When I went to the Bloomindale's dept store for my coat shopping, the sales person named Janellie Florindo tricked me to purchase a coat by offering special promotion which later found out a lie. She presented that my coat is on special sale so I would get $50 bloomingdale's gift card per every $250 I spent. Also if I donated $15 for Pink donation, I also would get $100 additional gift card. So I purchased a coat for $1,295 expecting I would get $250 gift and addition $100 with my $15 pink donation.
However I have never received $250 gift card nor $100 additional gift card. So I called the customer service on the bill and found out there was no such promotion at that time and they would not honor what the salesperson said even though I have written proof of the sales person's own handwriting promising all these gidt cards and also a witness.
When I called the store manager, the assitant was offering $25 gift card for my inconvenience. They do not want to be responsible of what their employee promised to customers. I think these kind of sales tricks has been enclouraged within the Bloomingdale's and trying to brush off complaints as business usual.
I really expect Bloomingdale's should stop this kind of sales practice and compensate customers the way originally salesperson promised.
When I went to Bloomingdale's Bridgewater store for a coat shopping, the salesperson Janellie Florindo told me that I would get $50 Bloomingdale's gift card per every $250 I spend and also if I donated $15 toward pink donation due to their special promotion on that day, I would also get an addtional $100 gift card with my $1,295 Montcler coat purchase.
I would expect total of $350 gift card based on the sales person's promise. She even written down on the paper by explaining how great this promotion is and I have a witness with me.
However I have never received these gift cards so I called the customer service on my bill but they told me that there were no such promotion with my purchase and asked me talk the store manager.
When I called the store manager expecting the right amount of gift cards, I could only speak to the assistant and he was offering $25 gift card for my inconvenience as if they handle this kind of complaint too many times. I was so suprised that this kind of complaint of false promise by the salesperson handled so lightly as another day of business as usual by the reputable dept store's.
I believe Bloomingdale's should be responsible for their salesperson's false presentation and promise and must stop this kind of sale tactics completely.
Bloomingdale's Reviews
When I went to the Bloomindale's dept store for my coat shopping, the sales person named Janellie Florindo tricked me to purchase a coat by offering special promotion which later found out a lie. She presented that my coat is on special sale so I would get $50 bloomingdale's gift card per every $250 I spent. Also if I donated $15 for Pink donation, I also would get $100 additional gift card. So I purchased a coat for $1,295 expecting I would get $250 gift and addition $100 with my $15 pink donation.
However I have never received $250 gift card nor $100 additional gift card. So I called the customer service on the bill and found out there was no such promotion at that time and they would not honor what the salesperson said even though I have written proof of the sales person's own handwriting promising all these gidt cards and also a witness.
When I called the store manager, the assitant was offering $25 gift card for my inconvenience. They do not want to be responsible of what their employee promised to customers. I think these kind of sales tricks has been enclouraged within the Bloomingdale's and trying to brush off complaints as business usual.
I really expect Bloomingdale's should stop this kind of sales practice and compensate customers the way originally salesperson promised.
When I went to Bloomingdale's Bridgewater store for a coat shopping, the salesperson Janellie Florindo told me that I would get $50 Bloomingdale's gift card per every $250 I spend and also if I donated $15 toward pink donation due to their special promotion on that day, I would also get an addtional $100 gift card with my $1,295 Montcler coat purchase.
I would expect total of $350 gift card based on the sales person's promise. She even written down on the paper by explaining how great this promotion is and I have a witness with me.
However I have never received these gift cards so I called the customer service on my bill but they told me that there were no such promotion with my purchase and asked me talk the store manager.
When I called the store manager expecting the right amount of gift cards, I could only speak to the assistant and he was offering $25 gift card for my inconvenience as if they handle this kind of complaint too many times. I was so suprised that this kind of complaint of false promise by the salesperson handled so lightly as another day of business as usual by the reputable dept store's.
I believe Bloomingdale's should be responsible for their salesperson's false presentation and promise and must stop this kind of sale tactics completely.