Answers By should be closed down and companies like Acer and gateway should not even have their names associated with them! This has given me a very bad taste in my mouth for these companies, and I will not buy another of their computers until they find another "third party" service provider.
This Company DOES have way too many hands in the pot, and they do NOT know what they are doing even when you try to tell them that it is something you KNOW can not be accomplished from a remote location. Well I thought just MAYBE technology had passed me by in the last hours.....and they could physically restore my computer back to Factory from where they were to get rid of a Virus that they could NOT remove in any other way!!!!
What they managed to do was to lose and corrupt ALL of my current company files of 7 years, and LOSE completely 27 years of Tax Client FILES!!!! They promised me that it was backing up on the hard drive that I provided them. They did NOT do it! I LOST everything!!!!!!!!!
Do not trust this company with your computer AT ALL!!!!!! Run as fast as you can in another direction. The person that KNEW they had made such a travesty of a mistake TOLD me to call back on Monday for a REFUND. Well being a business person, I IMMEDIATLY took a screen print of the conversation!!!!
When I called back on Monday and they were extremely rude in every way possible, they finally said ..."We cannot give you a refund, because your original issue got fixed" I said you are joking!!!! You destroyed not only my computer but our lives, and you are telling me that you fixed my problem!!!!! OH I WAS MAD!!!!!
So I am not stopping, I will let others know as much as I can what this company has done, and the results!
Tech did not know how to access my CMOS even though they are Acer professionals. When I realized what she wanted I accessed my CMOS and she had me change my boot order to CD-DVD first. She then had me try to boot from a non-bootable disk. She then gave up and told me a senior tech would contact me.
I did some research on the internet and found that alt F2 would start the Acer e-recover program but my disk was corrupt.
I then found out that there was a hidden disk partitiion on my hard drive and changed my boot oreder to access the hidden partition first. I then restored my computer to factory state. This person should have known this.
The senior tech phoned the next day and I told him I wanted my money back ($199.99US + Can GST + Sk Sales Tax). I was told customer relations was not available and they would phone me the next day. They phoned me two days later when I was not home. I phone them today and was told customer relations was not available and would phone me in 30mins and i am still waiting.
Answers By Gateway Reviews
Answers By should be closed down and companies like Acer and gateway should not even have their names associated with them! This has given me a very bad taste in my mouth for these companies, and I will not buy another of their computers until they find another "third party" service provider.
This Company DOES have way too many hands in the pot, and they do NOT know what they are doing even when you try to tell them that it is something you KNOW can not be accomplished from a remote location. Well I thought just MAYBE technology had passed me by in the last hours.....and they could physically restore my computer back to Factory from where they were to get rid of a Virus that they could NOT remove in any other way!!!!
What they managed to do was to lose and corrupt ALL of my current company files of 7 years, and LOSE completely 27 years of Tax Client FILES!!!! They promised me that it was backing up on the hard drive that I provided them. They did NOT do it! I LOST everything!!!!!!!!!
Do not trust this company with your computer AT ALL!!!!!! Run as fast as you can in another direction. The person that KNEW they had made such a travesty of a mistake TOLD me to call back on Monday for a REFUND. Well being a business person, I IMMEDIATLY took a screen print of the conversation!!!!
When I called back on Monday and they were extremely rude in every way possible, they finally said ..."We cannot give you a refund, because your original issue got fixed" I said you are joking!!!! You destroyed not only my computer but our lives, and you are telling me that you fixed my problem!!!!! OH I WAS MAD!!!!!
So I am not stopping, I will let others know as much as I can what this company has done, and the results!
Tech did not know how to access my CMOS even though they are Acer professionals. When I realized what she wanted I accessed my CMOS and she had me change my boot order to CD-DVD first. She then had me try to boot from a non-bootable disk. She then gave up and told me a senior tech would contact me.
I did some research on the internet and found that alt F2 would start the Acer e-recover program but my disk was corrupt.
I then found out that there was a hidden disk partitiion on my hard drive and changed my boot oreder to access the hidden partition first. I then restored my computer to factory state. This person should have known this.
The senior tech phoned the next day and I told him I wanted my money back ($199.99US + Can GST + Sk Sales Tax). I was told customer relations was not available and they would phone me the next day. They phoned me two days later when I was not home. I phone them today and was told customer relations was not available and would phone me in 30mins and i am still waiting.