I went to Aspen Dental for Dental services. They worked up a bill and stated that my insurance would pay for part of the services. The balance I borrow from a company they set me up with, which would leave a 0 balance.
I had the dental work done. A short time after this, I received a bill for from Aspen Dental. The amount is not important here, I thought OK they made a mistake on the bill they worked up. I never complained about it, I started making payments to them. Then Aspen Dental turn the balance over to a collection agency. Which I paid in full with a credit card. I did everything they requested at the time of the services. I could have barrow more money if they were up front with the true amount.
I most likely would have went to my Regular Dentist instead of using Aspen Dental, because the final cost would not be appealing to me. I believe Aspen Dental knew the insurance would not pay the amount stated by them. I have tried over and over to get a response from Aspen Dental on why they would send my account to a collection company, they would not returned my emails or any other communication attempts. Aspen Dental will tell you what ever it takes to get your services. They most likely will lie when they apologize for the bad service, after all they have your money.
Ok so you get free x-rays & exam but do not expect ANY treatment the first visit. This is a practice management strategy taught by dental practice management companies. After your x-rays, hygienist exam & brief dental exam you are told what "You Need". Hold on to your hat because if not they will take it to. I have pretty good teeth, just needed a new dentist, a cleaning and a gold crown re cemented(I pulled it out myself accidentally when I was flossing) however was told I "Needed" a deep cleaning which would cost me $1314.00, and the dentist said "He had a feeling the crown would need more than just re cementing back in" even though I told him I was the one who pulled it out while flossing and it was NOT bothering me. In fact I brushed it really good while the crown was out and purchased a temporary kit to glue it back in temporarily which it had been in for almost 2 weeks with no problem(and now is 4 weeks) but they figured the cost of a "New Crown". So they tried to get me to schedule an appointment to have a total of $2,425 Dollars worth of work done. The good news is if the fee is over $1,000 you can apply for financing and if you qualify have 12 months interest free to pay it back. ALL this when all I wanted was a cleaning which usually runs between $150-$250 including x-rays and re-cementing my gold crown back in, which usually costs between $75-200. Instead of a total of under $500, probably more like $300, they tried to scam me into OVER $2,400. Give ME A BREAK. You are better off going ANYWHERE ELSE and paying for your x-rays and exam. I just thought it would be a good start to a long term relationship but instead this practice LOST a LONG TERM patient who would have sent them MANY other people. Instead of being HONEST and just telling me the TRUTH and just gluing my expensive Gold crown back in(a back tooth crown done in gold due to stress on back teeth from biting) they tried to screw me to the wall and EXTRACT several THOUSAND DOLLARS out of me. I WILL NEVER GO BACK THERE and recommend you DO NOT go here unless you are ready to fork over some BIG BUCKS and get work done you do not really need. I am very familiar with dentist who utilize Practice Management Companies and/or have attended classes/seminars on how to maximize their practice and see nothing wrong with it IF(AND ONLY IF) they are actually HONEST with what the patient really needs, not what the Dr. "feels" is needed. Give me a break.
I made the HUGE mistake of taking my dental business to Aspen Dental, West Melbourne Fl, last year 06/2013. The dentist was completely incompetent, in my opinion, and I have had many, dental procedures in my life. in June of 2013, I went to Aspen Dental in West Melbourne Fl, I needed to have 6 teeth pulled and a partial denture made and installed. I went to multiple appointments, for impressions, and finally when the time came to have the extractions, the dentist was only able to pull 1 tooth and informed me I would have to go to a oral surgeon to have the extractions completed. This I could understand, I returned approx. 2 weeks later to have a TEMPORARY partial denture installed, that according to the dentist I would have to wear for 6 months, then they would make me a permanent partial denture. I never returned to Aspen dental to have the permanent partial done, I was completely turned off by their practices and lack of planning for my procedures. I went to a new dentist this year to have my permanent denture constructed, when the new dentist tried to file a claim with my insurance, it was denied, based on the fact that they had paid Aspen Dental for a permanent partial denture, the year before. I NEVER received a permanent denture from Aspen Dental.
