Auto Processing Center is the worst company to deal with in general but specifically getting a refund. It's been almost a year ago that one of the representatives contacted me regarding extended vehicle warranty. I usually don't fall for something like that but I knee I had 30 days to receive a refund and cancel. I received my manual in the mail and looked it over and was not impressed as it doesn't cover much so made the call to cancel it. I did this for every week for a month, sent in my written cancellation paper work and still no refund or a person to return my voicemails. I started calling snd pressed the appropriate number to "add " service. I finally got a representative and they told me I never canceled it and by this time it's past the 30 days. I soon got frustrated and asked to their manager. I spoke to Ken Hamilton and he promised that I would get my refund. This has yet to happen. every week for 11 months I would call, leave a message, speak to a representative and they told me my refund is processing. Lies, lies, lies. They told me they lost my odometer reading three times therefore couldn't process my refund. I even had my lawyer draft two letters to them requesting my refund. They haven't done anything. This is seriously disturbing company that is full of non professionals that steal money. We must put an end to it. Never trust Auto Pricessing Center its a joke of a company.
On 7-29-13 I was contacted by Auto Processing Center re: a warranty program for my Jeep. I was told I had 30 days to decide if I wanted to keep it. The contract price was $2664.00 and I put down $400.00.
On 8-13-13 I contacted Tim and he told me how to send in for a cancellation and my refund. I did everything he told me. On 8-20-13 I received a letter from EFG Companies stating my contract was cancelled as of the above date, well within the 30 days. I contacted Auto Processing Center as soon as I received the letter of cancellation. I was told to give them 6 weeks to process the refund.
On 10-7-13 I recontacted Auto Processing Center. I was told again that it is being processed.
On 11-14-13 I recontacted Auto Processing Center and again told, it was being processed.
I started calling evey other day in December to inquire about my refund. I still Have yet to receive it. I followed the cancellation process perfectly.
I made a final call today, 12-27-13... however this time, no one answered and the mail box is full so I can not leave a message.
I was sold the Extended Auto Insurance Policy on the phone with the guarantee that if I find something wrong I could easily cancel it within 30 days and get my full refund. When I once receieved the coverage contract and checked the reputation of this ripoff company I decided to cancel it per the directions of the written instructions in the service contract.
I have been told by the customer service department that the cancellation have been in effect and I am due a refund. Despite the fact that it's been over 4 months now I have not been able to receive any phone calls back by the "management" of this ripoff company. I want to proceed with litigation and am looking for other people who have been ripped off. Please contact me @ (((REDACTED)))@yahoo.com and we can proceed further.
I bought and paid up front for an extended warranty from Auto Proessing Center. Everything they told me it covered, I found was not true when I received my policy and contract eight days later. On the ninth day I called for a refund of which they told me on the first phone call that I could get a refund if I did not like this policy/contract. They told me that they would send me a form to fill out and return of which I never received. I contacted them again and they told me to send a letter to them asking for refund and the reason. I did that and it has been several weeks and I still haven't heard from them. I have called them daily and they give me a run around and end up hanging up on me. They must now have my phone noted and do not answer my calls anymore. This company or center has over a million reports against them and they are still in business?????
A representative from the Auto Processing Center, Santa Ana, CA 92705 called 11/15/2012 to offer an extended warranty on my 2004 Ford F-150. He repeatedly said it covered everything except maintenance items and had a 30 day money back guarantee--the salesman said all I had to do to cancel was call their office at 1-800-356-8170 and I would receive a full refund and not be charged further. The price was $2,395 with $195 down and 18 monthly payments of $122.22.
I was skeptical of an extended warranty offered on a vehicle that is nearly 9 years old and I had not had a chance to research the company to see if they were reliable. But since there was a 30 day money back guarantee, I decided to order it for a review. And since I would be ordering it via credit card, I could always dispute the charge if they failed to refund my money in case I cancelled the order.
