Thought I was getting a free trail but no. then when I called them they where suppose to refund me so much and take me of the mailing list they have done neither and I received another shipment. I sent it back and the postmaster wrote refused. I can't afford this I'm trying to help with my 5 grandkids!
I ordered the skin care product with only having to pay the shipping & handling of $4.95. I received my order within a few days. Then received my credit card statement and an additional $97.88 was taken out, when only the s/h should have been charged. I contacted the company and complained. They promised to reimburse the account for $100.00, which they never did. They also said i received another package through the post office and never received but charged again for $97.88. All the man did was give me a hard time. He then promised to send the second product or reimburse me $50.00. Neither never happened. I also tried reportinng this information to the Better Business Bureau, but I did not have all the necessary information they requested. I hope my boyfriend's credit card company will help. Thank you.
I ordered AuraVie sample paid for shipping .2.months later ,another package came in mail,which I never ordered,took it to post office & returned it unopened,meanwhile,they deducted $97.88 &also $88 dollars illegally from my account,leaving me with a big overdraft,now can't pay for my Meds or necessities.This place is a shady co., needs to be closed down & refunds to all who got ripped off!
I ordered a ""risk-free"" trial of 3 sample bottles of Auravie online. I was only charged for the shipping and handling (1.05) and a small processing fee (1.95), and the fine print of the order form did mention that the free trial automatically subscribes you to their product unless you cancel within 10 days.
I called 9 days after my order was sent to cancel. I spoke with Rebecca and her supervisor, Monica, in the Utah location. Rebecca informed me that I could cancel the order and no charges would be placed on my card. A few minutes later, she called back and let me know that was misinformation and I would actually have to pay $30 for the cost of the ""free"" sample.
Rebecca put me on the phone with Monica, who explained that they don't have sample sizes and the package I received was a month's supply, so I would either have to send it back (meaning I pay the shipping and processing costs both ways, and get no package) or pay the $30 to keep the sample. After arguing for a while, she dropped that price to $14, but insisted she couldn't go any lower. I agreed to pay the $14 dollars and she assured me that it meant I would NOT be charged anything else.
That was yesterday. This morning, I logged onto my online banking and found a charge from IMSKIN (not Auravie) at a different location, with a different phone number (that doesn't work) for $97.88. I called Auravie back and they confirmed that they charged me $97.88. I asked them why this charge came from a different company and they sounded clueless.
My bank has agreed to refund the charge if it goes through and Auravie does not ultimately reverse it, but STAY AWAY from these people!
AuraVie Skincare Reviews
Thought I was getting a free trail but no. then when I called them they where suppose to refund me so much and take me of the mailing list they have done neither and I received another shipment. I sent it back and the postmaster wrote refused. I can't afford this I'm trying to help with my 5 grandkids!
I ordered the skin care product with only having to pay the shipping & handling of $4.95. I received my order within a few days. Then received my credit card statement and an additional $97.88 was taken out, when only the s/h should have been charged. I contacted the company and complained. They promised to reimburse the account for $100.00, which they never did. They also said i received another package through the post office and never received but charged again for $97.88. All the man did was give me a hard time. He then promised to send the second product or reimburse me $50.00. Neither never happened. I also tried reportinng this information to the Better Business Bureau, but I did not have all the necessary information they requested. I hope my boyfriend's credit card company will help. Thank you.
I ordered AuraVie sample paid for shipping .2.months later ,another package came in mail,which I never ordered,took it to post office & returned it unopened,meanwhile,they deducted $97.88 &also $88 dollars illegally from my account,leaving me with a big overdraft,now can't pay for my Meds or necessities.This place is a shady co., needs to be closed down & refunds to all who got ripped off!
I ordered a ""risk-free"" trial of 3 sample bottles of Auravie online. I was only charged for the shipping and handling (1.05) and a small processing fee (1.95), and the fine print of the order form did mention that the free trial automatically subscribes you to their product unless you cancel within 10 days.
I called 9 days after my order was sent to cancel. I spoke with Rebecca and her supervisor, Monica, in the Utah location. Rebecca informed me that I could cancel the order and no charges would be placed on my card. A few minutes later, she called back and let me know that was misinformation and I would actually have to pay $30 for the cost of the ""free"" sample.
Rebecca put me on the phone with Monica, who explained that they don't have sample sizes and the package I received was a month's supply, so I would either have to send it back (meaning I pay the shipping and processing costs both ways, and get no package) or pay the $30 to keep the sample. After arguing for a while, she dropped that price to $14, but insisted she couldn't go any lower. I agreed to pay the $14 dollars and she assured me that it meant I would NOT be charged anything else.
That was yesterday. This morning, I logged onto my online banking and found a charge from IMSKIN (not Auravie) at a different location, with a different phone number (that doesn't work) for $97.88. I called Auravie back and they confirmed that they charged me $97.88. I asked them why this charge came from a different company and they sounded clueless.
My bank has agreed to refund the charge if it goes through and Auravie does not ultimately reverse it, but STAY AWAY from these people!
This company is impossible to contact. Listed phone number is a recording only. It automaticity disconnects your call.
Address is a PO BOX
I WILL CONTACT MY CREDIT CARD COMPANY TO DENY CHARGES.
I will mail the product back to POBOX address.
The product is alcohol,water and artificial coloring