In our opinion Blain's Farm & Fleet with stores located in Wisconcin, Illinois, and Iowa is NOT a customer friendly store that cares about the consumer.
In the April 23, 2015 flyer they advertise cedar mulch. I contacted five area stores and none of the stores had the mulch in stock. I tried ordering online only to receive the response "incorrect SKU". I tried to call the 800 number to order and the first service rep did not speak clear english, did not understand the SKU number, and even asked me to spell the name "mulch". I do not think she even knew what mulch was. I called the store nearest the main office in Janesville and they did have the inventory, but I would have to drive over 50 miles.
When I requested that they transfer it to a local store the salesperson advised me that one of the stores I had already contacted had inventory. I again called that store and after stock was located I asked if I could make the purchase by credit card. I was told I would have to come to the store to make the purchase. Being handicapped this is very difficult and only wanted to make the purchase and have it picked up. F & F policies do not allow this. "WOW" how outdated. After spending almost two hours trying to make a simple purchase and receiving incorrect information I was totally irritated and made a call to the regional manager in the corporate office.
After leaving a message and receiving no response I realized that this is a common problem within F & F. The employees of this company, coroporate employees, managers, sales personnel. phone order clerks, and others just do not care. The company mission of "committment to family, customer service, and quality products" has not been met and is just a sales gimmick. I would suggest that the company exectives take their heads out of the clouds, read online comments by employees and customers and consider changing outdated policies and procedures.
This experience will definately affect our furture purchases from Blain's Farm & Fleet.
Blain's Farm & Fleet Reviews
In our opinion Blain's Farm & Fleet with stores located in Wisconcin, Illinois, and Iowa is NOT a customer friendly store that cares about the consumer.
In the April 23, 2015 flyer they advertise cedar mulch. I contacted five area stores and none of the stores had the mulch in stock. I tried ordering online only to receive the response "incorrect SKU". I tried to call the 800 number to order and the first service rep did not speak clear english, did not understand the SKU number, and even asked me to spell the name "mulch". I do not think she even knew what mulch was. I called the store nearest the main office in Janesville and they did have the inventory, but I would have to drive over 50 miles.
When I requested that they transfer it to a local store the salesperson advised me that one of the stores I had already contacted had inventory. I again called that store and after stock was located I asked if I could make the purchase by credit card. I was told I would have to come to the store to make the purchase. Being handicapped this is very difficult and only wanted to make the purchase and have it picked up. F & F policies do not allow this. "WOW" how outdated. After spending almost two hours trying to make a simple purchase and receiving incorrect information I was totally irritated and made a call to the regional manager in the corporate office.
After leaving a message and receiving no response I realized that this is a common problem within F & F. The employees of this company, coroporate employees, managers, sales personnel. phone order clerks, and others just do not care. The company mission of "committment to family, customer service, and quality products" has not been met and is just a sales gimmick. I would suggest that the company exectives take their heads out of the clouds, read online comments by employees and customers and consider changing outdated policies and procedures.
This experience will definately affect our furture purchases from Blain's Farm & Fleet.