What a joke of an investigation of my fraud claim, Ginny Carder said that the signature on the back of my stolen check compared favorably with the Affidavid of Forged Endorsement. Of course it should it's a forgery for a reason lady, plus the theif had my signature on an operating agreement, now my family is out of $10,000!!!! This was my inheritance to make matters worse. My family has gone through hell and back because of this lady's decision to deny this forged endorsement claim. If you do business with BBVA Compass just know that they're going to do whatever possible to take money from you vs. taking care of customers. Ginny Carder and everyone at BBVA Compass Corporate Investigations should rot in hell for their bad decisions to rob hard working Americans.
BBVA Compass
Ginny Carder
Corporate Investigations & Recovery Department-Fraud Investigator I
I had a savings and a checking account. BBVA Compass would randomly deduct amounts from my savings to apply to my checking account and would then send me letters that my savings account would need to be converted to a checking account due to some federal regulation if I make transfers from savings to checking over a certain number of times in a certain period. This made me think they wanted my savings to be a checking on purpose so that they could charge the monthly fee. I went into one bank and demanded that the savings be closed due to their threats of converting it to a checking when it was their system auto transferring small amounts without my permission on a regular basis and not me. I was told it was closed.
Upon a visit to the bank a month or two later, I find that it was still open. I demanded that it be closed again and was told that it was. I sat with them a few months longer. I went to the physical location to close out my checking account on Garfield St and the teller sat me with a desk person to get the account closed. They emptied my account, gave me the money, and I asked for a receipt of the account being closed. They said they could not do that at that time but the account would be closed. Now, 1 month later, I am getting overdraft fees and email statement notices for an account that I no longer have. They have been the worst bank I have ever had. It's like it's part of their policy to not listen to your instructions so that they can charge you fees.
BBVA compass stole 5,200 money from our account without notification via phone or letter. They close our account after they stole it. We called and they said we lack information and they send us the papers that need to filled out. We have been their customer for more than a year and all our automatic payments goes to them. Since we did not receive any letter or papers they said that we need to fill them out so we went to the bank. They help us fill out the papers. BUt until now they have not returned our money from the account. We talk to the customer service and ask for the superviser. The supervisor named Maylene told us she will call us on Monday to help us about our account but she never did. We called the next day and she was in sick leave. We called again in the next day and they said there are two Maylene and they are all in their breaks so they will call us but they never did. They have given us excuses every time we call. We trusted this bank so much and yet they treat us like this. We never knew what happened to our stolen money until now. We did our part and went to the bank and fill up the papers yet they disregard us. Justice please
BBVA Compass Reviews
What a joke of an investigation of my fraud claim, Ginny Carder said that the signature on the back of my stolen check compared favorably with the Affidavid of Forged Endorsement. Of course it should it's a forgery for a reason lady, plus the theif had my signature on an operating agreement, now my family is out of $10,000!!!! This was my inheritance to make matters worse. My family has gone through hell and back because of this lady's decision to deny this forged endorsement claim. If you do business with BBVA Compass just know that they're going to do whatever possible to take money from you vs. taking care of customers. Ginny Carder and everyone at BBVA Compass Corporate Investigations should rot in hell for their bad decisions to rob hard working Americans.
BBVA Compass
Ginny Carder
Corporate Investigations & Recovery Department-Fraud Investigator I
Tel. 205-297-3335 - Fax 205-524-1327 [email protected]
Annex Building– 3317 6th Ave. South Birmingham,AL 35233
AL BI AX SEC
I had a savings and a checking account. BBVA Compass would randomly deduct amounts from my savings to apply to my checking account and would then send me letters that my savings account would need to be converted to a checking account due to some federal regulation if I make transfers from savings to checking over a certain number of times in a certain period. This made me think they wanted my savings to be a checking on purpose so that they could charge the monthly fee. I went into one bank and demanded that the savings be closed due to their threats of converting it to a checking when it was their system auto transferring small amounts without my permission on a regular basis and not me. I was told it was closed.
Upon a visit to the bank a month or two later, I find that it was still open. I demanded that it be closed again and was told that it was. I sat with them a few months longer. I went to the physical location to close out my checking account on Garfield St and the teller sat me with a desk person to get the account closed. They emptied my account, gave me the money, and I asked for a receipt of the account being closed. They said they could not do that at that time but the account would be closed. Now, 1 month later, I am getting overdraft fees and email statement notices for an account that I no longer have. They have been the worst bank I have ever had. It's like it's part of their policy to not listen to your instructions so that they can charge you fees.
BBVA compass stole 5,200 money from our account without notification via phone or letter. They close our account after they stole it. We called and they said we lack information and they send us the papers that need to filled out. We have been their customer for more than a year and all our automatic payments goes to them. Since we did not receive any letter or papers they said that we need to fill them out so we went to the bank. They help us fill out the papers. BUt until now they have not returned our money from the account. We talk to the customer service and ask for the superviser. The supervisor named Maylene told us she will call us on Monday to help us about our account but she never did. We called the next day and she was in sick leave. We called again in the next day and they said there are two Maylene and they are all in their breaks so they will call us but they never did. They have given us excuses every time we call. We trusted this bank so much and yet they treat us like this. We never knew what happened to our stolen money until now. We did our part and went to the bank and fill up the papers yet they disregard us. Justice please