I bought a tablet for my son for his birthday he is 10 yrs old and was super excited well it worked for a month and then the slide part to turn on did not slide anymore and eventually turned to a black screen ! rip off # 1 bought a tablet for my daughter again best buy ! same thing except her talbet was stuck on the go button would not go past that ! her was a month i paid 75.00 for my sons tablet 59.00 for my daughter contacted best buy.com/ outlet told them what happend they say that i have to return with in 15 days after purchase well was no broke then did not even have the audacity to offer up new tablets ! for my kids ! what kind of ethics are those ! i am a single mom i do not have that kind of money to hand over and walk away from when crap is broke ! i am pissed ! and best buy could care less they are taking peoples money and sending crap that they know is going to be faulty and break !
I am on Disability and my health care has been charged on my credit card. Only being able to pay the minimum has kept it at maxed. I just tried to renew my Geek Squad and security plan. I get an email saying it's renewed and so I check my credit card statement. They charged me Twice a day apart! I have called them three times to fix it and they told me I had to fax them a copy of my statement. I don't own a fax and hand top rely on others to drive me. I don't think I should have the burden of proof. I am calling my bank on Monday and changing Best Buy with fraud. I'm also reporting them to the Netter Business Bureau.
It is a RipOff, spent $1,465 for a Samsung Laptop for me to be told that the service plan expired, and after a year's time, I purchased it in September 2013, this is June 2015, Added a year agreement, had the computer shipped out 3 times for a minimum of 2 weeks at a time, I was told the fourth time, they would honor the service agreement and replace the computer for free.Ha, biggest joke ever, I had to send my beautiful laptop out for they have informed me that I had only sent it out twice and that the first time was a Software issue, isn't Geek Squad supposed to do software issues in house? I remember the first time they sent it out and I was told that they sent it off and they did nothing but add a few drivers to it, why does Geek Squad need to send it off to Kentucky to update drivers, that's a simple download... Buyer Beware!!!
I have purchased TV's, Cameras, Phones, XBox 360 for my son, external hard drives, Software, SD Cards, backup batteries, and not once have I returned anything to them because of a product malfunction, and lo and behold, the one major purchase I make with them, they will not replace or honor their "No Lemon Policy" because they believe that this issue has been retroactive and they don't need to do anything, Store manager, Greg M, actually encouraged me to purchase a new computer, telling me that the second time that this laptop was sent out, they had already replaced the LCD Screen but it needed to be replaced again at my expense, also, I had to give Greg M the corporate Store's Number because he did not know it, in fact if you call the corporate store, the number by the way is 612-291-1000, the receptionist there will not transfer you to anyone, and her words were, "M'aam, we don't have a way to look up employees or a certain department," a company that has over an est. 1,000 employees, doesn't have a 'list' for each department, I just find that hard to believe...
so my point of this whole best buy issue is this, if you purchase a product from them, you have to send it out for each repair, wait 2-3 weeks for it to come back, I use this laptop for school, so if you have taken the educational route or have a home business, can you tell your costumers or instructors, i'm sorry, i don't have the work i have due because best buy's geeksquad, is repairing my item for the # of time and you can't access it.. .. I urge you to share this information with your friends and family...it is ridicoulous..I did take the laptop in the first year and multiple times at that and I am very frustrated. I have taken it in 3 times for the same issue. The reason that there are gaps between the time I had to take it in and have it repaired is because I am in college again and unfortunately, I had to make do with what I had because the professors at the college don't usually understand,
I can't do my homework because my computer is in the repair shop and it may take 2 weeks before this issue is resolved. The GM at the store I shop at only wants to give me a store credit for $350 or I would have to pay for the screen to be replaced. The third time I brought it in and they shipped it out, I was told that it would be the fourth time that the laptop would be replaced. 3 times my laptop has been sent out. The first time they said that they did not see any issues with it and repaired the drivers. The second time I was told that the screen had been replaced with amongst other issues. The man behind the counter counted the 3 times it had been brought in, initially and he was going to take of the problem. I just didn't want to pay the $85 for data back up because I can't access the screen, whatsoever.
In addition to all of this, when I initially purchased this laptop, I was told I would be able to renew the hardware protection plan by the employee who sold it to me. Unfortunatly, as I found out that this was not to be true. As Greg M. Told me recently that he has now trained his employees to no longer state that the protection plan could be renewed because that only depended on the device that was purchased and that store employees would not know which products these were. I have tried again and again to make this laptop work. I know for a fact because I called another Best Buy and was informed that I had 2 samsung laptops sent in for repair. First of all, I only have the one and Second of all, someone in house made another mistake...Who sends a laptop to Kentucky to update Drivers??? That makes absolutely no sense whatsoever. This is the only purchase I ever had problems with.
I have bought 2 cameras, a TV, a Blu-ray player, Printer, XBox ,and any electronic device because I thought I could trust Best Buy and Geek Squad with my purchases, I have never been proven more wrong. This is a valid complaint. I don't know what the computers says, but I know, I had to send my laptop away during school break. I haven't even had the computer for 2 years, and to be treated like this is an atrocity. It is very disheartening and very frustrating. I know people spend more money on these types of things but for me, a single mother in college, working part time, this was a major expense that was supposed to carry me through college and to be told that I have to purchase another one with a $350 store credit is ridicoulous, the laptops repurchase value is double that. It again is having the same screen repair and I have to pay out of pocket. First of all, I was under the impression that the Hardware Protection was still on my laptop until recently.
I've been trying to purchase Sony Xperia T2 Unlocked cell phone through the Best Buy Website (http://www.bestbuy.com/site/sony-xperia-t2-ultra-4g-cell-phone-unlocked-black/9241029.p?id=1219414552099&skuId=9241029) and I have found the same cell phone on different website $40 cheaper. I also realized that the Price Match Guarantee which has a pop-up says "call 1-888-BESTBUY and provide the qualifying website to the customer service agent OR go to store and one of our employee will assist you" . I have directly called the customer service. The agent that I spoke with told me that they can't do the price match over the phone and suggest me to go to store and they can do the price match at the store. Then I said it says on the website that I can call customer service and do the price match with customer service agent over the phone. She said she can not do that. Then I wanted to talk with the supervisor and she mentioned that there will be no change, supervisor will tell me the same thing. I insisted to talk with the supervisor then she said I need to wait on the line and she is going to transfer me. After 5 minutes later she said I should go buy from the cheaper website. I said I do not care anymore, I just want to talk with supervisor, why it is too hard to get a supervisor on line. Then she said supervisor is not available. I asked her name and she said "ok , are you ready?" then I said "yes" and she just hang off the phone.
I have called customer service again to contact with supervisor, then they transferred me to another customers service agent. When I asked if she is a supervisor, she mentioned that she is not. Then I have asked again, she said she is transferring me to supervisor. Then a guy picked up the phone as "Hi this bla bla bla from sales department" . I asked " are you a supervisor?" . He said no he is not. Then I asked supervisor again and told him that last 20 minutes I have been trying to talk with supervisor. He said he is going to transfer me and he apologized. FINALLY I have talked with the supervisor and told about my "experience". And I got the case number from her regarding the conversation with that agent. But what a "surprise". The supervisor I was talking with , was not supervisor of the mobile phones department so she was not able to do the sale on phone. Then she transferred me to another supervisor. I have waited another 30 minutes on the phone. That supervisor's name was Ivan. I got the case number regarding my worst experience with the customer "service" agent. The case number is 159582929. Then She transferred me to Sale Department Supervisor his name is Micheal. when I talked with him, he told me that the case number I got is not the conversation that I had with that RUDE WORST agent who hang off the phone. He said he can't see that on the system.
I'm a software engineer and I worked in a call center department for years. So I am 110% sure and know that all those inbound/outbound calls are stored in database with every single detail and I know it is very very very easy to figured out. (Especially with the calling number, it may take 5 seconds to figure out who made that phone call, what was her/his name, etc... )
I will post this complain on every consumer complain websites unless I will get a call from that agent and apologize! And I will also send this email to corporate as well.
I bought a new Samsung Galaxy S5 at the Best Buy in Aventura, FL not more than 3 or 4 months ago. The salesperson sold me on their extended protection plan by Geek Squad and assured me that it was superior to any type of other handset insurance option. He also said that it included nationwide protection, whereas I could literally walk into any Best Buy Geek Squad nationwide and walk out with a replacement handset the same day! I spent $99 for a 1 year protection plan, on top of the $600 I spent on the phone!
The phone has been giving me problems for the past few days so I went to my local Best Buy yesterday and sure enough, everything the salesperson assured me of turned out to be a lie. And the CRAZY thing about it was that the Geek Squad representative I spoke with even acknowledged that the salepeople there have a tendency to lie about the protection plans, thus forcing the Geek Squad people to deal with the aftermath of their lies!
