I arrived to the store on 8/13/2014 with the contractor only to find out that the bed that I purchased came with different color rails. The color of the selected item was dark and the rails that accompanied my set were a light oak. When I spoke with Melissa (manager) she stated that the original rails arrived broken and that the store manager ordered the ones that were with the set. She then stated that she could have the original ones on Friday August 15, 2014; nonetheless this was unhelpful as both the contractor and I already arrived.
There are several things unethical about this. I explained to her that I had to compensate my contractor for delivery and assembly, and again would be obligated to pay more money for the contractor to come back to my location for a second time and assemble the correct rails. The manager was extremely nonchalant about the issue and took on the attitude that said “oh well.” She stated that the company does not compensate and did not express any form of an apology.
This issue was not properly communicated with me. In this case, communication was not just good business practice; it was the decent thing to do. Melissa stated that the company did try to reach out to me, however I not receive any phone calls regarding the issue and I certainly would have not scheduled a contractor to come out until the issues with the rails were rectified.
I simply had the product returned and requested for a refund; however I am still out of the delivery cost.
Also I just realized I was being charged for delivery when I already canceled that request. AVOID.
After only a few years of regular (not at all heavy, since my husband is really the only regular user) use of my two loveseats and a chair, the leather began cracking and pieces even cracked off and fell to the floor. I called the store where I purchased the furniture and an extended warranty and was informed that the warranty doesn't cover this type of damage. As if that weren't shady enough, I called the company and spoke with Gina, who told me to send photos. She called me and offered me a 10 percent discount on other furniture.
Okay, so at least she offered me some recompense, but considering the poor quality of the furniture and the amount of money I paid, a whopping 10 percent is what this company considers standing by its products and its customers?
American Signature Furniture Reviews
I arrived to the store on 8/13/2014 with the contractor only to find out that the bed that I purchased came with different color rails. The color of the selected item was dark and the rails that accompanied my set were a light oak. When I spoke with Melissa (manager) she stated that the original rails arrived broken and that the store manager ordered the ones that were with the set. She then stated that she could have the original ones on Friday August 15, 2014; nonetheless this was unhelpful as both the contractor and I already arrived.
There are several things unethical about this. I explained to her that I had to compensate my contractor for delivery and assembly, and again would be obligated to pay more money for the contractor to come back to my location for a second time and assemble the correct rails. The manager was extremely nonchalant about the issue and took on the attitude that said “oh well.” She stated that the company does not compensate and did not express any form of an apology.
This issue was not properly communicated with me. In this case, communication was not just good business practice; it was the decent thing to do. Melissa stated that the company did try to reach out to me, however I not receive any phone calls regarding the issue and I certainly would have not scheduled a contractor to come out until the issues with the rails were rectified.
I simply had the product returned and requested for a refund; however I am still out of the delivery cost.
Also I just realized I was being charged for delivery when I already canceled that request. AVOID.
After only a few years of regular (not at all heavy, since my husband is really the only regular user) use of my two loveseats and a chair, the leather began cracking and pieces even cracked off and fell to the floor. I called the store where I purchased the furniture and an extended warranty and was informed that the warranty doesn't cover this type of damage. As if that weren't shady enough, I called the company and spoke with Gina, who told me to send photos. She called me and offered me a 10 percent discount on other furniture.
Okay, so at least she offered me some recompense, but considering the poor quality of the furniture and the amount of money I paid, a whopping 10 percent is what this company considers standing by its products and its customers?