If I could give them less than one star, I would! I placed an order (#23759) on Sunday Nov. 30th for a 75" Samsung TV (UN75H6530), for the price of $1,859.00. I received an email promptly notifying me of my order. Then I received an email on Dec. 2 saying I had to call in to verify my order. I called literally 10 times and couldn't get through to anyone. Next day I got another email saying I needed to call to verify. I tried to call in 10 times AGAIN, and still no answer. Wrote them an email back saying no one was answering phones and they needed to call me, but nothing. Received ANOTHER email from them on the 4th saying to call in to verify the order. I called in and finally connected with someone and they said that the TV's were back ordered, and that it would be shipping on Tues Dec. 9th, and that's when my card would be charged. I called in today, Wednesday Dec. 10th, to check in as I hadn't gotten an update, and they told me that apparently I cancelled the order. I told them that I didn't and that they needed to listen to the recorded conversation and they refused to do so. They said, "Why would we cancel your order? You must have done it." Why on earth would I cancel my own order, saving thousands of dollars, and then call back in to see what the status was!?!?! They are a bunch of frauds, liars, and cheats. They said they could put in a new order for a TV but it would cost $400 more than what I had originally ordered it for! This is absolutely absurd. This is one of many reviews I will be posting on many different sites to make sure NO ONE orders from them! STAY AWAY!!!!
When I googled this company and saw their "F" Better Business Bureau rating and a number of reviews that detailed their deceptive sales practices, I still entered an order because I knew I could get my credit card refunded if they did not deliver. Some reviews of the company were positive, but I have to think they were entered by the company itself.
It was Black Friday weekend, and they posted LED TV prices that beat all others by 20-30%. I found a Samsung model that was also offered by Costco for $2299. Bigboxsuperstore.com featured it for $1879. So, I entered an order.
Here is what bigboxsuperstore.com sold me on-line. This is taken from my order listing.
UN65HU8550 Samsung 65" Series 8 LED 4K Ultra HDTV - UN65HU8550 $1,879.00 In stock 1 $1,879.00
Just a couple days later, I got an email from the vendor saying that my order was under review and that I should contact them. When I called, the customer service agent seemed to read a script "Sir, we wanted to make sure you knew that you ordered a commercial version of the product and that it does not have any of the Smart TV/Smart Hub functionality associated with the "residential" model of this same TV. He also said that the one I ordered only comes with a 3 month warranty and lacked certain other features. The residential model, of course, would cost much more.
When I told him that there was no mention of this on their website, he claimed that it was in there somewhere. On the first page of the listing, there is nothing that indicates anything different about this model. In fact, it says "USA model with full manufacturer warranty's". On the second page, there is all the manufacturer's product specifications, and they have added "Commercial Model", but it says nothing about what this means nor that you are ordering a product that does not have all the features or warranty. In fact, the specs state the model number that all other vendors are selling this WITH all features and warranty.
Please don't be fooled like I was with some of the positive reviews this company has created out there. They are completely deceptive and should be prosecuted for fraudulent retail practices.
Big Box Superstore Reviews
SCAM ARTISTS!
If I could give them less than one star, I would! I placed an order (#23759) on Sunday Nov. 30th for a 75" Samsung TV (UN75H6530), for the price of $1,859.00. I received an email promptly notifying me of my order. Then I received an email on Dec. 2 saying I had to call in to verify my order. I called literally 10 times and couldn't get through to anyone. Next day I got another email saying I needed to call to verify. I tried to call in 10 times AGAIN, and still no answer. Wrote them an email back saying no one was answering phones and they needed to call me, but nothing. Received ANOTHER email from them on the 4th saying to call in to verify the order. I called in and finally connected with someone and they said that the TV's were back ordered, and that it would be shipping on Tues Dec. 9th, and that's when my card would be charged. I called in today, Wednesday Dec. 10th, to check in as I hadn't gotten an update, and they told me that apparently I cancelled the order. I told them that I didn't and that they needed to listen to the recorded conversation and they refused to do so. They said, "Why would we cancel your order? You must have done it." Why on earth would I cancel my own order, saving thousands of dollars, and then call back in to see what the status was!?!?! They are a bunch of frauds, liars, and cheats. They said they could put in a new order for a TV but it would cost $400 more than what I had originally ordered it for! This is absolutely absurd. This is one of many reviews I will be posting on many different sites to make sure NO ONE orders from them! STAY AWAY!!!!
When I googled this company and saw their "F" Better Business Bureau rating and a number of reviews that detailed their deceptive sales practices, I still entered an order because I knew I could get my credit card refunded if they did not deliver. Some reviews of the company were positive, but I have to think they were entered by the company itself.
It was Black Friday weekend, and they posted LED TV prices that beat all others by 20-30%. I found a Samsung model that was also offered by Costco for $2299. Bigboxsuperstore.com featured it for $1879. So, I entered an order.
Here is what bigboxsuperstore.com sold me on-line. This is taken from my order listing.
UN65HU8550 Samsung 65" Series 8 LED 4K Ultra HDTV - UN65HU8550 $1,879.00 In stock 1 $1,879.00
Just a couple days later, I got an email from the vendor saying that my order was under review and that I should contact them. When I called, the customer service agent seemed to read a script "Sir, we wanted to make sure you knew that you ordered a commercial version of the product and that it does not have any of the Smart TV/Smart Hub functionality associated with the "residential" model of this same TV. He also said that the one I ordered only comes with a 3 month warranty and lacked certain other features. The residential model, of course, would cost much more.
When I told him that there was no mention of this on their website, he claimed that it was in there somewhere. On the first page of the listing, there is nothing that indicates anything different about this model. In fact, it says "USA model with full manufacturer warranty's". On the second page, there is all the manufacturer's product specifications, and they have added "Commercial Model", but it says nothing about what this means nor that you are ordering a product that does not have all the features or warranty. In fact, the specs state the model number that all other vendors are selling this WITH all features and warranty.
Please don't be fooled like I was with some of the positive reviews this company has created out there. They are completely deceptive and should be prosecuted for fraudulent retail practices.