On January 1st, 2014, I ordered 20 1 0z American Eagle coins. They delivered 14 and have stopped answering emails and the phone. They owe me over $7,000. This is a scam. They partially ship orders so that this is technically a civil case not a criminal case. This is there MO
I ordered 4 gold coins for which I paid $3,850.78. However, when package arrived on Saturday, 13th of September 2014 I opened it and found only 3 gold coins. Furthermore, only 2 coins were the kind and size I ordered. The third coin was only ½ oz American Eagle Gold coin instead of the 1 oz coin. The missing coin was also 1 oz American Gold Eagle.
I tried to call about that issue but the phone number listed on the website Bankofbullion.com is only for sales and I was told that there is no way to speak by phone with somebody about the issue with the content of the package. The only way is to contact them via their website using my account.
So I sent first complaint just after noon on that Saturday, saying that I found only 3 coins instead of the 4. At that time I did not have my reading glasses nor could I recognize by size that American Gold Eagle coin was only ½ oz size. Later that afternoon I examined the coins more closely and found the size. So I sent my second complaint that evening.
The first response from Bankofbullion was on Monday, 15th of September about 9:30 am that I should send back what was incorrect and that they in the meantime examined the shipment.
By the end of the day I did not get any other response. Finally, on Tuesday, 16th of September, at 9:15 am they came back with: “After investigation we find that your order was shipped complete and you received what you ordered. First you claim that everything is OK except that 1 coin was missing. Then you claim that the size is wrong. Your conflicting claims don’t make sense. If you decided to make a claim to gain something it won’t work.”
After that I tried again to tell them that I am a reputable, retired engineer from Cummins Inc. and there is no way that I would try to gain something like that, that I could send them a pictures of the coins so they can see that one coin is only ½ oz size, pleaded to them to let me speak with someone in management but all that did not result in any success.
About two weeks ago I wrote a letter to Mr. Gary D. Gruenberg, VP at AMG Assets Inc explaining him the whole situation. However, the letter was never delivered since nobody picked it up.
Basically I paid for the two 1 oz Gold Eagle Coins $2,669.86 and received only on ½ oz Gold Eagle coin which makes about $2,000 loss for me.
I had the same experience with them. I ordered 20 American Gold Eagle Coins and wired $ 25,401. It is now a year later and I have received only 14 coins. My loss is over $7,000. It was a nightmare. I thought they would ship 20 coins on the first shipment but only received 14. They said I was on allocation. Next they shipped 5 coins, then 1 coin and next 1 coin. Then they stopped answering emails and the phone
They promised shipment after shipment. I did a background check on the owner Gary Gruenberg. He has a criminal record going back many years and all the way to the state of California. He was charged with serious traffic violations, assault, and scams. One of the scams in the report is similar to my experience.
I reported the scam to the Charlotte County Police, the Adventura Police Department, Florida Attorney General, the FBI IC3 report, and mail fraud complaint with the UPS. No response
Gary called me after I threatened him with legal action. He told me they were trying to save the business and he would send me a check for my loss. The check never appeared after repeated promises.
The Charlotte County police told me that his offense is a civil case not a criminal case. That is his MO! Take an order and partially ship it so he can avoid criminal charges. I have given up on getting back my money but would love to put the SOB out of business. One star
Bank of Bullion Reviews
Bank of Bullion Scam
On January 1st, 2014, I ordered 20 1 0z American Eagle coins. They delivered 14 and have stopped answering emails and the phone. They owe me over $7,000. This is a scam. They partially ship orders so that this is technically a civil case not a criminal case. This is there MO
I ordered 4 gold coins for which I paid $3,850.78. However, when package arrived on Saturday, 13th of September 2014 I opened it and found only 3 gold coins. Furthermore, only 2 coins were the kind and size I ordered. The third coin was only ½ oz American Eagle Gold coin instead of the 1 oz coin. The missing coin was also 1 oz American Gold Eagle.
I tried to call about that issue but the phone number listed on the website Bankofbullion.com is only for sales and I was told that there is no way to speak by phone with somebody about the issue with the content of the package. The only way is to contact them via their website using my account.
So I sent first complaint just after noon on that Saturday, saying that I found only 3 coins instead of the 4. At that time I did not have my reading glasses nor could I recognize by size that American Gold Eagle coin was only ½ oz size. Later that afternoon I examined the coins more closely and found the size. So I sent my second complaint that evening.
The first response from Bankofbullion was on Monday, 15th of September about 9:30 am that I should send back what was incorrect and that they in the meantime examined the shipment.
By the end of the day I did not get any other response. Finally, on Tuesday, 16th of September, at 9:15 am they came back with: “After investigation we find that your order was shipped complete and you received what you ordered. First you claim that everything is OK except that 1 coin was missing. Then you claim that the size is wrong. Your conflicting claims don’t make sense. If you decided to make a claim to gain something it won’t work.”
After that I tried again to tell them that I am a reputable, retired engineer from Cummins Inc. and there is no way that I would try to gain something like that, that I could send them a pictures of the coins so they can see that one coin is only ½ oz size, pleaded to them to let me speak with someone in management but all that did not result in any success.
About two weeks ago I wrote a letter to Mr. Gary D. Gruenberg, VP at AMG Assets Inc explaining him the whole situation. However, the letter was never delivered since nobody picked it up.
Basically I paid for the two 1 oz Gold Eagle Coins $2,669.86 and received only on ½ oz Gold Eagle coin which makes about $2,000 loss for me.
Bank of Bullion
That's strange, I bought from them three times and all was delivered as promised.
Bank of Bullion Scam
I had the same experience with them. I ordered 20 American Gold Eagle Coins and wired $ 25,401. It is now a year later and I have received only 14 coins. My loss is over $7,000. It was a nightmare. I thought they would ship 20 coins on the first shipment but only received 14. They said I was on allocation. Next they shipped 5 coins, then 1 coin and next 1 coin. Then they stopped answering emails and the phone
They promised shipment after shipment. I did a background check on the owner Gary Gruenberg. He has a criminal record going back many years and all the way to the state of California. He was charged with serious traffic violations, assault, and scams. One of the scams in the report is similar to my experience.
I reported the scam to the Charlotte County Police, the Adventura Police Department, Florida Attorney General, the FBI IC3 report, and mail fraud complaint with the UPS. No response
Gary called me after I threatened him with legal action. He told me they were trying to save the business and he would send me a check for my loss. The check never appeared after repeated promises.
The Charlotte County police told me that his offense is a civil case not a criminal case. That is his MO! Take an order and partially ship it so he can avoid criminal charges. I have given up on getting back my money but would love to put the SOB out of business. One star