I purchased it for review and received a copy of the vehicle service contract via UPS. Upon reading it, I found that it only covered a limited number of listed parts. For example, for electrical, it does not cover any of the dozens of sensors, relays, and computers in a modern vehicle. I was astounded by extent of what was not covered and by a very long section on what is not covered which could include all of the items previously listed as covered. For example, Section C, 1, L says that it does not cover defects that were covered by technical service bulletins (TSBs). There are at least 142 TSBs for the 2004 F-150 so it would be quite the research project to determine what parts would still be covered by this service contract. The service contract requires pre-authorization before covering a repair during which they would undoubtedly check for TSBs to see if they could get out of covering a repair. And TSBs are just one of dozens of exclusions listed in the service contract. There are enough, in my opinion, to rule out coverage of just about any repair. The ""catch"" on this contract, and most others I suspect, is that they do not intend to pay for many, if any, repairs. That's how they make their money.
American Auto Shield, LLC, 5695 Yukon St, Arvada, CO 80002 is listed in the service contract as the administrator of the contract, i.e., the company that provides authorization for repairs and makes payments to auto repair centers for repairs. In researching this company, I found that they have numerous complaints against them for failing to authorize repairs, failing to honor the contract, failing to make refunds, shoddy service, misrepresentation, etc.
Omnisure Group, LLC is listed in the vehicle service contract as the administrator of the ""payment plan agreement."" There are a number of rip off reports on this company.
Based on my review of the vehicle service contract and research on the companies involved, I called the Auto Processing Center at 1-800-356-8170 on November 26 (within the 30 day cancellation period) and cancelled the contract and advised them that I expected a prompt refund of $195 to my credit card account. Instead of providing a refund, the company, through it's Omnisure company charged my credit card account an additional $122.22 on 12-17-2012. I have been unable to get representatives from either the Auto Processing Center or Omnisure to return my telephone calls. I have filed a dispute of the 2 charges with my credit card company. Since I filed the dispute within the credit card company's standard 60 day dispute period and had followed the vendors stated 30 day cancellation policy, my credit card company will give me a credit and charge back the amounts to those companies. That's the security of making purchases via credit card rather than any other means.
In conclusion, the vehicle service contract being sold by the Auto Processing Center or any of its aliases such as American Auto Shield or Omnisure is a rip off. Their promise of a 30 day money back guarantee is also a rip off. Save your money and simply pay for repairs as they occur. You cannot save money with a service contract such as those sold by these companies. Also, pay by credit card and understand the dispute provisions which provide you security if the vendor fails to perform or deliver what they promised
Auto Processing Center Reviews
Auto Processing Center is the worst company to deal with in general but specifically getting a refund. It's been almost a year ago that one of the representatives contacted me regarding extended vehicle warranty. I usually don't fall for something like that but I knee I had 30 days to receive a refund and cancel. I received my manual in the mail and looked it over and was not impressed as it doesn't cover much so made the call to cancel it. I did this for every week for a month, sent in my written cancellation paper work and still no refund or a person to return my voicemails. I started calling snd pressed the appropriate number to "add " service. I finally got a representative and they told me I never canceled it and by this time it's past the 30 days. I soon got frustrated and asked to their manager. I spoke to Ken Hamilton and he promised that I would get my refund. This has yet to happen. every week for 11 months I would call, leave a message, speak to a representative and they told me my refund is processing. Lies, lies, lies. They told me they lost my odometer reading three times therefore couldn't process my refund. I even had my lawyer draft two letters to them requesting my refund. They haven't done anything. This is seriously disturbing company that is full of non professionals that steal money. We must put an end to it. Never trust Auto Pricessing Center its a joke of a company.
On 7-29-13 I was contacted by Auto Processing Center re: a warranty program for my Jeep. I was told I had 30 days to decide if I wanted to keep it. The contract price was $2664.00 and I put down $400.00.
On 8-13-13 I contacted Tim and he told me how to send in for a cancellation and my refund. I did everything he told me. On 8-20-13 I received a letter from EFG Companies stating my contract was cancelled as of the above date, well within the 30 days. I contacted Auto Processing Center as soon as I received the letter of cancellation. I was told to give them 6 weeks to process the refund.
On 10-7-13 I recontacted Auto Processing Center. I was told again that it is being processed.
On 11-14-13 I recontacted Auto Processing Center and again told, it was being processed.
I started calling evey other day in December to inquire about my refund. I still Have yet to receive it. I followed the cancellation process perfectly.
I made a final call today, 12-27-13... however this time, no one answered and the mail box is full so I can not leave a message.
I was sold the Extended Auto Insurance Policy on the phone with the guarantee that if I find something wrong I could easily cancel it within 30 days and get my full refund. When I once receieved the coverage contract and checked the reputation of this ripoff company I decided to cancel it per the directions of the written instructions in the service contract.
