I do not receive any paper statements from my bank but usually scan online statements to verify charges. I was checking to see if recent purchases had been deducted when I saw a charge of $24.95 from bigrebel
As I had never heard of the company or to my knowledge done business with them I checked back to last month and sure enough I had missed a previous charge.
I called the 800 # and spoke to a woman who whose obvious boredom wit my call ventured on rudeness. She constantly interrupted as I responded to her questions, sighing like she was talking to an idiot ( I have a BA in Business) and told me to go to their website for info on the charges, she couldn't supply any.
It surprized me that I had to do this but said OK, planning to get info and call back in the hopes I would get someone more co-operative! At this time she advised me I would be receiving a one month refund but wouldn't consider the other month.
These charges were made to my bank debit card and they had my correct name and gmail address
Tis whole phone call was an unpleasant dialogue with a very rude, bored cust. service rep and at no time did she represent the company as being concerned or trying to keep my business
I was downloading music from Google music on my Mothers new tablet and got hijacked by Bigrebel.com. They offered free songs. On my credit card bill I was charged 2.95 then 5 days later they tacked on a 24.95 membership fee.
When I called to dispute it the phone maze informed me that if I was calling to complain about the membership fee not to waste my time because I had agreed to it in the terms of service.
Does anyone actually read the 20 pages of legalese in which a secret fee agreement might exist if you are led to believe that you are getting something free and your Mom may want to download a movie in the future for the amount of money specified?
Why the subterfuge? Can't they be more upfront in their business practices? Do they have to trick you into joining because they aren't really all that?
Bigrebel.com Reviews
I do not receive any paper statements from my bank but usually scan online statements to verify charges. I was checking to see if recent purchases had been deducted when I saw a charge of $24.95 from bigrebel
As I had never heard of the company or to my knowledge done business with them I checked back to last month and sure enough I had missed a previous charge.
I called the 800 # and spoke to a woman who whose obvious boredom wit my call ventured on rudeness. She constantly interrupted as I responded to her questions, sighing like she was talking to an idiot ( I have a BA in Business) and told me to go to their website for info on the charges, she couldn't supply any.
It surprized me that I had to do this but said OK, planning to get info and call back in the hopes I would get someone more co-operative! At this time she advised me I would be receiving a one month refund but wouldn't consider the other month.
These charges were made to my bank debit card and they had my correct name and gmail address
Tis whole phone call was an unpleasant dialogue with a very rude, bored cust. service rep and at no time did she represent the company as being concerned or trying to keep my business
I was downloading music from Google music on my Mothers new tablet and got hijacked by Bigrebel.com. They offered free songs. On my credit card bill I was charged 2.95 then 5 days later they tacked on a 24.95 membership fee.
When I called to dispute it the phone maze informed me that if I was calling to complain about the membership fee not to waste my time because I had agreed to it in the terms of service.
Does anyone actually read the 20 pages of legalese in which a secret fee agreement might exist if you are led to believe that you are getting something free and your Mom may want to download a movie in the future for the amount of money specified?
Why the subterfuge? Can't they be more upfront in their business practices? Do they have to trick you into joining because they aren't really all that?