I called Automatic Rain to my home to move a sprinkler head that was on the neighbors property from when the home was built. They came out and relocated the head to my property. The head was in working order before they moved it. A few days after they moved it I noticed it was not working. I called them back to advise them of the problem.
The company came back out when I was not home and fixed the problem by replacing the head without my authorization. My neighbor happened to be outside when the technician was working on the sprinkler system. The tech told my neighbor that he was sure glad this repair became available as the company was slow and did not have any work. Days later I received an invoice in the mail for the repair in the amount of 135.00. I feel this should have been repaired at no charge since it was working prior to their arrival to move the sprinkler head. After speaking to DJ Clark and refusing to pay they turned it over to a collection agency who had an attorney on staff that sued me and in the end with their fees cost me 239.00
This company is not ethical and does not care about the long term relationship of their customers. Prior to this I had used them for years to winterize my system. Now they have lost a customer for life.
Automatic Rain Reviews
I called Automatic Rain to my home to move a sprinkler head that was on the neighbors property from when the home was built. They came out and relocated the head to my property. The head was in working order before they moved it. A few days after they moved it I noticed it was not working. I called them back to advise them of the problem.
The company came back out when I was not home and fixed the problem by replacing the head without my authorization. My neighbor happened to be outside when the technician was working on the sprinkler system. The tech told my neighbor that he was sure glad this repair became available as the company was slow and did not have any work. Days later I received an invoice in the mail for the repair in the amount of 135.00. I feel this should have been repaired at no charge since it was working prior to their arrival to move the sprinkler head. After speaking to DJ Clark and refusing to pay they turned it over to a collection agency who had an attorney on staff that sued me and in the end with their fees cost me 239.00
This company is not ethical and does not care about the long term relationship of their customers. Prior to this I had used them for years to winterize my system. Now they have lost a customer for life.