Long story short, they told me to file a claim online and that I would have the replacement soon.
Today I found out that, unlike other handset protection plans, Geek Squad ships out handsets by UPS GROUND service. So now I'm stuck with a non-working phone for at least another 4 or 5 days, and this is what I spent $99 on??? I could have stayed with my carrier's coverage for $7 per month and had overnight replacement!
It's just not right, and the fact that their employees even openly acknowledge the sales reps' propensity to mislead customers is completely awful. I got screwed...lesson learned. I will never again shop at Best Buy or use Geek Squad for anything! Shame on you guys...
We have purchased all of our iphones through best buy. We have always bought the warranty offered which was 14.99 a month and covered phones for pretty much all damage. When we upgraded to the 5s, in December 2013, we continued the warranty. No where on any of the paperwork did it indicate that anything had changed and the employee didn't say that it had.
18 months later (yesterday) the home button is broken on my daughters phone. We go in to get it fixed. BAMM $150 deductible for them to even look at it. I comb my paperwork and no where does it say that. Just that repair could be subject to "fees" way down in there. Not a mention of $150 for everything regardless of the problem What a ripoff. told tough luck. Feel scammed. Called and immediately cancelled warranty on ALL phones. Will not be doing business with them again.
This Best Buy is run by a bunch of rude idiots. I'm not sure what the problem is there but the manager as well as just about every staff member are rude. Plus, beware of their $200 computer service contract with Geek Squad. They never get their work done on time and always have some reason for charging you extra even though they sell the contract as "all you'll ever need to pay to keep your computer running in tip top shape." Plus, it's never done correctly....you always have problems when you get it back from them.
This is in regards to BestBuy.com selling refurbished iPhones without warrantys as BRAND NEW phones.
My girlfriend wanted a iPhone 5s 64gig. She is already a verizon customer and was due for an upgrade. After calling many verizon stores in the area, unable to find this particular phone, we called Apple and they advised as that this phone is no longer made as they are directing people to the iPhone 6. They Apple rep told us that Best Buy/bestbuy.com may still have these in stock. After calling the local Bestbuys we ended up on bestbuy.com
We found an iPhone 5s 64gig for Verizon. No where did it state that these are refurbished phones, out of warranty phones, etc. Using her 2 year upgrade, my girlfriend paid $318 for this phone. Once it arrived, we contacted Apple to make sure that the phone was still under warranty as advised during our inital conversation with Apple prior to contacting Best Buy. Apple proceeded to tell us that the phone was refurbished and is 52 days out of warranty. We couldn't beleive that we just paid over $300 for a refurbished, unwarranted AND used an upgrade that comes once every 2 years.
We immediately contacted the Ohio distribution center listed on the invoice that came with the phone. The employees were very condesending, laughingly told us they only shipped new product, and could not transfer us to a supervisor. We then contacted 1-800-Best-Buy. After speaking to numerious people and being transfered many times we finally got on the phone with someone who was willing to help. They told us that this was a mistake and that they would overnight a brand new phone and email us a return shipping label for the refurbished phone.
Several hours passed and we never received tracking for the new phone, or the return shipping label via email. We then contacted customer service again and the first rep and supervisor told us that they had no record of us calling in or any notations regarding the issue. The supervisor then told us that it is impossible for them to overnight the new phone. ( We placed the order on a Monday, we received it on Tuesday. Overnight. Via UPS) He also stated that in order for them to ship out a new phone, the verizon upgrade must be reversed which can only happen by shipping in the refurb phone we had on hand. (At this point we still had not received the return shipping label) He then told us there was nothing he could do for us and basically said call back and talk to someone else.
Which we did. We finally got someone who was able to view the notes that were taken the first time we spoke with customer service and they too also advised that it is impossible for them to ship overnight. We believe this lady as she was very helpful, even conferencing in a supervisor from another department to help sort things out. She told us that we did not have to reverse the upgrade as the previous supervisor stated. She advised that we would receive tracking within 24 hrs, and that the phone was being expedited and it should arrive in 2-3 business days.
Which brings us up to date. We are waiting for tracking and once the new phone arrives we will confirm with Apple that it is a new phone and is covered under warranty.
Apparently Best Buy has a record doing this as the Apple rep told us to not open the box until we call them and verify it was still under warranty, which we did, which sparked all of the above.
Buyer Beware - When ordering ANY phone from BestBuy.com or any product for that matter. Contact the manufacturer to make sure your product is brand new and under warranty. I will update once the "new" phone arrives.
I've had a Best Buy card since 2006 and always used the online service. the other day I noticed a new format for the bill. They'd changed over to Citi. I saw a fee being charged for Debt Protection. Called Best Buy and got the run around. "it's a 3rd party provider" blah, blah, blah. Called Citi and more run around. Called the 800 number I was given and got even more of a run around. Would even tell me who they worked for. Very strange. Asked for it to be cancelled and got a letter confirming it today from Best Buy. Asked about the refund and more dancing. So there's an easy solution. Small claims court here is MA is cheap. Like $35. I'll go down to the court house tomorrow and file against Best Buy, Citi and this Debt Protection outfit.
This kind of thing is like the late night TV ads for real estate schemes. Best Buy has enough problems with out being associated with pnd scum like this.
Bought an HP laptop as a gift for an elderly family member , the unit wasn't received until Dec 20 then had to be wrapped and reshipped to NJ . It arrived on Dec 27 and wasn't set up till Jan 3-4 IT was plugged in for 2 weeks and on about the 12th she noticed the battery wasn't charging nor was the power supplied by the adapter. Best Buy c.s. refused to replace the. Power adapter and quoted a 15 day policy , they said the entire unit needs to be sent to HP ! There is currently a 3 week waiting period for this. The Best Buy Store in East Brunswick NJ didn't even want to look at it and told me send it to HP stating they would have to charge a diagnosis fee to check it out. This is totally crap , a new unit might fail but the retailer should stand behind it without inconveniencing the buyer. I've since disputed the charge on my best buy card and have no intention of paying it till they resolve this. I give best buy a zero rating for customer care.
I have had nothing but problems with geek squad at Best Buy in Joplin, MO. I have called 3 times for technical support, which I paid for, and have gotten nowhere. I took laptop in to store for, 40 mile roungtrip, because the people on the phone have no idea what they are doing. The Geek Squad took it and I listed the problems. They kept it 3 days and called and said it was fixed. Picked it up, came home and low and behold it was not fixed at all. I don't believe they did anything to my computer to be honest. I looked at report they gave me after the so called repair and the geek squad dude that took it had not even bothered to write down all the issues. I had to call Geek Squad Tech and they worked on it for another two hours by remote in my home and they claimed it was all fixed too. It's not. I spent over $600 on this computer and it does not work. They do not have a clue as to what they are doing in that store or on phone. I know there have been other complaints. I don't know how they can charge for Geek Squad protection when they don't know what they are doing. I don't know how Best Buy justifies this. The staff for the most part are rude and childesh. They act like a bunch of teenagers that need a baby sitter. I will never buy anything from Best Buy in Joplin, MO again, or any other Best Buy.
All I wanted was installation of the gas dryer I had ordered online at Best Buy (with a warranty) for $585. I called 1-800-BestBuy and got transferred again and again.
I finally got someone to arrange installation, but they canceled my first order and started a new order.
They charged my credit card $864 without telling me that they were raising the price of the dryer by $162.
They added almost $300--even though they took OFF the warranty! There was a $139 charge for installation that was not supposed to be charged. And they left off the warranty after discussing with me exactly what would be covered.
I was in the dark about the overcharges and missing warranty because they did NOT send me a copy of the receipt (or offer to send it).
I thought I was talking to Best Buy. I had no idea I was talking to the Geek Squad. They never identified themselves.
I tried to cancel my order, but Geek Squad refused to cancel because they said I bought my dryer in the store in Humble, Texas rather than from Geek Squad. However, my credit card shows that Geek Squad took the money out of my account. They continued to claim that I purchased the dryer inside the store in Humble, Texas even after I told them I'm in San Diego, and I haven't been to Texas since the 1970s.
I called the actual Best Buy store in Humble, Texas and they knew nothing about the order.
I talked to Geek Squad call centers in Georgia and Kentucky. But the Geek Squad Call Center that overcharged me was apparently in Humble, Texas. That would seem to be the only way my order could get the number of the store in Texas. The Geek Squad in Humble refused to answer their phone.
It turns out that the dryer is $449 everywhere in the US except for Humble, Texas, where it costs $611. Apparently Best Buy phone agents transfer people to Humble, Texas for that very reason. And then you can't get the problem fixed because you have to deal with the store in Humble, and the store in Humble tells you they know nothing about your order.
I warn people to be very careful and talk ONLY to your local BEST BUY store.
I was in my room watching tv and had a phone call and they claimed to be from the front desk and asked me for a card number to put in the computer to charge my card if there was any damage to the room. And about half an hour later I checked my bank account and my card was charged for $743.
