I've been on a road trip for a few weeks and have stayed at a variety of hotels across the country. Best Western advertised they had a summer promotion that if i spend 3 seperate stays with them they'll give me a free night. I signed up for the promotion and specifically stayed at best westerns even when they were more expensive than other comparable hotels to earn the free night. Now that i arrive expecting the free stay tonight, they tell me i have to wait 2-3 weeks before i can use it! I will be home in 4 days and won't need a hotel room. Total bait & switch! I called customer service and they were deliberately unhelpful. Nothing they can do is all they kept repeating. The supervisor Matt, employee # 5235 was particularly rude, unhelpful and insulting.
Best Western Reviews
SCAM
Use the BW webpage but direct you to reservations@ reservations
This website shows our hotel with our competitors photos and incorrect rates we do not honor. It's a scam!
I've been on a road trip for a few weeks and have stayed at a variety of hotels across the country. Best Western advertised they had a summer promotion that if i spend 3 seperate stays with them they'll give me a free night. I signed up for the promotion and specifically stayed at best westerns even when they were more expensive than other comparable hotels to earn the free night. Now that i arrive expecting the free stay tonight, they tell me i have to wait 2-3 weeks before i can use it! I will be home in 4 days and won't need a hotel room. Total bait & switch! I called customer service and they were deliberately unhelpful. Nothing they can do is all they kept repeating. The supervisor Matt, employee # 5235 was particularly rude, unhelpful and insulting.