Archives.com billed me for nine months via "auto renewal" without my knowledge or awareness. I called the customer service number to inquire about my so-called account. I was told that I signed up for a "7 day trial" and this was automatically renewed. First, I am wary of auto-renewals if it is not something I am sure I will keep. Secondly, I could not find the "Welcome" email in my mailbox. The representative told me I signed up for the 7 day free trial and was automatically renewed. OK, I did not use the service and surely the IT department could verify this no? Well, the response was that the service was there for me to use, and I was charged whether I used it or not. Yes, understandable, but I am stating I did not order said service and for some reason was charged under suspicious circumstances for an auto renewal. The rep could only provide me with a 3 month refund. This sort of business practice is evil. I cannot recall exactly what I was doing on December 21, but I am not inclined to believe I entered into an auto renewal contract with Archives.com. To make matters worse, this company is rated A+ by the Better Business Bureau though there are numerous complaints for said practice. Be wary and stay away. I fault myself for not catching it quicker, yet I see a larger problem. Just last month I noted a similar situation in which I supposedly paid for some service from Property Value Records. I caught this much faster, but KNEW something was amiss when the company cited an email address that was not mine. Further, after reading the BBB page, I discovered this company was fined by the FTC under a different name. I received a partial refund, though I am convinced that even with my computer security practices, someone or organization has hacked my information. CHECK EVERYTHING. This, along with all of the other daily frustrations of life.
Archives.com is a rip off! They offer a 'free trial' for which credit card info must be input, & fee will be charged after 7 day free period. Then an account must be created, but it's not possible to do that because it won't accept a pwd. Throws an error: must be 6 characters. Input 6 characters (actually several different combos of 6 characters, including alpha only, alpa/num & alpha/num+sp chars) & system still throws error. So account cannot be created. Emailed 'contact us' on their site. Rec'd no response.
This is clearly just a ripoff to let the free trial lapse & begin charging monthly fees for a service not able to be accessed.
NICE biz model, yea? Create a site that won't let you register, then charge for it. Don't use this 'free' geneology service.
Signed up for the free trial at archives.com and am really disgusted at the nothingness this service delivers. Just as worthless, if not more than ancestry.com.
I am seeking the cemetary location of great grandparents. This service has my ggrandparents names and dates of birth and deaths, which I can find anywhere online for free. So that's not worth a dime. When I click on the ""vital records"" icon that looks like they've found handwritten proofs, I am told to check out the State's death certificate website. So I would have to pay for this worthless service, only to have to pay again.
So ripoff Archives.com doesn't know anything about obits or cemetaries for where ggp and ggma are. So I said, OK I'll at least look into the family trees. Welp. They don't have any of that information at all. They have nothing. No newspaper info, no obit, no cemetary, only census info which is already FREE, surname histories... like you can't figure that out on your own without them. Anyone need a yearbook listing?
Worthless.
The one thing that really p's me off is when searcing the ""family trees"" you get a convenient ""Apology for a lack of the serive"" that says: ""Please note: The Ancestry.com Public Member Trees are currently not searchable due to maintenance, but they are expected to be back around May 21st. We apologize for the inconvenience.""
Yea so let me lapse my free trial for this. I'd like to actually see if any individual member has a better idea of wtf a geneology records service should provide but I'm not hanging around to waste a dime for this ""missing service.""
How has this idiot company not been sued yet for false advertising? If you all wanna get together on a class action, I am in.
Archives.com Reviews
Archives.com billed me for nine months via "auto renewal" without my knowledge or awareness. I called the customer service number to inquire about my so-called account. I was told that I signed up for a "7 day trial" and this was automatically renewed. First, I am wary of auto-renewals if it is not something I am sure I will keep. Secondly, I could not find the "Welcome" email in my mailbox. The representative told me I signed up for the 7 day free trial and was automatically renewed. OK, I did not use the service and surely the IT department could verify this no? Well, the response was that the service was there for me to use, and I was charged whether I used it or not. Yes, understandable, but I am stating I did not order said service and for some reason was charged under suspicious circumstances for an auto renewal. The rep could only provide me with a 3 month refund. This sort of business practice is evil. I cannot recall exactly what I was doing on December 21, but I am not inclined to believe I entered into an auto renewal contract with Archives.com. To make matters worse, this company is rated A+ by the Better Business Bureau though there are numerous complaints for said practice. Be wary and stay away. I fault myself for not catching it quicker, yet I see a larger problem. Just last month I noted a similar situation in which I supposedly paid for some service from Property Value Records. I caught this much faster, but KNEW something was amiss when the company cited an email address that was not mine. Further, after reading the BBB page, I discovered this company was fined by the FTC under a different name. I received a partial refund, though I am convinced that even with my computer security practices, someone or organization has hacked my information. CHECK EVERYTHING. This, along with all of the other daily frustrations of life.
Archives.com is a rip off! They offer a 'free trial' for which credit card info must be input, & fee will be charged after 7 day free period. Then an account must be created, but it's not possible to do that because it won't accept a pwd. Throws an error: must be 6 characters. Input 6 characters (actually several different combos of 6 characters, including alpha only, alpa/num & alpha/num+sp chars) & system still throws error. So account cannot be created. Emailed 'contact us' on their site. Rec'd no response.
This is clearly just a ripoff to let the free trial lapse & begin charging monthly fees for a service not able to be accessed.
NICE biz model, yea? Create a site that won't let you register, then charge for it. Don't use this 'free' geneology service.
Signed up for the free trial at archives.com and am really disgusted at the nothingness this service delivers. Just as worthless, if not more than ancestry.com.
I am seeking the cemetary location of great grandparents. This service has my ggrandparents names and dates of birth and deaths, which I can find anywhere online for free. So that's not worth a dime. When I click on the ""vital records"" icon that looks like they've found handwritten proofs, I am told to check out the State's death certificate website. So I would have to pay for this worthless service, only to have to pay again.
So ripoff Archives.com doesn't know anything about obits or cemetaries for where ggp and ggma are. So I said, OK I'll at least look into the family trees. Welp. They don't have any of that information at all. They have nothing. No newspaper info, no obit, no cemetary, only census info which is already FREE, surname histories... like you can't figure that out on your own without them. Anyone need a yearbook listing?
Worthless.
The one thing that really p's me off is when searcing the ""family trees"" you get a convenient ""Apology for a lack of the serive"" that says: ""Please note: The Ancestry.com Public Member Trees are currently not searchable due to maintenance, but they are expected to be back around May 21st. We apologize for the inconvenience.""
Yea so let me lapse my free trial for this. I'd like to actually see if any individual member has a better idea of wtf a geneology records service should provide but I'm not hanging around to waste a dime for this ""missing service.""
How has this idiot company not been sued yet for false advertising? If you all wanna get together on a class action, I am in.