I tried to get a refrigerator delivered which I had a delivery date about a month in advance. I later received an email right before the delivery date saying this item was on back order. I was remodeling my kitchen and had everything timed to arrive before two social events. I spent literally hours on the phone to try to talk to a customer service representative. First I was disconnected. Then I left a number to wait for a call back. They called it rang once and they were off the phone before I could get to the phone.
Once I did talk to some one they confirmed that my order was still scheduled for the original delivery date. I did not trust this person and called the store which said the item was on back order.
After another round of calls of complaining I was assured that my order would arrive on the scheduled date but I should call the next day to confirm. I did and my order was confirmed. The day before the delivery date I received an automated call indicating the time the delivery was to be made. This was followed by two more communications confirming delivery. At the time of the scheduled delivery I received a call from an automated source advising me that this item was on back order. Further calls proved fruitless. DO NOT TRUST BEST BUY. DO NOT ORDER FROM THEM. YOU WILL BE SORRY.
Recently purchased calibration services from bestbuy.com. This was a big mistake. I would advise ordering this in person and here is why. I placed the order online for $124.85 and was given a number and acitvation code to call into. Making the appt was a nightmare... When I called the 1st time, a CSR rep named Amir told me call into another number even though I was calling in to the number that was provided to me from the company. I called the other number and someone named Najam got on the phone and said I owed another $200.00 or my order would be cancalled. Even thouugh I gave him the receipt and the verification that I paid, he still did not care. No more best buy for me!
I was hard to get my money back on this one! AVOID
I came into Best Buy in Lafayette Indiana on 11-28-2014 to start a new 2 year contract with Sprint, for a simple $100 deposite for 2 phones. They scanned my card took my $100, and then tells me that I have to do, a 24 month easy payment plan, for a additional $225 PER phone. I do not have that kind of money, and told them iI would go else where, I come home to place my order online with Sprint, and it tells me insuficent funds on my card, check my card balance it say's that $100 was taken off, and sent to Sprint, I spend 1 hour on the phone with Sprint, transfered 7 times, for them to tell me that they do NOT have my $100 Best Buy has it and started a process of sending it, but never completed the transaction. I get transfered to Best Buy customer service, and they hung up on me, telling me I had to call back, So after almost a hour and a half, I had to Start all over. I have now been on hold, once again for another hour with Best Buy customer serive. And have yet to be able to talk to someone that actually knows what they are doing. Now, I am out of $100 and/or my 2 Sprint cell phones. And told they can't do anything about it until Monday. And was givin no recipt.
I bought a Bosch dishwasher at the Best Buy on Morse Rd. in Columbus, Ohio, in February of 2013. It worked fine until September 08, 2014, when it just "died."
I called Best Buy, which turned me over to AIG, the administrator of the extended warranty. Two months and three service calls later, I still have no working dishwasher. AIG refuses to replace the unit and Best Buy tells me they can't do anything: it is all up to AIG.
So, I have had no working dishwasher for over two months. Best Buy has not been remotely helpful and AIG won't do anything but continue to order more parts. They don't even want to talk about replacing my dishwasher with one that works, let alone refunding my money.
This is my Customer Service Nightmare. I have learned (the hard way) that Best Buy does not care about taking care of their customers. I will never again purchase anything from Best Buy. I will never again buy a Bosch appliance. And I will never, ever buy an extended warranty from AIG. Buyer Beware.
I have been a loyal customer to Best Buy and never hand any issues in past. I was very disappointed and felt discriminated by the store manager. On 11/12/2014 around 6:30 I walked in to: 609 Potomac Station Drive Leesburg, VA 20176 to get my phone replaced as it was not working.
I worked with Geek Squad gentleman and spend over 45 minutes. He was polite but unaware of the process of replacing the phone. Later we called Geek Squad and waited another 47 minutes on the phone and no help.
Geek squad asked me to call verizon and was put on hold and been waiting. After waiting another 30 minutes I requested to speak to a manager Jonathan Burbaker. I explained the situation to Jonathan and all he says sorry its Geek Squad and shifting blame to Geek Squad or to Verizon. Please note I have been in the store for over 2 hours now and still did not get any help. I told Johnathan Brubaker it is very frustrating and very unorganized way.
And I am unhappy customer. Store Manager Jonathan Brubaker asked me to leave the store. This is after me on hold for over an hour. And employee leaving me hanging high and dry.
Jonathan was not sympathetic or helpful. Felt like they just want to close the store and get out. Please assist me getting my phone replaced and report this incident to management so other customers don't experience the lack of service and discrimination.
Best Buy took my returned purchase and will not cerdit my best buy card,customer service employee who took the return did not give me a receipt, said the 99.99 plus tax would be credited to my account.
Guess what it didn't happen and now claim they cannot find any proof of the return..So now I'm suppose to pay for an item that I do not have.....They do
Best buy does not hold it's employees accountable, now do I have to pay for their mistake.I've made numerous phone calls, trips to their store,spoke with a manager.on and on and on..I suppose my time is worthless to Best Buy..On Nov 4th I was given a case # and told I would receive a credit witin 72 hrs..How dishonest Best Buy, shame on you, blame the customer
Please Best buy never feel that one of your employees lacks the fundamental ability to process a return.
My wife bought a refirgerator from Best Buy and was told they would deliver and set up she paid over 2200.oo and went home. The deliver guys were poorly trained they knocked over my 4K TV and dented the frig which they discounted it 400.00 so they would not have to take it back. What i'm mad about is that they would not set up the ice maker because the On/Off valve was not behind the frig but under the sink. the water hose that came off the old frig was hooked up to it and all they had to do was hook it up to the frig. i called Best Buy and they told me on the phone i had to get a plumber to run a water pipe and set the On/Off valve behind the frig so they could hook up the hose from the on/ off valve to the frig. What really makes me mad is the Manager from pacific sales www.bestbuy.com/pacificsales said that they dont have to tell the consumer that information. that they do not train thier sales people about the product they sale. i will never buy another product from them which I have spent over 9,000.00 that month on a new gas range, 4K TV and now a side by side frig,
Be careful from buying from there their sales people are not trained to tell you the truth about the product.
In 2012 I bought a laptop from Best Buy in Bakersfield, CA. The sales person told me about a wonderful program that would extend my warranty three years. He told me unlike the manufacture warranty that I have to send in my computer for repair this one will replace my computer. I told him that is a good idea because I live very far and don’t have time to go back and forth between manufacture and the store. I paid as much as the price of a laptop for that three years warranty. Fast forward to January of this year and as I started having issues with my laptop problem such as, my computer thinking that I am holding the Control Key, computer keys falling off and my wireless wasn’t working right. I called Best Buy and they told me I have to setup an appointment with the Geeks Squad. I did, Kris at Geeks told me that they have to sent it in and I have to come back and get it. Then they gave me the option of getting it shipped to me. When I got it back they had change the Hard Drive which caused me to lose all my software, they also changed my keyboard. My wireless problem still existed and now I had another additional problem, when I typed the curser would jump and randomly would land at any place of my previously typed material so as a result if I didn’t catch it my sent e-mail would be unreadable or incomprehensive and just gibberish. Called them again and they told me to bring it back which I did. Again, they said we have to send it in. I asked for the manager, and told him that I am spending a lot of money and time to bring this computer to you. He told me their procedure for exchange has changed from when I bought my warranty and I have to give them three chances to fix it before they have to exchange it. They sent it in and was shipped to me again. My wireless is not working and now my computer thinks I am holding the Control Key again and my DVD drive is not working either so I cannot save my pictures and documents in case I have to take it in again.
I live about 80 miles away from my nearest Bust Buy in Bakersfield. I have taken it in 3 time which 2 out of those three times they have sent it in to their repair center.. Everytime I have to drive this computer to your their in Bakersfield it costs me money in gas and a whole day. They told me that after three times they will replace it but now they say another story. BTW, when I told them that I just will take it to a real computer repair place they told me if I do that I will void my warranty which I paid for. I feel like a hostage when now.
Product: Lexar JumpDrive 32GB USB 3.0 Flash Drive (S23)
Model #: LJDS23-32GASBNA
Best Buy Web Code: 10243189
In July 2014 I bought this Lexar 32GB JumpDrive from Best Buy, but immediately returned it to the store. The device is constructed of thin, flimsy plastic. The skimpy construction causes serious problems:
From the first time I inserted the drive into my computer, the drive did not function. The computer did not recognize the drive – the icon never mounted on the desktop. A JumpDrive is usually designed with its USB connector made of metal (aluminum), but in this model the outer part of the connector is plastic. Other consumers cite this as the cause of the drive malfunctioning.
Also, the slider sticks, and eventually could break due to the fragile materials. (Definition: the 'slider' moves the USB connector in and out of the plastic housing).
