This is not exactly a "rip-off. but more of a concern. I purchased a queen memory foam bed from Scott at Bed Pros in Brandon,Florida I purchased it 5/17/2014 and after 3 nights on the Dominion model make by King Koil I didn't like the bed. I spent $1038.00 on this bed and WAS FULLY AWARE that there are no refunds. I am though entitled to a comfort exchange that I COULD have taken advantage of. But finding that no other mattress suited me at this store mostly due to the extreme cost ( the only other bed that felt decent cost over $3000.00)
My complaint is when I spoke to Scott I asked him for a 50% refund this way they will not be out any money and I then could shop elsewhere, Scott told me he would call the boss. ( owner) to try to get that done for me and he even told me that they would at least not loose money and everyone would be happy.Well, the BOSS said no, so I asked to speak to the BOSS........... Scott told me that the boss will not talk to me as the BOSS does not deal with customers...
OK, THE BOSS DOES NOT DEAL WITH CUSTOMERS??? Bed Pros is a decent size chain store and not having "THE BOSS" be willing to talk to a customer that spent "one thousand dollars" at THEIR STORE... that really makes me mad and basically the reason to complain,
Yes they offer "NO REFUNDS" I knew it but figuring that I would not have a issue and these guys have a good reputation I figured they would do all they could to make me happy.
having a MYSTERY OWNER really bothers me so, now I am out ONE THOUSAND DOLLARS with a company that has a LOCAL OWNER that will not talk to his customers............. very sad way to do business........... I highly recommend IF you buy something from them BE VERY AWARE that you cannot talk to anyone other than a store manager.
I feel 50% refund would have been fair but I cannot even talk to the LOCAL OWNER to discuss it. On a positive note the store manager Scott was pleasant overall IF I had 2 grand more I COULD HAVE upgraded and solved my issue. I just do not have that much cash, My biggest complaint is this company has a owner that will not talk to customers......... really??? not a way to do business in my opinion...
Bed Pros Reviews
Warranty is a scam - Although they say they will exchange items you are not pleased with.
Salesman is misleading.
This store is not reputable.
Luckily this was a test run for a much larger bedding purchase we will be making. Glad we found out before we went any further!
This is not exactly a "rip-off. but more of a concern. I purchased a queen memory foam bed from Scott at Bed Pros in Brandon,Florida I purchased it 5/17/2014 and after 3 nights on the Dominion model make by King Koil I didn't like the bed. I spent $1038.00 on this bed and WAS FULLY AWARE that there are no refunds. I am though entitled to a comfort exchange that I COULD have taken advantage of. But finding that no other mattress suited me at this store mostly due to the extreme cost ( the only other bed that felt decent cost over $3000.00)
My complaint is when I spoke to Scott I asked him for a 50% refund this way they will not be out any money and I then could shop elsewhere, Scott told me he would call the boss. ( owner) to try to get that done for me and he even told me that they would at least not loose money and everyone would be happy.Well, the BOSS said no, so I asked to speak to the BOSS........... Scott told me that the boss will not talk to me as the BOSS does not deal with customers...
OK, THE BOSS DOES NOT DEAL WITH CUSTOMERS??? Bed Pros is a decent size chain store and not having "THE BOSS" be willing to talk to a customer that spent "one thousand dollars" at THEIR STORE... that really makes me mad and basically the reason to complain,
Yes they offer "NO REFUNDS" I knew it but figuring that I would not have a issue and these guys have a good reputation I figured they would do all they could to make me happy.
having a MYSTERY OWNER really bothers me so, now I am out ONE THOUSAND DOLLARS with a company that has a LOCAL OWNER that will not talk to his customers............. very sad way to do business........... I highly recommend IF you buy something from them BE VERY AWARE that you cannot talk to anyone other than a store manager.
I feel 50% refund would have been fair but I cannot even talk to the LOCAL OWNER to discuss it. On a positive note the store manager Scott was pleasant overall IF I had 2 grand more I COULD HAVE upgraded and solved my issue. I just do not have that much cash, My biggest complaint is this company has a owner that will not talk to customers......... really??? not a way to do business in my opinion...