In August 2010, we purchased a home theater system from Best Buy and took advantage of their 36 month interest free financing. When we were signing the paperwork at Best Buy, the person who was assisting us with the paperwork asked if we wanted Account Protection. We specifically asked if it would cover us in the event any of the purchased components broke during the first few years and she told us yes, so we signed up for it.
After our first several payments that we made, we noticed that the $40/month payment (which was more than the minimum payment) was not bringing our total down on our purchase. There was always about $27 that was going to the Account Protection plan. We called to inquire what this was about on two separate occasions and each time a customer service representative assured us that we would want to keep this program. We asked if it would cover any problems that we had with any of our components and they assured us it would, so we retained the Account Protection.
After a year of paying the Account Protection, we called again to customer service and got an individual who explained that we were actually paying for a service that would cover our payments if we lost our job and couldn't pay on our account. When we discovered this, we promptly cancelled this service and told the representative that we believed we had been mislead. They launched an "investigation" and sent us paperwork confirming that we had signed up for this service. While we were upset that we had wasted an entire year paying for this service, we chalked it up to a big learning lesson.
Fast forward 2 years and we just made our last payment on our account which was the Promotional Payoff Amount. When we received our latest statement, it said we still owec $264.39. When I called Best Buy/Capital One, I received the runaround as to what the amount owed was for. After spending an hour on the phone, we was told that the Account Protection Plan was never paid on and loaded to the end of our payment plan. Therefore, we needed to pay the additional amount to satify our account. We were furious that when we were receiving the statements, it appeared that we were paying each month on the Account Protection Plan. We feel as though Best Buy/Capital One was very misleading on their monthly account statements.
When we told the Elizabeth, Account Manager from Customer Service, and Arlene, the Debt Protection Manager, that we were mislead, they both apologized but stated that this was what we owed. We clearly believe we were purposely mislead on three separate occasions. It appears to us, that Best Buy/Capital One has trained and encouraged their personnel to create a state of confusion and deception in order to profit.
We are interested in knowing if anyone else has encountered this situation and what their outcome has been. We believe Best Buy/Capital One is profiting from their misleading practice.
Be carefull when ordering multiple items on BestBuy.com. I ordered 2 LapTop Computers on 1 order for a total of $787.74. BestBuy.com proceeded to authorize my purchase through my bank account (checked for available funds) - no problem yet.
The problem orrurred when only 1 of my LapTop Computers was ready to ship, BestBuy.com re-authorized my bank account for an additional $393.87 (the cost of 1 of the computers), leaving the original authorization for $787.74 in place. My bank account was hit for almost $400 extra! This has caused an overdraft situation in my account, 1 bounced check - so far, and an overdraft fee.
When I contacted BestBuy.com Customer Service, they were ultimately not able to help me. The Supervisor said to me "in this sitiuation, there is nothing I can do." I asked for compensation - he was not able to offer any. I asked for him to contact his suppervisor, somebody at the Corporate Office that had authority to help me. His quote - "I can't contact them, they will not take my call, I am the top of the ladder and there is nothing I can do."
If you order more than 1 item from BestBuy.com, they might split the order and unnessecarily tie up your bank funds, because - "that is how our system works."
We are shopping @ Best Buy since 2007. We signed up to a program, which called same as cash.
In 2007 , when we got the firs statement from bes buy , we called in because we had a charge for $ 16.99 every month from a company called DEBT PROTECTION .
The representative from Best Buy told us , unfortunetly they cant do anything about this.
Then we called the Debt Protection company , who said the same thing.
Then we called back time to time , getting the same answer.
Then the price went up to $30.00 .
Now , this year in 2014 the price went up to $ 59.99.We called in again and now we were able to stop this scam finally. And we got back $ 120.00 . But after all these we want all the money back since 2007 , because i never authorised them for no Debt Protection.
BestBuy and the Debt protection agency tel:800 365 6256 are in the SCAM tougether.