When I returned the Lexar drive to Best Buy, I encountered resistance from the staff before finally getting a refund:
The clerk accepted my word, but still told me: "Best Buy does not refund USB drives if the package is opened." The clerk claimed: "The store can't test returned drives because some people install malware on them."
I asked: "How can customers know whether a drive works unless we open it at home to try it? Surely we don't have to pay full price for a useless device, then toss it in the garbage?"
I asked whether the local store had seen many returns of the new lightweight Lexar drives? The clerk said: "Yes, some returns, but mostly affecting PC (not Mac) computers."
I had more depth to offer and said: "This is a known issue. When searching for answers I checked the Best Buy website. Reviews going back over a year (to April 2013) cite similar experiences. The store should put up signs warning consumers of the problem."
The clerk then decided he "would make an exception in my case and give me a refund." But this is not a favor: BestBuy was simply honoring the warranty – as Canadian law requires.
Advice to other customers seeking a refund: Print a copy of the Best Buy Return Policy and take it with you to the store.
Bottom line: Lexar goes one step too far in miniaturizing their newest USB drives.
I bought a CD player and speakers at Best Buy. I ended up spending $500.00 on this which was a rip off in itself. The kid that sold it to me says "get pioneers for the front and alpines for the back." Little did I know your not supposed to mix speakers because that causes problems. If they wouldn't have idiots working for them that tell you the wrong information that would be great. Then I had the employees put my speakers in and well lets say I've heard bad things about best buy audio guys but I figured I'd give it a shot. Well these idiots set up my speakers I have wires hanging down in my trunk and the speakers have TERRIBLE reception. They crackle as I'm listenging to them. If I have my windows down I can barely hear the music at all! When the base hits it makes the volume go down lower and sounds even worse! I don't even listen to music loud because I cant! I had a friend just go to wal-mart and get speakers put in and they sound 10 times better than what I got. I can not believe I paid what I did to get these idiots to put my speakers in and they completely suck. It was terrible from the boy telling me to mix two different kinds of speakers all the way to the installation of my speakers with wires hanging in my trunk to sound that is HORRIBLE. I am furious! I will NEVER go to Best buy ever again!!! It's sad when wal-mart has a better reputation!
This was by far the worst the experience I have ever had in my life!! I went in last Sunday to replace my phone that I have the Geek Squad protection on. I called early Sunday and told them what I did to my phone and they (the Best Buy on University) said I am covered and there is no fee.
I went to the location closet to my house in Belmar. I had to deal with the same young kid as I did last time when I had issues with my new LG G2 not charging. Completely clueless as he was the first time, just this time had a manager title!? How is far beyond me.
I told him what the University store told me and he said I am covered, but it is a $150 Deductible. I understand that as I called Sprint and they have the same and that's pretty standard. Then proceeded to tell me that they will get me a loaner phone while I have to wait 3-5 days for the replacement.
When I brought my phone last time for not charging, they had one there on the spot to give me, but not this time? Sprint will replace it for me that day. So again, I get it, fine I will wait, but I need a smart phone so I can download apps for work and to run a business.
The young kid brought out his manager to see if they had anything other than a flip phone and long behold he was an arrogant and very cocky man. I was so disgusted by the lack of customer service and want to help their customers that I left immediately.
The next day Monday I went to the South West store. I worked with another young man, but seemed as though he knew what he was doing compared to the other 2 at the BelMar store. I told him I would like to order the new phone and I do not need a replacement phone, my son let me use his for a couple of days.
I told him that I had about 2000 pictures of just my kids on there including my daughter's first loose tooth. Obviously very important to me and memories I can't get back. I tried to download my pics to my computer, but I was not able to as it was in charge only mode.
I wasn't able to unlock my phone to change that either. I asked if he knew anything else that I could do and he said I tried it all. So I believed him. I asked if I need to take out my SIM card or SD card and he said no, Sprint does not have SIM Cards.
So again I believed the Geek Squad guy. Come Thursday, I drive across town back to the store to pick up my phone. I get it and all looks great. Another guy activates it for me and then lets me know I am ready to go. I said is there anything else that I need to do and he said he handled it all.
I get home and now my phone says NO SIM Card!! Wait I thought that Sprint didn't have SIM Cards? Well the LG G2 does and that is because it's a 4G phone. Called Sprint and they informed me I was correct.
At that point I was irrate! I lost all of my pictures of my children and everything else in my phone because of a young kid who obviously has no training or no business being in the Geek Squad department or the phones department!!
So then I called Best Buy about 6 times before someone finally answered. I asked to speak to the manager and I got Ryan at the South West store once he called me back. He began to tell me as well that Sprint and the LG G2 doesn't require a SIM Card.
I told him that my phone says it does and Sprint told me that I did have one and I require one. After explaining to him about his products he finally believed me. Told me that I can come in and he will get me a SIM Card for my phone. I asked him to check and make sure my broken phone wasn't there in hopes to get my original SIM card out of that one. It wasn't.
When I went in he had nothing but excuses and said he thinks it was miscommunication! Seriously, miscommunication that your sales staff and managers don't know their products or anything about the Carriers that they advertise with?!
I asked him for the SIM card and also asked if he could help with a few features on my phone and he was clueless. I asked him how to change my text messaging, something I can do in my sleep. He had no clue about any features on my phone.
I am baffled because how did he make it to manager when he doesn't know any of the products? I took what he gave me and said I will figure it out myself and again excuses as to why he didn't know what he was doing.
As soon as I finally get back home to my kids I looked at what he gave me and it was a SD Card NOT a SIM Card! I called him immediately and was very very upset. He finally apologized and at that point, but what is your apology going to do?
I already lost all pictures of my kids due to Best Buy's lack of knowledgeable staff. I told him I need his bosses name and number and they need to figure out how to make this right. He gave me Rob Malmgren's name and told me to call after 1:30 today, Friday.
Rob handled what I need, but in no way understood what happen or why I was so upset. I have dealt with this horrific company for almost a week now with nothing but horrible customer service and attitude.
I then left work to go to the Park Meadows store to get the SIM Card. Told me I needed to ask for Jordan. I went in asked for her and she put me with Garrett E. While telling him what was going on she told him to activate my phone. I said ""no thank you I will do that myself"" and then there was the Awesome Best Buy attitude from her.
""ok whatever then"" was her words to me. Finally, I got with Garrett E. I wish I would have talked to him the whole time. He was so nice and wanted to help me. He even asked what happen that I was so upset and apologized right away. Thank you Garrett!
My main concern with all of this was the poor attitudes and the lack of customer service. I, myself, work in customer service and we do what it takes to make things work for our customers and we will go far out of our way to ensure happiness.
Not once did any manger offer anything to ease the stress or numerous mess ups made by their company. Barely even received an apology for all their mistakes. I will be cancelling all of my business with Best Buy with my son's and my account and also my friends and family are doing the same and some already have.
I will make sure I never ever go back to this place again.
I purchased a smart phone from this store about a year and a half go long with the Geek Squad protection plan; the term ""protection"" I use loosely as I compose this complaint. When I purchased this ""protecton"" agreement, I was reassured by the sales rep that my new smart phone was ""protected"" from every type of loss and damage. Much to my disappointment I learned that this was further from the truth.
I visited this store yesterday to replace my smart phone because I accidentally dropped my smart phone into my swimming pool only to be informed that the Geek Squad protection plan does not cover ""submersion"". Okay, probably in hind sight as a customer, I should have further inquired about the terms and conditions of what the Geek Squad protection plan covered and what the plan did not cover. Had I done so, I would have never wasted all of this money for an absolutely useless plan.
I contacted Geek Squad this morning to cancel my plan - no questions asked to me by the rep, no apologies, no attempt to keep me as a customer - no nothing other than to tell me that my plan was cancelled upon the phone call.
El caveat emptor: valuable lesson learned here; under any circumstances do not allow a Best Buy representtive talk you into purchasing a Geek Squad protection plan for a smart phone that you purchase through Best Buy. The ""protection"" plain will not be honored.
Just buy the phone and go through your cell phone provider for insurance; do not waste your money with the Geek Squad ""protection"" plan! If you do, you will get ripped off in the same manner that I did.
Best Buy Reviews
I bought a tablet for my son for his birthday he is 10 yrs old and was super excited well it worked for a month and then the slide part to turn on did not slide anymore and eventually turned to a black screen ! rip off # 1 bought a tablet for my daughter again best buy ! same thing except her talbet was stuck on the go button would not go past that ! her was a month i paid 75.00 for my sons tablet 59.00 for my daughter contacted best buy.com/ outlet told them what happend they say that i have to return with in 15 days after purchase well was no broke then did not even have the audacity to offer up new tablets ! for my kids ! what kind of ethics are those ! i am a single mom i do not have that kind of money to hand over and walk away from when crap is broke ! i am pissed ! and best buy could care less they are taking peoples money and sending crap that they know is going to be faulty and break !
