Letter below was submitted to blinds.com via internet "contact us" on 7/4/14.
We ordered a 144” x 72” custom blind from blinds.com on 5/27/14. We received it on 6/26/14. A month to receive an order might seem excessive to some, however we certainly understand the time it may take to make and ship a custom blind.
Upon receiving the blind on 6/26/14, we opened the package completely and there was NO HARDWARE INCLUDED.
We immediately called blinds.com and were told by customer service, “YOU have to contact the manufacturer, Coolaroo.”
In essence, the mistake YOUR company made in packaging YOUR PRODUCT became OUR problem.
We called Coolaroo and were told the hardware would ship, NOT OVERNIGHT OR EVEN UPS 3-DAY, but that we would have it “in about a week”. Again YOUR mistake became OUR problem. It mattered not that we ordered the blind in May to have it INSTALLED BY JULY 4TH.
To date, July 4, 2014, WE HAVE NOT RECEIVED THE HARDWARE.
I’m certain you can understand our disappointment with the service provided by blinds.com. Having not yet received the hardware, AGAIN, YOUR mistake is OUR problem.
I'm certain you can also understand why we fully expect to have issues with the installation and our trepidation at possibly being required to contact your “customer service” department again. Ugh.
I have no idea how much you care about this type of feedback. Rest assured this comment will go on Facebook and other internet comment sites, i.e., ripoff.com, etc. in the hopes it may assist potential clients with their purchasing decisions.
Blinds.com Reviews
Letter below was submitted to blinds.com via internet "contact us" on 7/4/14.
We ordered a 144” x 72” custom blind from blinds.com on 5/27/14. We received it on 6/26/14. A month to receive an order might seem excessive to some, however we certainly understand the time it may take to make and ship a custom blind.
Upon receiving the blind on 6/26/14, we opened the package completely and there was NO HARDWARE INCLUDED.
We immediately called blinds.com and were told by customer service, “YOU have to contact the manufacturer, Coolaroo.”
In essence, the mistake YOUR company made in packaging YOUR PRODUCT became OUR problem.
We called Coolaroo and were told the hardware would ship, NOT OVERNIGHT OR EVEN UPS 3-DAY, but that we would have it “in about a week”. Again YOUR mistake became OUR problem. It mattered not that we ordered the blind in May to have it INSTALLED BY JULY 4TH.
To date, July 4, 2014, WE HAVE NOT RECEIVED THE HARDWARE.
I’m certain you can understand our disappointment with the service provided by blinds.com. Having not yet received the hardware, AGAIN, YOUR mistake is OUR problem.
I'm certain you can also understand why we fully expect to have issues with the installation and our trepidation at possibly being required to contact your “customer service” department again. Ugh.
I have no idea how much you care about this type of feedback. Rest assured this comment will go on Facebook and other internet comment sites, i.e., ripoff.com, etc. in the hopes it may assist potential clients with their purchasing decisions.