I went to Aspen Dental in person to address this issue, per instructions from my insurance company. This office no longer employs the dentist, or office manager that were there when I had my work done. I spoke with the new office manager, she informed me that she would be happy to speak with the district manager about my situation on the following Tuesday, and get back with me. I waited until Tuesday afternoon and contacted her again, she inquired as to whether the partial I had received from them had any metal in it, I explained that it did NOT and that there is absolutely no doubt that this piece is a TEMPORARY partial denture. The office manager attempted to tell me that when billed to the insurance company, the same codes for a temporary and permanent partial are used, and that the billing was accurate.
I had to enlist the help of my insurance company to fight the battle for me, the agent from my dental insurance called the office manager and finally corrected her on the codes for temporary vs. permanent. The office manager finally agreed that they had billed incorrectly and agreed to send a retraction (on the ins. company recorded line). After a week of no action from the office manager at Aspen, I called corporate headquarters to address the issue, I have waited over a week since I called the HQ of Aspen Dental, for ANY sort of response, and I have heard NOTHING. My insurance company has had to refer the matter to the fraud department of the company to try to resolve the issue, when informed that this was happening, the office manager of Aspen Dental, West Melbourne Fl, agreed to have a retraction in their office the same day, a week later, they still have not complied.
I had one of the worst dental experiences of my life at Aspen Dental West Melbourne Fl, and I thought it was over when I stopped going to this company, but a year later, I am still paying for the mistake of giving Aspen Dental my business. They REFUSE to correct a situation they have already admitted they were wrong in, and will not contact me back regarding my complaint to the headquarters. This is a very deceitful company and they will not help you in any way if they make a mistake!!
Aspen Dental Reviews
I went to Aspen Dental for Dental services. They worked up a bill and stated that my insurance would pay for part of the services. The balance I borrow from a company they set me up with, which would leave a 0 balance.
I had the dental work done. A short time after this, I received a bill for from Aspen Dental. The amount is not important here, I thought OK they made a mistake on the bill they worked up. I never complained about it, I started making payments to them. Then Aspen Dental turn the balance over to a collection agency. Which I paid in full with a credit card. I did everything they requested at the time of the services. I could have barrow more money if they were up front with the true amount.
I most likely would have went to my Regular Dentist instead of using Aspen Dental, because the final cost would not be appealing to me. I believe Aspen Dental knew the insurance would not pay the amount stated by them. I have tried over and over to get a response from Aspen Dental on why they would send my account to a collection company, they would not returned my emails or any other communication attempts. Aspen Dental will tell you what ever it takes to get your services. They most likely will lie when they apologize for the bad service, after all they have your money.
Ok so you get free x-rays & exam but do not expect ANY treatment the first visit. This is a practice management strategy taught by dental practice management companies. After your x-rays, hygienist exam & brief dental exam you are told what "You Need". Hold on to your hat because if not they will take it to. I have pretty good teeth, just needed a new dentist, a cleaning and a gold crown re cemented(I pulled it out myself accidentally when I was flossing) however was told I "Needed" a deep cleaning which would cost me $1314.00, and the dentist said "He had a feeling the crown would need more than just re cementing back in" even though I told him I was the one who pulled it out while flossing and it was NOT bothering me. In fact I brushed it really good while the crown was out and purchased a temporary kit to glue it back in temporarily which it had been in for almost 2 weeks with no problem(and now is 4 weeks) but they figured the cost of a "New Crown". So they tried to get me to schedule an appointment to have a total of $2,425 Dollars worth of work done. The good news is if the fee is over $1,000 you can apply for financing and if you qualify have 12 months interest free to pay it back. ALL this when all I wanted was a cleaning which usually runs between $150-$250 including x-rays and re-cementing my gold crown back in, which usually costs between $75-200. Instead of a total of under $500, probably more like $300, they tried to scam me into OVER $2,400. Give ME A BREAK. You are better off going ANYWHERE ELSE and paying for your x-rays and exam. I just thought it would be a good start to a long term relationship but instead this practice LOST a LONG TERM patient who would have sent them MANY other people. Instead of being HONEST and just telling me the TRUTH and just gluing my expensive Gold crown back in(a back tooth crown done in gold due to stress on back teeth from biting) they tried to screw me to the wall and EXTRACT several THOUSAND DOLLARS out of me. I WILL NEVER GO BACK THERE and recommend you DO NOT go here unless you are ready to fork over some BIG BUCKS and get work done you do not really need. I am very familiar with dentist who utilize Practice Management Companies and/or have attended classes/seminars on how to maximize their practice and see nothing wrong with it IF(AND ONLY IF) they are actually HONEST with what the patient really needs, not what the Dr. "feels" is needed. Give me a break.