I am on Disability and my health care has been charged on my credit card. Only being able to pay the minimum has kept it at maxed. I just tried to renew my Geek Squad and security plan. I get an email saying it's renewed and so I check my credit card statement. They charged me Twice a day apart! I have called them three times to fix it and they told me I had to fax them a copy of my statement. I don't own a fax and hand top rely on others to drive me. I don't think I should have the burden of proof. I am calling my bank on Monday and changing Best Buy with fraud. I'm also reporting them to the Netter Business Bureau.
It is a RipOff, spent $1,465 for a Samsung Laptop for me to be told that the service plan expired, and after a year's time, I purchased it in September 2013, this is June 2015, Added a year agreement, had the computer shipped out 3 times for a minimum of 2 weeks at a time, I was told the fourth time, they would honor the service agreement and replace the computer for free.Ha, biggest joke ever, I had to send my beautiful laptop out for they have informed me that I had only sent it out twice and that the first time was a Software issue, isn't Geek Squad supposed to do software issues in house? I remember the first time they sent it out and I was told that they sent it off and they did nothing but add a few drivers to it, why does Geek Squad need to send it off to Kentucky to update drivers, that's a simple download... Buyer Beware!!!
I have purchased TV's, Cameras, Phones, XBox 360 for my son, external hard drives, Software, SD Cards, backup batteries, and not once have I returned anything to them because of a product malfunction, and lo and behold, the one major purchase I make with them, they will not replace or honor their "No Lemon Policy" because they believe that this issue has been retroactive and they don't need to do anything, Store manager, Greg M, actually encouraged me to purchase a new computer, telling me that the second time that this laptop was sent out, they had already replaced the LCD Screen but it needed to be replaced again at my expense, also, I had to give Greg M the corporate Store's Number because he did not know it, in fact if you call the corporate store, the number by the way is 612-291-1000, the receptionist there will not transfer you to anyone, and her words were, "M'aam, we don't have a way to look up employees or a certain department," a company that has over an est. 1,000 employees, doesn't have a 'list' for each department, I just find that hard to believe...
so my point of this whole best buy issue is this, if you purchase a product from them, you have to send it out for each repair, wait 2-3 weeks for it to come back, I use this laptop for school, so if you have taken the educational route or have a home business, can you tell your costumers or instructors, i'm sorry, i don't have the work i have due because best buy's geeksquad, is repairing my item for the # of time and you can't access it.. .. I urge you to share this information with your friends and family...it is ridicoulous..I did take the laptop in the first year and multiple times at that and I am very frustrated. I have taken it in 3 times for the same issue. The reason that there are gaps between the time I had to take it in and have it repaired is because I am in college again and unfortunately, I had to make do with what I had because the professors at the college don't usually understand,
I can't do my homework because my computer is in the repair shop and it may take 2 weeks before this issue is resolved. The GM at the store I shop at only wants to give me a store credit for $350 or I would have to pay for the screen to be replaced. The third time I brought it in and they shipped it out, I was told that it would be the fourth time that the laptop would be replaced. 3 times my laptop has been sent out. The first time they said that they did not see any issues with it and repaired the drivers. The second time I was told that the screen had been replaced with amongst other issues. The man behind the counter counted the 3 times it had been brought in, initially and he was going to take of the problem. I just didn't want to pay the $85 for data back up because I can't access the screen, whatsoever.
In addition to all of this, when I initially purchased this laptop, I was told I would be able to renew the hardware protection plan by the employee who sold it to me. Unfortunatly, as I found out that this was not to be true. As Greg M. Told me recently that he has now trained his employees to no longer state that the protection plan could be renewed because that only depended on the device that was purchased and that store employees would not know which products these were. I have tried again and again to make this laptop work. I know for a fact because I called another Best Buy and was informed that I had 2 samsung laptops sent in for repair. First of all, I only have the one and Second of all, someone in house made another mistake...Who sends a laptop to Kentucky to update Drivers??? That makes absolutely no sense whatsoever. This is the only purchase I ever had problems with.
I have bought 2 cameras, a TV, a Blu-ray player, Printer, XBox ,and any electronic device because I thought I could trust Best Buy and Geek Squad with my purchases, I have never been proven more wrong. This is a valid complaint. I don't know what the computers says, but I know, I had to send my laptop away during school break. I haven't even had the computer for 2 years, and to be treated like this is an atrocity. It is very disheartening and very frustrating. I know people spend more money on these types of things but for me, a single mother in college, working part time, this was a major expense that was supposed to carry me through college and to be told that I have to purchase another one with a $350 store credit is ridicoulous, the laptops repurchase value is double that. It again is having the same screen repair and I have to pay out of pocket. First of all, I was under the impression that the Hardware Protection was still on my laptop until recently.
I've been trying to purchase Sony Xperia T2 Unlocked cell phone through the Best Buy Website (http://www.bestbuy.com/site/sony-xperia-t2-ultra-4g-cell-phone-unlocked-black/9241029.p?id=1219414552099&skuId=9241029) and I have found the same cell phone on different website $40 cheaper. I also realized that the Price Match Guarantee which has a pop-up says "call 1-888-BESTBUY and provide the qualifying website to the customer service agent OR go to store and one of our employee will assist you" . I have directly called the customer service. The agent that I spoke with told me that they can't do the price match over the phone and suggest me to go to store and they can do the price match at the store. Then I said it says on the website that I can call customer service and do the price match with customer service agent over the phone. She said she can not do that. Then I wanted to talk with the supervisor and she mentioned that there will be no change, supervisor will tell me the same thing. I insisted to talk with the supervisor then she said I need to wait on the line and she is going to transfer me. After 5 minutes later she said I should go buy from the cheaper website. I said I do not care anymore, I just want to talk with supervisor, why it is too hard to get a supervisor on line. Then she said supervisor is not available. I asked her name and she said "ok , are you ready?" then I said "yes" and she just hang off the phone.
I have called customer service again to contact with supervisor, then they transferred me to another customers service agent. When I asked if she is a supervisor, she mentioned that she is not. Then I have asked again, she said she is transferring me to supervisor. Then a guy picked up the phone as "Hi this bla bla bla from sales department" . I asked " are you a supervisor?" . He said no he is not. Then I asked supervisor again and told him that last 20 minutes I have been trying to talk with supervisor. He said he is going to transfer me and he apologized. FINALLY I have talked with the supervisor and told about my "experience". And I got the case number from her regarding the conversation with that agent. But what a "surprise". The supervisor I was talking with , was not supervisor of the mobile phones department so she was not able to do the sale on phone. Then she transferred me to another supervisor. I have waited another 30 minutes on the phone. That supervisor's name was Ivan. I got the case number regarding my worst experience with the customer "service" agent. The case number is 159582929. Then She transferred me to Sale Department Supervisor his name is Micheal. when I talked with him, he told me that the case number I got is not the conversation that I had with that RUDE WORST agent who hang off the phone. He said he can't see that on the system.
I'm a software engineer and I worked in a call center department for years. So I am 110% sure and know that all those inbound/outbound calls are stored in database with every single detail and I know it is very very very easy to figured out. (Especially with the calling number, it may take 5 seconds to figure out who made that phone call, what was her/his name, etc... )
I will post this complain on every consumer complain websites unless I will get a call from that agent and apologize! And I will also send this email to corporate as well.
Thanks for reading!
I bought a new Samsung Galaxy S5 at the Best Buy in Aventura, FL not more than 3 or 4 months ago. The salesperson sold me on their extended protection plan by Geek Squad and assured me that it was superior to any type of other handset insurance option. He also said that it included nationwide protection, whereas I could literally walk into any Best Buy Geek Squad nationwide and walk out with a replacement handset the same day! I spent $99 for a 1 year protection plan, on top of the $600 I spent on the phone!
The phone has been giving me problems for the past few days so I went to my local Best Buy yesterday and sure enough, everything the salesperson assured me of turned out to be a lie. And the CRAZY thing about it was that the Geek Squad representative I spoke with even acknowledged that the salepeople there have a tendency to lie about the protection plans, thus forcing the Geek Squad people to deal with the aftermath of their lies!
Long story short, they told me to file a claim online and that I would have the replacement soon.
Today I found out that, unlike other handset protection plans, Geek Squad ships out handsets by UPS GROUND service. So now I'm stuck with a non-working phone for at least another 4 or 5 days, and this is what I spent $99 on??? I could have stayed with my carrier's coverage for $7 per month and had overnight replacement!
It's just not right, and the fact that their employees even openly acknowledge the sales reps' propensity to mislead customers is completely awful. I got screwed...lesson learned. I will never again shop at Best Buy or use Geek Squad for anything! Shame on you guys...