BBY Solutions, Inc. Reviews
In August 2010, we purchased a home theater system from Best Buy and took advantage of their 36 month interest free financing. When we were signing the paperwork at Best Buy, the person who was assisting us with the paperwork asked if we wanted Account Protection. We specifically asked if it would cover us in the event any of the purchased components broke during the first few years and she told us yes, so we signed up for it.
After our first several payments that we made, we noticed that the $40/month payment (which was more than the minimum payment) was not bringing our total down on our purchase. There was always about $27 that was going to the Account Protection plan. We called to inquire what this was about on two separate occasions and each time a customer service representative assured us that we would want to keep this program. We asked if it would cover any problems that we had with any of our components and they assured us it would, so we retained the Account Protection.
After a year of paying the Account Protection, we called again to customer service and got an individual who explained that we were actually paying for a service that would cover our payments if we lost our job and couldn't pay on our account. When we discovered this, we promptly cancelled this service and told the representative that we believed we had been mislead. They launched an "investigation" and sent us paperwork confirming that we had signed up for this service. While we were upset that we had wasted an entire year paying for this service, we chalked it up to a big learning lesson.
Fast forward 2 years and we just made our last payment on our account which was the Promotional Payoff Amount. When we received our latest statement, it said we still owec $264.39. When I called Best Buy/Capital One, I received the runaround as to what the amount owed was for. After spending an hour on the phone, we was told that the Account Protection Plan was never paid on and loaded to the end of our payment plan. Therefore, we needed to pay the additional amount to satify our account. We were furious that when we were receiving the statements, it appeared that we were paying each month on the Account Protection Plan. We feel as though Best Buy/Capital One was very misleading on their monthly account statements.
When we told the Elizabeth, Account Manager from Customer Service, and Arlene, the Debt Protection Manager, that we were mislead, they both apologized but stated that this was what we owed. We clearly believe we were purposely mislead on three separate occasions. It appears to us, that Best Buy/Capital One has trained and encouraged their personnel to create a state of confusion and deception in order to profit.
We are interested in knowing if anyone else has encountered this situation and what their outcome has been. We believe Best Buy/Capital One is profiting from their misleading practice.
Be carefull when ordering multiple items on BestBuy.com. I ordered 2 LapTop Computers on 1 order for a total of $787.74. BestBuy.com proceeded to authorize my purchase through my bank account (checked for available funds) - no problem yet.
The problem orrurred when only 1 of my LapTop Computers was ready to ship, BestBuy.com re-authorized my bank account for an additional $393.87 (the cost of 1 of the computers), leaving the original authorization for $787.74 in place. My bank account was hit for almost $400 extra! This has caused an overdraft situation in my account, 1 bounced check - so far, and an overdraft fee.
When I contacted BestBuy.com Customer Service, they were ultimately not able to help me. The Supervisor said to me "in this sitiuation, there is nothing I can do." I asked for compensation - he was not able to offer any. I asked for him to contact his suppervisor, somebody at the Corporate Office that had authority to help me. His quote - "I can't contact them, they will not take my call, I am the top of the ladder and there is nothing I can do."
If you order more than 1 item from BestBuy.com, they might split the order and unnessecarily tie up your bank funds, because - "that is how our system works."
We are shopping @ Best Buy since 2007. We signed up to a program, which called same as cash.
In 2007 , when we got the firs statement from bes buy , we called in because we had a charge for $ 16.99 every month from a company called DEBT PROTECTION .
The representative from Best Buy told us , unfortunetly they cant do anything about this.
Then we called the Debt Protection company , who said the same thing.
Then we called back time to time , getting the same answer.
Then the price went up to $30.00 .
Now , this year in 2014 the price went up to $ 59.99.We called in again and now we were able to stop this scam finally. And we got back $ 120.00 . But after all these we want all the money back since 2007 , because i never authorised them for no Debt Protection.
BestBuy and the Debt protection agency tel:800 365 6256 are in the SCAM tougether.
Debt Protection address is : p.o. box 1507 Forth worth TX 76101
PLEASE BE AWERE OF BEST BUY AND THE DEBT PROTECTION AGENCY !!!!