I have been told by the customer service department that the cancellation have been in effect and I am due a refund. Despite the fact that it's been over 4 months now I have not been able to receive any phone calls back by the "management" of this ripoff company. I want to proceed with litigation and am looking for other people who have been ripped off. Please contact me @ (((REDACTED)))@yahoo.com and we can proceed further.
I bought and paid up front for an extended warranty from Auto Proessing Center. Everything they told me it covered, I found was not true when I received my policy and contract eight days later. On the ninth day I called for a refund of which they told me on the first phone call that I could get a refund if I did not like this policy/contract. They told me that they would send me a form to fill out and return of which I never received. I contacted them again and they told me to send a letter to them asking for refund and the reason. I did that and it has been several weeks and I still haven't heard from them. I have called them daily and they give me a run around and end up hanging up on me. They must now have my phone noted and do not answer my calls anymore. This company or center has over a million reports against them and they are still in business?????
A representative from the Auto Processing Center, Santa Ana, CA 92705 called 11/15/2012 to offer an extended warranty on my 2004 Ford F-150. He repeatedly said it covered everything except maintenance items and had a 30 day money back guarantee--the salesman said all I had to do to cancel was call their office at 1-800-356-8170 and I would receive a full refund and not be charged further. The price was $2,395 with $195 down and 18 monthly payments of $122.22.
I was skeptical of an extended warranty offered on a vehicle that is nearly 9 years old and I had not had a chance to research the company to see if they were reliable. But since there was a 30 day money back guarantee, I decided to order it for a review. And since I would be ordering it via credit card, I could always dispute the charge if they failed to refund my money in case I cancelled the order.
I purchased it for review and received a copy of the vehicle service contract via UPS. Upon reading it, I found that it only covered a limited number of listed parts. For example, for electrical, it does not cover any of the dozens of sensors, relays, and computers in a modern vehicle. I was astounded by extent of what was not covered and by a very long section on what is not covered which could include all of the items previously listed as covered. For example, Section C, 1, L says that it does not cover defects that were covered by technical service bulletins (TSBs). There are at least 142 TSBs for the 2004 F-150 so it would be quite the research project to determine what parts would still be covered by this service contract. The service contract requires pre-authorization before covering a repair during which they would undoubtedly check for TSBs to see if they could get out of covering a repair. And TSBs are just one of dozens of exclusions listed in the service contract. There are enough, in my opinion, to rule out coverage of just about any repair. The ""catch"" on this contract, and most others I suspect, is that they do not intend to pay for many, if any, repairs. That's how they make their money.
American Auto Shield, LLC, 5695 Yukon St, Arvada, CO 80002 is listed in the service contract as the administrator of the contract, i.e., the company that provides authorization for repairs and makes payments to auto repair centers for repairs. In researching this company, I found that they have numerous complaints against them for failing to authorize repairs, failing to honor the contract, failing to make refunds, shoddy service, misrepresentation, etc.
Omnisure Group, LLC is listed in the vehicle service contract as the administrator of the ""payment plan agreement."" There are a number of rip off reports on this company.
Based on my review of the vehicle service contract and research on the companies involved, I called the Auto Processing Center at 1-800-356-8170 on November 26 (within the 30 day cancellation period) and cancelled the contract and advised them that I expected a prompt refund of $195 to my credit card account. Instead of providing a refund, the company, through it's Omnisure company charged my credit card account an additional $122.22 on 12-17-2012. I have been unable to get representatives from either the Auto Processing Center or Omnisure to return my telephone calls. I have filed a dispute of the 2 charges with my credit card company. Since I filed the dispute within the credit card company's standard 60 day dispute period and had followed the vendors stated 30 day cancellation policy, my credit card company will give me a credit and charge back the amounts to those companies. That's the security of making purchases via credit card rather than any other means.
In conclusion, the vehicle service contract being sold by the Auto Processing Center or any of its aliases such as American Auto Shield or Omnisure is a rip off. Their promise of a 30 day money back guarantee is also a rip off. Save your money and simply pay for repairs as they occur. You cannot save money with a service contract such as those sold by these companies. Also, pay by credit card and understand the dispute provisions which provide you security if the vendor fails to perform or deliver what they promised