We have purchased all of our iphones through best buy. We have always bought the warranty offered which was 14.99 a month and covered phones for pretty much all damage. When we upgraded to the 5s, in December 2013, we continued the warranty. No where on any of the paperwork did it indicate that anything had changed and the employee didn't say that it had.
18 months later (yesterday) the home button is broken on my daughters phone. We go in to get it fixed. BAMM $150 deductible for them to even look at it. I comb my paperwork and no where does it say that. Just that repair could be subject to "fees" way down in there. Not a mention of $150 for everything regardless of the problem What a ripoff. told tough luck. Feel scammed. Called and immediately cancelled warranty on ALL phones. Will not be doing business with them again.
This Best Buy is run by a bunch of rude idiots. I'm not sure what the problem is there but the manager as well as just about every staff member are rude. Plus, beware of their $200 computer service contract with Geek Squad. They never get their work done on time and always have some reason for charging you extra even though they sell the contract as "all you'll ever need to pay to keep your computer running in tip top shape." Plus, it's never done correctly....you always have problems when you get it back from them.
This is in regards to BestBuy.com selling refurbished iPhones without warrantys as BRAND NEW phones.
My girlfriend wanted a iPhone 5s 64gig. She is already a verizon customer and was due for an upgrade. After calling many verizon stores in the area, unable to find this particular phone, we called Apple and they advised as that this phone is no longer made as they are directing people to the iPhone 6. They Apple rep told us that Best Buy/bestbuy.com may still have these in stock. After calling the local Bestbuys we ended up on bestbuy.com
We found an iPhone 5s 64gig for Verizon. No where did it state that these are refurbished phones, out of warranty phones, etc. Using her 2 year upgrade, my girlfriend paid $318 for this phone. Once it arrived, we contacted Apple to make sure that the phone was still under warranty as advised during our inital conversation with Apple prior to contacting Best Buy. Apple proceeded to tell us that the phone was refurbished and is 52 days out of warranty. We couldn't beleive that we just paid over $300 for a refurbished, unwarranted AND used an upgrade that comes once every 2 years.
We immediately contacted the Ohio distribution center listed on the invoice that came with the phone. The employees were very condesending, laughingly told us they only shipped new product, and could not transfer us to a supervisor. We then contacted 1-800-Best-Buy. After speaking to numerious people and being transfered many times we finally got on the phone with someone who was willing to help. They told us that this was a mistake and that they would overnight a brand new phone and email us a return shipping label for the refurbished phone.
Several hours passed and we never received tracking for the new phone, or the return shipping label via email. We then contacted customer service again and the first rep and supervisor told us that they had no record of us calling in or any notations regarding the issue. The supervisor then told us that it is impossible for them to overnight the new phone. ( We placed the order on a Monday, we received it on Tuesday. Overnight. Via UPS) He also stated that in order for them to ship out a new phone, the verizon upgrade must be reversed which can only happen by shipping in the refurb phone we had on hand. (At this point we still had not received the return shipping label) He then told us there was nothing he could do for us and basically said call back and talk to someone else.
Which we did. We finally got someone who was able to view the notes that were taken the first time we spoke with customer service and they too also advised that it is impossible for them to ship overnight. We believe this lady as she was very helpful, even conferencing in a supervisor from another department to help sort things out. She told us that we did not have to reverse the upgrade as the previous supervisor stated. She advised that we would receive tracking within 24 hrs, and that the phone was being expedited and it should arrive in 2-3 business days.
Which brings us up to date. We are waiting for tracking and once the new phone arrives we will confirm with Apple that it is a new phone and is covered under warranty.
Apparently Best Buy has a record doing this as the Apple rep told us to not open the box until we call them and verify it was still under warranty, which we did, which sparked all of the above.
Buyer Beware - When ordering ANY phone from BestBuy.com or any product for that matter. Contact the manufacturer to make sure your product is brand new and under warranty. I will update once the "new" phone arrives.
I've had a Best Buy card since 2006 and always used the online service. the other day I noticed a new format for the bill. They'd changed over to Citi. I saw a fee being charged for Debt Protection. Called Best Buy and got the run around. "it's a 3rd party provider" blah, blah, blah. Called Citi and more run around. Called the 800 number I was given and got even more of a run around. Would even tell me who they worked for. Very strange. Asked for it to be cancelled and got a letter confirming it today from Best Buy. Asked about the refund and more dancing. So there's an easy solution. Small claims court here is MA is cheap. Like $35. I'll go down to the court house tomorrow and file against Best Buy, Citi and this Debt Protection outfit.
This kind of thing is like the late night TV ads for real estate schemes. Best Buy has enough problems with out being associated with pnd scum like this.
Bought an HP laptop as a gift for an elderly family member , the unit wasn't received until Dec 20 then had to be wrapped and reshipped to NJ . It arrived on Dec 27 and wasn't set up till Jan 3-4 IT was plugged in for 2 weeks and on about the 12th she noticed the battery wasn't charging nor was the power supplied by the adapter. Best Buy c.s. refused to replace the. Power adapter and quoted a 15 day policy , they said the entire unit needs to be sent to HP ! There is currently a 3 week waiting period for this. The Best Buy Store in East Brunswick NJ didn't even want to look at it and told me send it to HP stating they would have to charge a diagnosis fee to check it out. This is totally crap , a new unit might fail but the retailer should stand behind it without inconveniencing the buyer. I've since disputed the charge on my best buy card and have no intention of paying it till they resolve this. I give best buy a zero rating for customer care.
I have had nothing but problems with geek squad at Best Buy in Joplin, MO. I have called 3 times for technical support, which I paid for, and have gotten nowhere. I took laptop in to store for, 40 mile roungtrip, because the people on the phone have no idea what they are doing. The Geek Squad took it and I listed the problems. They kept it 3 days and called and said it was fixed. Picked it up, came home and low and behold it was not fixed at all. I don't believe they did anything to my computer to be honest. I looked at report they gave me after the so called repair and the geek squad dude that took it had not even bothered to write down all the issues. I had to call Geek Squad Tech and they worked on it for another two hours by remote in my home and they claimed it was all fixed too. It's not. I spent over $600 on this computer and it does not work. They do not have a clue as to what they are doing in that store or on phone. I know there have been other complaints. I don't know how they can charge for Geek Squad protection when they don't know what they are doing. I don't know how Best Buy justifies this. The staff for the most part are rude and childesh. They act like a bunch of teenagers that need a baby sitter. I will never buy anything from Best Buy in Joplin, MO again, or any other Best Buy.
All I wanted was installation of the gas dryer I had ordered online at Best Buy (with a warranty) for $585. I called 1-800-BestBuy and got transferred again and again.
I finally got someone to arrange installation, but they canceled my first order and started a new order.
They charged my credit card $864 without telling me that they were raising the price of the dryer by $162.
They added almost $300--even though they took OFF the warranty! There was a $139 charge for installation that was not supposed to be charged. And they left off the warranty after discussing with me exactly what would be covered.
I was in the dark about the overcharges and missing warranty because they did NOT send me a copy of the receipt (or offer to send it).
I thought I was talking to Best Buy. I had no idea I was talking to the Geek Squad. They never identified themselves.
I tried to cancel my order, but Geek Squad refused to cancel because they said I bought my dryer in the store in Humble, Texas rather than from Geek Squad. However, my credit card shows that Geek Squad took the money out of my account. They continued to claim that I purchased the dryer inside the store in Humble, Texas even after I told them I'm in San Diego, and I haven't been to Texas since the 1970s.
I called the actual Best Buy store in Humble, Texas and they knew nothing about the order.
I talked to Geek Squad call centers in Georgia and Kentucky. But the Geek Squad Call Center that overcharged me was apparently in Humble, Texas. That would seem to be the only way my order could get the number of the store in Texas. The Geek Squad in Humble refused to answer their phone.
It turns out that the dryer is $449 everywhere in the US except for Humble, Texas, where it costs $611. Apparently Best Buy phone agents transfer people to Humble, Texas for that very reason. And then you can't get the problem fixed because you have to deal with the store in Humble, and the store in Humble tells you they know nothing about your order.
I warn people to be very careful and talk ONLY to your local BEST BUY store.
I was in my room watching tv and had a phone call and they claimed to be from the front desk and asked me for a card number to put in the computer to charge my card if there was any damage to the room. And about half an hour later I checked my bank account and my card was charged for $743.
I tried to get a refrigerator delivered which I had a delivery date about a month in advance. I later received an email right before the delivery date saying this item was on back order. I was remodeling my kitchen and had everything timed to arrive before two social events. I spent literally hours on the phone to try to talk to a customer service representative. First I was disconnected. Then I left a number to wait for a call back. They called it rang once and they were off the phone before I could get to the phone.
Once I did talk to some one they confirmed that my order was still scheduled for the original delivery date. I did not trust this person and called the store which said the item was on back order.
