer to have this feature adjusted so it is not turned on when the vehicle starts free of charge. The problem here is the car was sold with a certain MPG rating. IF you have to have the engine's most advanced feature shut off for safety concerns then it kind of negates the whole eco thing.
USB charger triggers seatbelt chime - The newest issue I'm having with the car. If you I place my iPad on the passenger seat it's ok. If It's plugged into the charger while on the seat the seat belt fasten chime starts going off as if there's a human being in the chair. BMW's response? I should try a BMW charger as opposed to my apple charger used by almost one thrird of the world. BTW their charger is $100 and no guaratee it will solve the issue.
To top it all off I tweeted something about my issues and a BMW rep called me. He contacted the dealership which told all these things are normal except for the issue with the key and that I had never brought it in for that.
I have the paperwork here in my posession showing that i did and they couldn't fix it.
BMW of North America, LLC Reviews
Apparently, I had misspelled your last name hence why the e-mail I sent to multiple people both in Morristown and the BMW Corporate office in Woodcliff Lakesand/or Westwood NJ. I have had it with you people and now have consulted with my family lawyer as well as lawyers provided to it's union members like myself. I REFUSE to keep this pile of junk you sold me on my property hardly being able to use a do called certified car I bought from Mark Bonnano and Max across the street. After an hour drive on a highway I now notice an oil burning odor inside the car. Since you and your team FAIL to honor my warranty, TROUBLESHOOT and fix these "additional" problems, give me my 2nd ignition KEY I still never received, as well as, the flimsy tool set that I also discovered I never got with the car coincidently after my son needed it when they came to tow his BMW for service, apparently there is item among that tool set that is needed when winching and flatbedding a BMW.
So, the list goes on and on eith this car. The whining noise which a service advisor "Chris" that incidently worked both for you and Art at BMW in Roxbury that just so happens to come to my house with the GC that will be remodeling our bathroom. He said who owns the black beamer because I worked there for 13 yrs. Small world. I told him I am probably going to wind up in a legal battle with them and when I'm done it's gonna cost them more than the $27000 it cost me for this problematic car which again corporate called me and the girl was adamant about them wanting and preferring to buy the car back, yet no action was ever taken all this time since they repeatedly told me rather than trying to fix the nain issue at the time we'd rather buy the vehicle back. I never heard fron Rebecca nor the other girl from corporate, Tina I believe, after that conversation back in April or even May? about how to proceed with returning the vehicle!! Now you will have a fight on your hands I assure you. I will also add additional charges to any civil suit I bring forth if you do not take this car and FIX EVERY issue on it immediately. My trans is even shifting late and appears to be slipping intermittently now too. Maybe the reason for the burning smell after the car has been running. No more games with you people, I have a freakin active warranty let alone the CPO EXTENDED WARRANTY and you will not let me bring the car in for service and troubleshooting the new issues now too. I would KEEP tge car if you did your job and honor the warranty and customer complaints as you should. I am done. If this car is NOT picked up by the end of the week, I am willing to part with a retainer for the attorney I go with and don't worry get every cent I lay out for this car. I have every email that proves I notified you repeatedly and my wife as a witness to the calls from corporate. In addition to my son's BMW mechanic that will testify that the initial issue with the whining noise is far from normal and goes away when he removes the serpentine belt, let alone the new issues I have and you FAIL to address them. I won't let up until you either repair these defects and give me my 2nd key I never got from the salesman Mark Bonnano as well as a tool set that is "suppose" to come with EVERY BMW.
I have a safety issue with my 2009 328i BMW. It is the same issue, that has been complained about to BMW by numerous individuals, the dealership also stated they knew of how BMW Corporate knew of this issue in other series and years, however the dealership stated they would do zero about it. (meaning corporate)
I wrote the BBB and conveyed to them my issue, taillight issue that costs with parts and labor roughly 700.00. If you google 2009 328i BMW taillight issues, you come up with many...i.e.
bimmerfest.com/forums/showthread.php?t=651979
and
e90post.com/forums/showthread.php?t=769428
With everyone speaking of how BMW knows this, yet still thinks it's OK to make cars that have this faulty device that costs a small fortune after warranty. They have recalled some, just not my series... ex: (from NBC news)
nbcnews.com/business/autos/bmw-recalls-134-000-luxury-sedans-over-tail-light-problem-f4B11215107
When I spoke to this Liz Mulvey she stated that she required my VIN. I already knew it didn't fall under warranty because the dealership told me so utilizing my VIN, but I understood she needed to check herself. However, she was of no help at all, because she was telling me things I already knew. I told her I wasn't paying what the BMW dealership wanted, and she said well there's nothing she could do. Really? Then why is she calling me? Because she felt obligated to "look good" with the BBB? She stated that because my car didn't fall under warranty, and because I didn't own a series/year that was being recalled, there was nothing she could do. She was very ignorant in my opinion, and snotty. She tells the BBB that I hung up on her, which I did when she stated she couldn't do anything. I then see she writes them after I stated a lawyer would be involved and said that I didn't desire to work with her. Which is funny, because she stated very clearly that because I wasn't under warranty I would have to pay the dealership what they were owed? So, I said well that is weird since you all know of the problem in the 5 series. She says rudely, "you don't own a 5 do you?"
