was put on payment plan emploee told me the wrong amount of what I was to pay to keep from being disconnected
called back the next day to see why I had a disconnect notice was told I didn't pay appropriate amount as of the payment plan they refused to listen to audio recording or reinstate my payment plan even though it was their error
next day was disconnected i called to c what total cost to turn back on was they said it could of been kept on if I had paid x amount before that day I informed them I could have and attempted to pay twice that on my previous phone she told me I now needed To pay full balance plus reconect fee and new deposit this now being the second time they have jerked me around about my bill
I go to the store to pay full balence call to get my account # employee keeps going on and on of what I owe rather than giving me info I asked for I tell her finally if she'll just give me the # I'm at the store ready to pay it she then gives me a new balance due with additional fee then argues the price has not gone up but when rattling off all the charges reads off were and when the new fee was added when I point out that would have been the additional charge I was speaking of she acts exasperated
then informs me it will take 24 hours for payment to clear before she will send someone out to reconnect I know this is incorrect because I've done this with them before and within a few hours payment was cleared and tech had been sent out to reconnect
over 24 hours later I call to see why setvice is still not on the rude combative woman I'm speaking to tells me I had to call back to schedule an appointment for tech to come out what?! All I need to do is pay! And last rep told me after payment cleared someone would be sent. When I ask for an appointment time she says anywhere between 8-5 that's not an appointment then she epeatedly asked is someone will be there to answer door that is not senile or mentally disabled. So almost two days after I pay them someone finally comes out. I am moveing to differant state to get away from this company
lol when I read the other report on this company were "ex-employee" rebutless and calls him a lier ha ha just what I'm talking about
Black Hills Energy Reviews
In a nutshell,
was put on payment plan emploee told me the wrong amount of what I was to pay to keep from being disconnected
called back the next day to see why I had a disconnect notice was told I didn't pay appropriate amount as of the payment plan they refused to listen to audio recording or reinstate my payment plan even though it was their error
next day was disconnected i called to c what total cost to turn back on was they said it could of been kept on if I had paid x amount before that day I informed them I could have and attempted to pay twice that on my previous phone she told me I now needed To pay full balance plus reconect fee and new deposit this now being the second time they have jerked me around about my bill
I go to the store to pay full balence call to get my account # employee keeps going on and on of what I owe rather than giving me info I asked for I tell her finally if she'll just give me the # I'm at the store ready to pay it she then gives me a new balance due with additional fee then argues the price has not gone up but when rattling off all the charges reads off were and when the new fee was added when I point out that would have been the additional charge I was speaking of she acts exasperated
then informs me it will take 24 hours for payment to clear before she will send someone out to reconnect I know this is incorrect because I've done this with them before and within a few hours payment was cleared and tech had been sent out to reconnect
over 24 hours later I call to see why setvice is still not on the rude combative woman I'm speaking to tells me I had to call back to schedule an appointment for tech to come out what?! All I need to do is pay! And last rep told me after payment cleared someone would be sent. When I ask for an appointment time she says anywhere between 8-5 that's not an appointment then she epeatedly asked is someone will be there to answer door that is not senile or mentally disabled. So almost two days after I pay them someone finally comes out. I am moveing to differant state to get away from this company
lol when I read the other report on this company were "ex-employee" rebutless and calls him a lier ha ha just what I'm talking about