After another round of calls of complaining I was assured that my order would arrive on the scheduled date but I should call the next day to confirm. I did and my order was confirmed. The day before the delivery date I received an automated call indicating the time the delivery was to be made. This was followed by two more communications confirming delivery. At the time of the scheduled delivery I received a call from an automated source advising me that this item was on back order. Further calls proved fruitless. DO NOT TRUST BEST BUY. DO NOT ORDER FROM THEM. YOU WILL BE SORRY.
Recently purchased calibration services from bestbuy.com. This was a big mistake. I would advise ordering this in person and here is why. I placed the order online for $124.85 and was given a number and acitvation code to call into. Making the appt was a nightmare... When I called the 1st time, a CSR rep named Amir told me call into another number even though I was calling in to the number that was provided to me from the company. I called the other number and someone named Najam got on the phone and said I owed another $200.00 or my order would be cancalled. Even thouugh I gave him the receipt and the verification that I paid, he still did not care. No more best buy for me!
I was hard to get my money back on this one! AVOID
I came into Best Buy in Lafayette Indiana on 11-28-2014 to start a new 2 year contract with Sprint, for a simple $100 deposite for 2 phones. They scanned my card took my $100, and then tells me that I have to do, a 24 month easy payment plan, for a additional $225 PER phone. I do not have that kind of money, and told them iI would go else where, I come home to place my order online with Sprint, and it tells me insuficent funds on my card, check my card balance it say's that $100 was taken off, and sent to Sprint, I spend 1 hour on the phone with Sprint, transfered 7 times, for them to tell me that they do NOT have my $100 Best Buy has it and started a process of sending it, but never completed the transaction. I get transfered to Best Buy customer service, and they hung up on me, telling me I had to call back, So after almost a hour and a half, I had to Start all over. I have now been on hold, once again for another hour with Best Buy customer serive. And have yet to be able to talk to someone that actually knows what they are doing. Now, I am out of $100 and/or my 2 Sprint cell phones. And told they can't do anything about it until Monday. And was givin no recipt.
I bought a Bosch dishwasher at the Best Buy on Morse Rd. in Columbus, Ohio, in February of 2013. It worked fine until September 08, 2014, when it just "died."
I called Best Buy, which turned me over to AIG, the administrator of the extended warranty. Two months and three service calls later, I still have no working dishwasher. AIG refuses to replace the unit and Best Buy tells me they can't do anything: it is all up to AIG.
So, I have had no working dishwasher for over two months. Best Buy has not been remotely helpful and AIG won't do anything but continue to order more parts. They don't even want to talk about replacing my dishwasher with one that works, let alone refunding my money.
This is my Customer Service Nightmare. I have learned (the hard way) that Best Buy does not care about taking care of their customers. I will never again purchase anything from Best Buy. I will never again buy a Bosch appliance. And I will never, ever buy an extended warranty from AIG. Buyer Beware.
I have been a loyal customer to Best Buy and never hand any issues in past. I was very disappointed and felt discriminated by the store manager. On 11/12/2014 around 6:30 I walked in to: 609 Potomac Station Drive Leesburg, VA 20176 to get my phone replaced as it was not working.
I worked with Geek Squad gentleman and spend over 45 minutes. He was polite but unaware of the process of replacing the phone. Later we called Geek Squad and waited another 47 minutes on the phone and no help.
Geek squad asked me to call verizon and was put on hold and been waiting. After waiting another 30 minutes I requested to speak to a manager Jonathan Burbaker. I explained the situation to Jonathan and all he says sorry its Geek Squad and shifting blame to Geek Squad or to Verizon. Please note I have been in the store for over 2 hours now and still did not get any help. I told Johnathan Brubaker it is very frustrating and very unorganized way.
And I am unhappy customer. Store Manager Jonathan Brubaker asked me to leave the store. This is after me on hold for over an hour. And employee leaving me hanging high and dry.
Jonathan was not sympathetic or helpful. Felt like they just want to close the store and get out. Please assist me getting my phone replaced and report this incident to management so other customers don't experience the lack of service and discrimination.
Best Buy took my returned purchase and will not cerdit my best buy card,customer service employee who took the return did not give me a receipt, said the 99.99 plus tax would be credited to my account.
Guess what it didn't happen and now claim they cannot find any proof of the return..So now I'm suppose to pay for an item that I do not have.....They do
Best buy does not hold it's employees accountable, now do I have to pay for their mistake.I've made numerous phone calls, trips to their store,spoke with a manager.on and on and on..I suppose my time is worthless to Best Buy..On Nov 4th I was given a case # and told I would receive a credit witin 72 hrs..How dishonest Best Buy, shame on you, blame the customer
Please Best buy never feel that one of your employees lacks the fundamental ability to process a return.
My laptop is 1 year old and had an issue with the keyboard. I brought it to best buy/geek squad and they told me it needed a
new keyboard. I had to pay in advance for some reason $173.00, and was told it takes about 2 weeks. Almost 1 month
without my computer I called to see what was happening and no one knew, it took several calls and finally a visit to the store
for them to tell me they don't fix computers there, they ship them out to another company to fix and theuy need to get in
touch with them to see what is the hold up is. So more waiting and again I needed to call them when finally an agent tells me
the wrong keyboard was sent and they have to resend the right one and it will take more time so basically they never fixed
and no one was considerate enought to call me. I informed them I am leaving the country and need it asap so they
called me 2 days later saying it was ready and I would be refunded, which was fine. When I got to the store I had a suspicion
I should check to laptop before I go just by the condition it was returned to me with a crack and the keyboard was sticking
out. I tried to turn it on and it took 15 mins then I turned it on and off it took 35 mins to start. The technicians all said they
didn't touch it and the store manager was no help always answering me vaguely and not willing to help or take responsibility.
I was in the store for 2 hours with 1 tech who just said hes not responsible 1 tech who was a smart a** and a store manager
named Angie who would run away and not take accountability for the situation. Now I am stuck with a computer that barely
works, and getting quotes starting at $275.00 and more to fix it.
My wife bought a refirgerator from Best Buy and was told they would deliver and set up she paid over 2200.oo and went home. The deliver guys were poorly trained they knocked over my 4K TV and dented the frig which they discounted it 400.00 so they would not have to take it back. What i'm mad about is that they would not set up the ice maker because the On/Off valve was not behind the frig but under the sink. the water hose that came off the old frig was hooked up to it and all they had to do was hook it up to the frig. i called Best Buy and they told me on the phone i had to get a plumber to run a water pipe and set the On/Off valve behind the frig so they could hook up the hose from the on/ off valve to the frig. What really makes me mad is the Manager from pacific sales www.bestbuy.com/pacificsales said that they dont have to tell the consumer that information. that they do not train thier sales people about the product they sale. i will never buy another product from them which I have spent over 9,000.00 that month on a new gas range, 4K TV and now a side by side frig,
Be careful from buying from there their sales people are not trained to tell you the truth about the product.
In 2012 I bought a laptop from Best Buy in Bakersfield, CA. The sales person told me about a wonderful program that would extend my warranty three years. He told me unlike the manufacture warranty that I have to send in my computer for repair this one will replace my computer. I told him that is a good idea because I live very far and don’t have time to go back and forth between manufacture and the store. I paid as much as the price of a laptop for that three years warranty. Fast forward to January of this year and as I started having issues with my laptop problem such as, my computer thinking that I am holding the Control Key, computer keys falling off and my wireless wasn’t working right. I called Best Buy and they told me I have to setup an appointment with the Geeks Squad. I did, Kris at Geeks told me that they have to sent it in and I have to come back and get it. Then they gave me the option of getting it shipped to me. When I got it back they had change the Hard Drive which caused me to lose all my software, they also changed my keyboard. My wireless problem still existed and now I had another additional problem, when I typed the curser would jump and randomly would land at any place of my previously typed material so as a result if I didn’t catch it my sent e-mail would be unreadable or incomprehensive and just gibberish. Called them again and they told me to bring it back which I did. Again, they said we have to send it in. I asked for the manager, and told him that I am spending a lot of money and time to bring this computer to you. He told me their procedure for exchange has changed from when I bought my warranty and I have to give them three chances to fix it before they have to exchange it. They sent it in and was shipped to me again. My wireless is not working and now my computer thinks I am holding the Control Key again and my DVD drive is not working either so I cannot save my pictures and documents in case I have to take it in again.
I live about 80 miles away from my nearest Bust Buy in Bakersfield. I have taken it in 3 time which 2 out of those three times they have sent it in to their repair center.. Everytime I have to drive this computer to your their in Bakersfield it costs me money in gas and a whole day. They told me that after three times they will replace it but now they say another story. BTW, when I told them that I just will take it to a real computer repair place they told me if I do that I will void my warranty which I paid for. I feel like a hostage when now.
