I took my Jeep to this garage on 02/26/2014 because coolant was mixing with oil in the crankcase. After three weeks the garage replaced my head gasket, charged me $835, and returned my Jeep. The Jeep ran hot on the way home. I parked the Jeep and contacted Owner, Ken Oswald. Ken told me to bring the Jeep back but it would be a while before they could get to it. 04/17/2014 I get the Jeep back and I'm told the head was cracked and had to be replaced. I pay $200 and leave. Immediately, I notice a major oil leak in rear of engine and it's still running hot. I take it back to Betsy's garage. I'm told the valve cover gasket was pinched during installation resulting in the oil leak. I get the jeep back on 04/26/2014. Jeep still running hot but oil leak fixed. Take the Jeep back. I'm now told the Jeep needs a new water pump because "It's not pumping coolant at low RPMs". I pay nearly $300 for a new water pump. Jeep continues to run hot and coolant and oil are mixing significantly. I take the Jeep back to Betsy's Garage. After a couple weeks I'm told the block is cracked and I will need a new engine. I've spent approximately $1,300 and Betsy's Garage has had my Jeep over 5 months while they continued to misdiagnose my problem. The manager at Betsy's Garage agreed to replace the engine WITHOUT charging labor if I bring him a remanufactured engine. The manager told me I would only have to pay for any miscellaneous parts. I took the old engine to Carolina Machine Engines. They test the old block and head since they were required for the core charge. The head was cracked! The block was fine. On 7/26/2014 I'm told my Jeep is ready. The cost is over $1,300! The owner, Ken Oswald, said he doesn't recall our conversation and the Shop Manager had been fired. Ken said "I can't have my guys working for free." He totally ignored that he misdiagnosed my problem, sold me a cracked head, made me pay over $1,300 for erroneous repairs, and left me without my Jeep for over 5 month. To add insult to injury, my Jeep has black grease all over the interior and exterior. Do not use Betsy's Garage. This is by far the most unethical business I have ever dealt with.
Betsy's Garage Reviews
I took my Jeep to this garage on 02/26/2014 because coolant was mixing with oil in the crankcase. After three weeks the garage replaced my head gasket, charged me $835, and returned my Jeep. The Jeep ran hot on the way home. I parked the Jeep and contacted Owner, Ken Oswald. Ken told me to bring the Jeep back but it would be a while before they could get to it. 04/17/2014 I get the Jeep back and I'm told the head was cracked and had to be replaced. I pay $200 and leave. Immediately, I notice a major oil leak in rear of engine and it's still running hot. I take it back to Betsy's garage. I'm told the valve cover gasket was pinched during installation resulting in the oil leak. I get the jeep back on 04/26/2014. Jeep still running hot but oil leak fixed. Take the Jeep back. I'm now told the Jeep needs a new water pump because "It's not pumping coolant at low RPMs". I pay nearly $300 for a new water pump. Jeep continues to run hot and coolant and oil are mixing significantly. I take the Jeep back to Betsy's Garage. After a couple weeks I'm told the block is cracked and I will need a new engine. I've spent approximately $1,300 and Betsy's Garage has had my Jeep over 5 months while they continued to misdiagnose my problem. The manager at Betsy's Garage agreed to replace the engine WITHOUT charging labor if I bring him a remanufactured engine. The manager told me I would only have to pay for any miscellaneous parts. I took the old engine to Carolina Machine Engines. They test the old block and head since they were required for the core charge. The head was cracked! The block was fine. On 7/26/2014 I'm told my Jeep is ready. The cost is over $1,300! The owner, Ken Oswald, said he doesn't recall our conversation and the Shop Manager had been fired. Ken said "I can't have my guys working for free." He totally ignored that he misdiagnosed my problem, sold me a cracked head, made me pay over $1,300 for erroneous repairs, and left me without my Jeep for over 5 month. To add insult to injury, my Jeep has black grease all over the interior and exterior. Do not use Betsy's Garage. This is by far the most unethical business I have ever dealt with.