Said that my exam and x rays were no charge for first time customers , then later billed my ins
called and i told them that the girl said there eas no charge for today , called too tell them about this
they said if you do not have ins its free but seeing i had ins they billed it rip off
I made the HUGE mistake of taking my dental business to Aspen Dental, West Melbourne Fl, last year 06/2013. The dentist was completely incompetent, in my opinion, and I have had many, dental procedures in my life. in June of 2013, I went to Aspen Dental in West Melbourne Fl, I needed to have 6 teeth pulled and a partial denture made and installed. I went to multiple appointments, for impressions, and finally when the time came to have the extractions, the dentist was only able to pull 1 tooth and informed me I would have to go to a oral surgeon to have the extractions completed. This I could understand, I returned approx. 2 weeks later to have a TEMPORARY partial denture installed, that according to the dentist I would have to wear for 6 months, then they would make me a permanent partial denture. I never returned to Aspen dental to have the permanent partial done, I was completely turned off by their practices and lack of planning for my procedures. I went to a new dentist this year to have my permanent denture constructed, when the new dentist tried to file a claim with my insurance, it was denied, based on the fact that they had paid Aspen Dental for a permanent partial denture, the year before. I NEVER received a permanent denture from Aspen Dental.
I went to Aspen Dental in person to address this issue, per instructions from my insurance company. This office no longer employs the dentist, or office manager that were there when I had my work done. I spoke with the new office manager, she informed me that she would be happy to speak with the district manager about my situation on the following Tuesday, and get back with me. I waited until Tuesday afternoon and contacted her again, she inquired as to whether the partial I had received from them had any metal in it, I explained that it did NOT and that there is absolutely no doubt that this piece is a TEMPORARY partial denture. The office manager attempted to tell me that when billed to the insurance company, the same codes for a temporary and permanent partial are used, and that the billing was accurate.
I had to enlist the help of my insurance company to fight the battle for me, the agent from my dental insurance called the office manager and finally corrected her on the codes for temporary vs. permanent. The office manager finally agreed that they had billed incorrectly and agreed to send a retraction (on the ins. company recorded line). After a week of no action from the office manager at Aspen, I called corporate headquarters to address the issue, I have waited over a week since I called the HQ of Aspen Dental, for ANY sort of response, and I have heard NOTHING. My insurance company has had to refer the matter to the fraud department of the company to try to resolve the issue, when informed that this was happening, the office manager of Aspen Dental, West Melbourne Fl, agreed to have a retraction in their office the same day, a week later, they still have not complied.
I had one of the worst dental experiences of my life at Aspen Dental West Melbourne Fl, and I thought it was over when I stopped going to this company, but a year later, I am still paying for the mistake of giving Aspen Dental my business. They REFUSE to correct a situation they have already admitted they were wrong in, and will not contact me back regarding my complaint to the headquarters. This is a very deceitful company and they will not help you in any way if they make a mistake!!