Product: Lexar JumpDrive 32GB USB 3.0 Flash Drive (S23)
Model #: LJDS23-32GASBNA
Best Buy Web Code: 10243189
In July 2014 I bought this Lexar 32GB JumpDrive from Best Buy, but immediately returned it to the store. The device is constructed of thin, flimsy plastic. The skimpy construction causes serious problems:
From the first time I inserted the drive into my computer, the drive did not function. The computer did not recognize the drive – the icon never mounted on the desktop. A JumpDrive is usually designed with its USB connector made of metal (aluminum), but in this model the outer part of the connector is plastic. Other consumers cite this as the cause of the drive malfunctioning.
Also, the slider sticks, and eventually could break due to the fragile materials. (Definition: the 'slider' moves the USB connector in and out of the plastic housing).
When I returned the Lexar drive to Best Buy, I encountered resistance from the staff before finally getting a refund:
The clerk accepted my word, but still told me: "Best Buy does not refund USB drives if the package is opened." The clerk claimed: "The store can't test returned drives because some people install malware on them."
I asked: "How can customers know whether a drive works unless we open it at home to try it? Surely we don't have to pay full price for a useless device, then toss it in the garbage?"
I asked whether the local store had seen many returns of the new lightweight Lexar drives? The clerk said: "Yes, some returns, but mostly affecting PC (not Mac) computers."
I had more depth to offer and said: "This is a known issue. When searching for answers I checked the Best Buy website. Reviews going back over a year (to April 2013) cite similar experiences. The store should put up signs warning consumers of the problem."
The clerk then decided he "would make an exception in my case and give me a refund." But this is not a favor: BestBuy was simply honoring the warranty – as Canadian law requires.
Advice to other customers seeking a refund: Print a copy of the Best Buy Return Policy and take it with you to the store.
Bottom line: Lexar goes one step too far in miniaturizing their newest USB drives.
I bought a CD player and speakers at Best Buy. I ended up spending $500.00 on this which was a rip off in itself. The kid that sold it to me says "get pioneers for the front and alpines for the back." Little did I know your not supposed to mix speakers because that causes problems. If they wouldn't have idiots working for them that tell you the wrong information that would be great. Then I had the employees put my speakers in and well lets say I've heard bad things about best buy audio guys but I figured I'd give it a shot. Well these idiots set up my speakers I have wires hanging down in my trunk and the speakers have TERRIBLE reception. They crackle as I'm listenging to them. If I have my windows down I can barely hear the music at all! When the base hits it makes the volume go down lower and sounds even worse! I don't even listen to music loud because I cant! I had a friend just go to wal-mart and get speakers put in and they sound 10 times better than what I got. I can not believe I paid what I did to get these idiots to put my speakers in and they completely suck. It was terrible from the boy telling me to mix two different kinds of speakers all the way to the installation of my speakers with wires hanging in my trunk to sound that is HORRIBLE. I am furious! I will NEVER go to Best buy ever again!!! It's sad when wal-mart has a better reputation!
This was by far the worst the experience I have ever had in my life!! I went in last Sunday to replace my phone that I have the Geek Squad protection on. I called early Sunday and told them what I did to my phone and they (the Best Buy on University) said I am covered and there is no fee.
I went to the location closet to my house in Belmar. I had to deal with the same young kid as I did last time when I had issues with my new LG G2 not charging. Completely clueless as he was the first time, just this time had a manager title!? How is far beyond me.
I told him what the University store told me and he said I am covered, but it is a $150 Deductible. I understand that as I called Sprint and they have the same and that's pretty standard. Then proceeded to tell me that they will get me a loaner phone while I have to wait 3-5 days for the replacement.
When I brought my phone last time for not charging, they had one there on the spot to give me, but not this time? Sprint will replace it for me that day. So again, I get it, fine I will wait, but I need a smart phone so I can download apps for work and to run a business.
The young kid brought out his manager to see if they had anything other than a flip phone and long behold he was an arrogant and very cocky man. I was so disgusted by the lack of customer service and want to help their customers that I left immediately.
The next day Monday I went to the South West store. I worked with another young man, but seemed as though he knew what he was doing compared to the other 2 at the BelMar store. I told him I would like to order the new phone and I do not need a replacement phone, my son let me use his for a couple of days.
I told him that I had about 2000 pictures of just my kids on there including my daughter's first loose tooth. Obviously very important to me and memories I can't get back. I tried to download my pics to my computer, but I was not able to as it was in charge only mode.
I wasn't able to unlock my phone to change that either. I asked if he knew anything else that I could do and he said I tried it all. So I believed him. I asked if I need to take out my SIM card or SD card and he said no, Sprint does not have SIM Cards.
So again I believed the Geek Squad guy. Come Thursday, I drive across town back to the store to pick up my phone. I get it and all looks great. Another guy activates it for me and then lets me know I am ready to go. I said is there anything else that I need to do and he said he handled it all.
I get home and now my phone says NO SIM Card!! Wait I thought that Sprint didn't have SIM Cards? Well the LG G2 does and that is because it's a 4G phone. Called Sprint and they informed me I was correct.
At that point I was irrate! I lost all of my pictures of my children and everything else in my phone because of a young kid who obviously has no training or no business being in the Geek Squad department or the phones department!!
So then I called Best Buy about 6 times before someone finally answered. I asked to speak to the manager and I got Ryan at the South West store once he called me back. He began to tell me as well that Sprint and the LG G2 doesn't require a SIM Card.
I told him that my phone says it does and Sprint told me that I did have one and I require one. After explaining to him about his products he finally believed me. Told me that I can come in and he will get me a SIM Card for my phone. I asked him to check and make sure my broken phone wasn't there in hopes to get my original SIM card out of that one. It wasn't.
When I went in he had nothing but excuses and said he thinks it was miscommunication! Seriously, miscommunication that your sales staff and managers don't know their products or anything about the Carriers that they advertise with?!
I asked him for the SIM card and also asked if he could help with a few features on my phone and he was clueless. I asked him how to change my text messaging, something I can do in my sleep. He had no clue about any features on my phone.
I am baffled because how did he make it to manager when he doesn't know any of the products? I took what he gave me and said I will figure it out myself and again excuses as to why he didn't know what he was doing.
As soon as I finally get back home to my kids I looked at what he gave me and it was a SD Card NOT a SIM Card! I called him immediately and was very very upset. He finally apologized and at that point, but what is your apology going to do?
I already lost all pictures of my kids due to Best Buy's lack of knowledgeable staff. I told him I need his bosses name and number and they need to figure out how to make this right. He gave me Rob Malmgren's name and told me to call after 1:30 today, Friday.
Rob handled what I need, but in no way understood what happen or why I was so upset. I have dealt with this horrific company for almost a week now with nothing but horrible customer service and attitude.
I then left work to go to the Park Meadows store to get the SIM Card. Told me I needed to ask for Jordan. I went in asked for her and she put me with Garrett E. While telling him what was going on she told him to activate my phone. I said ""no thank you I will do that myself"" and then there was the Awesome Best Buy attitude from her.
""ok whatever then"" was her words to me. Finally, I got with Garrett E. I wish I would have talked to him the whole time. He was so nice and wanted to help me. He even asked what happen that I was so upset and apologized right away. Thank you Garrett!
My main concern with all of this was the poor attitudes and the lack of customer service. I, myself, work in customer service and we do what it takes to make things work for our customers and we will go far out of our way to ensure happiness.
Not once did any manger offer anything to ease the stress or numerous mess ups made by their company. Barely even received an apology for all their mistakes. I will be cancelling all of my business with Best Buy with my son's and my account and also my friends and family are doing the same and some already have.
I will make sure I never ever go back to this place again.
I purchased a smart phone from this store about a year and a half go long with the Geek Squad protection plan; the term ""protection"" I use loosely as I compose this complaint. When I purchased this ""protecton"" agreement, I was reassured by the sales rep that my new smart phone was ""protected"" from every type of loss and damage. Much to my disappointment I learned that this was further from the truth.
I visited this store yesterday to replace my smart phone because I accidentally dropped my smart phone into my swimming pool only to be informed that the Geek Squad protection plan does not cover ""submersion"". Okay, probably in hind sight as a customer, I should have further inquired about the terms and conditions of what the Geek Squad protection plan covered and what the plan did not cover. Had I done so, I would have never wasted all of this money for an absolutely useless plan.
I contacted Geek Squad this morning to cancel my plan - no questions asked to me by the rep, no apologies, no attempt to keep me as a customer - no nothing other than to tell me that my plan was cancelled upon the phone call.
El caveat emptor: valuable lesson learned here; under any circumstances do not allow a Best Buy representtive talk you into purchasing a Geek Squad protection plan for a smart phone that you purchase through Best Buy. The ""protection"" plain will not be honored.
Just buy the phone and go through your cell phone provider for insurance; do not waste your money with the Geek Squad ""protection"" plan! If you do, you will get ripped off in the same manner that I did.