So she just made herself look good but she was and is of no help. Evidently you have to get a lawyer to show them that this is an issue is so many of their models and then they seemingly might want to talk. She knew in my BBB complaint that I would have my dad's friend file suit, and she still lies and pretends like she was willing to fix this issue. If she was, she would have told me to take it to the BMW dealer and she would have BMW pick up the costs, but those words were never spoken, and she knows it. Buyer beware. They evidently hire in my opinion people who lie and think that's okay.
We would like to submit a report on our 2011 BMW X5d (diesel) what was involved in a minor vehicle accident in Dec 2012 due to a sudden loss of power steering at a low speed, just months before BMW issued a recall for the identical problem.
The vehicle still to this day has a problem with the power steering or X-drive (all-wheel drive) systems and unusual premature tire wear with chunks of rubber coming off the tires.
The problem was first identified to Fields BMW in Jun of 2012 and continually worked on by BMW of North America, and at Fields and BMW of Melbourne until Feb 2013.
We do have a recording of a BMW of North America Master Technician admitting to the problem that BMW refuses to correct. We have documentation of the problems being reported, the failure of BMW to correct the issue as well as a letter from BMW of North America stating it is safe to drive. BMW's own attourney, Bruce Bennett of Hinshaw & Culbertson, LLP went on record stating "the vehicle is unsafe and that I am irresponsibe for allowing my wife to drive the vehicle".
In fact Fields BMW as well as Melbourne BMW refuse to even perform routine work on our vehicle even though it's advertised as "no maintenance for 4years/50,000 miles". This is at any dealership we have gone to due to a note in the database from BMW of North America.
Also, vehicle service history has been fraudulently erased from their database when going to another dealer with the exception of oil changes and the note from BMW of North America. Other than that, there is no longer a vehicle history, although I do have original and copies of all invoices, complaints and repair orders. Please let me know if you are interested in more information to support these claims report these claims.
Since everyone who drives the vehicle claims "unofficially" that it is unsafe, I have beein unable to get the issue corrected and allow my wife to have a safe vehicle to drive. We purchased the vehicle brand new, and for a $60,000 car it is unbelievable that a BMW dealership would not resolve our complaint.
BMW's attourney insisted that the accident was caused by iterattic driving even though witnesses and the police investigation and reports substantiated my claims of a loss of power steering.
I have no alternative transportation for my wife and with the expense of this vehicle no choice but to allow her to continue driving it until this is resolved, if ever. The vehicle is worthless due to the steering issue so doing an ordinary trade-in is not an option.
BMW has known since before they sold the vehicle to us that they are having complaints of loss of power steering, they did not notify us ever of these issues affecting the X5 diesels and we had to find out through our insurance company.
i have no options at this time, I am stuck in a lemon, the dealer refuses to help and I have to continue making payments on a vehicle that is not roadworthy. My fear is that someone will be injured or killed due to BMW's neglect to help us with this issue. Additionally, many others are in a similar situation and are being told their vehicles are safe to drive, when in fact they are not.
A year ago I decided to take the plunge and lease my first BMW. Although my last car was a G37, i considered this my first "luxury" vehicle.
I knew exactly what options/features I wanted on my BMW before i even walked in. It had to have Bluetooth, the key that remains in your pocket at all times and the garage opener built into the rearview mirror.
The dealer told me bluetooth was standard so I was good there. For the other 2 options I took the Premium package which costs artound 3 grand.
The problems started on day 1.
Airbag warning light was on. Needed to have some kind of wiring harness repaired.
I-drive randomly rebooted. This was fixed with a full reset.
Door latch was stuck in the open position again this was repaired
Here are the items that could not be repaired.
Bluetooth - I was told my car had bluetooth with voice dialing. It turns out it doesn't. It has the button for it on the stearing wheel but it's inactive. This is the first time I've ever had the button for an option I never had. Usually I'll just see the blank spot whrre the button is supposed to be. Different reps and techs went as far as telling me I was doing something wrong or that it was my phone. Finally one rep knew that I just didn't have voice dialing. Sounds pretty stupid that a safety feature such as bluetooth would require that i take my eyes off the road if I needed to make a call.
Comfort Key - This was the most important to me. My G37 had it and I loved it. I started noticing it wouldn't work all the time and I had to pull the key out of my pocket. I then realized it wouldn't work when in the same pocket as my iPhone. This was never an issue with my infiniti or even a Mazda 3 that i rented a while back. you're telling me that Mazda got it to work right on a car that costs half as mine does? BMW's response. "If it works part of the time then it works."
Auto Start stop - This features shuts the car off at a red light to save gas. The problem is that the feature is so violent that you feel like you're going to hit the car in front of you. BMW knows how bad it is that they now offer to have this feature adjusted so it is not turned on when the vehicle starts free of charge. The problem here is the car was sold with a certain MPG rating. IF you have to have the engine's most advanced feature shut off for safety concerns then it kind of negates the whole eco thing.
USB charger triggers seatbelt chime - The newest issue I'm having with the car. If you I place my iPad on the passenger seat it's ok. If It's plugged into the charger while on the seat the seat belt fasten chime starts going off as if there's a human being in the chair. BMW's response? I should try a BMW charger as opposed to my apple charger used by almost one thrird of the world. BTW their charger is $100 and no guaratee it will solve the issue.
To top it all off I tweeted something about my issues and a BMW rep called me. He contacted the dealership which told all these things are normal except for the issue with the key and that I had never brought it in for that.
I have the paperwork here in my posession showing that i did and they couldn't fix it.