I was very sick and this ambulance company American medical response transported me twice in June 2015. They misrepresented the miles as 39 miles and it's only 14.5 miles . Then they sent me a bill I told them to bill my insurance and now they're threatening to take me to collections . One bill is $2395.32 the other $1542. This company is just money hungry and didn't treat me with any respect when I was in the ambulance. If you ever need an ambulance don't call American medical response!
It's become clear over the past 2+ months that AMR just doesn't plan to provide my medical records as legally required.
The emergency personnel are great, but the folks back at the office are shirking their responsibilities. I keep getting the run-around after mailing my request for medical records on April 15, 2015. They admit that my request began "processing" on May 11. (I think you have to follow up with a phone call in order for them to start processing your request.)
On June 22, 2015 and they told me they couldn't even bring up my request on their computer screens. But they did admit that they can still see that my request began processing on May 11. They asked me to mail a new request to a new address: P. O. Box 554120, Los Angeles, CA 90074. So I did.
Perhaps they have a policy of ignoring requests until the patient jumps through a certain number of hoops. Or maybe they don't plan to give me my records at all--even though the law requires it.
Today the "Patient Advocate" called me, and asked me to resubmit my request for records by FAX--along with my ID. So I prepared the documents and tried to FAX--but the machine doesn't answer! It's not simply busy, it just doesn't pick up.
What a surprise, right?
Also, the "patient advocate" gave me her phone number, but (I hope you're sitting down when you read this) she doesn't answer either!
The score I'm giving them is for illegal handling of medical records, not problematic emergency care.
American Medical Response Reviews
I was very sick and this ambulance company American medical response transported me twice in June 2015. They misrepresented the miles as 39 miles and it's only 14.5 miles . Then they sent me a bill I told them to bill my insurance and now they're threatening to take me to collections . One bill is $2395.32 the other $1542. This company is just money hungry and didn't treat me with any respect when I was in the ambulance. If you ever need an ambulance don't call American medical response!
It's become clear over the past 2+ months that AMR just doesn't plan to provide my medical records as legally required.
The emergency personnel are great, but the folks back at the office are shirking their responsibilities. I keep getting the run-around after mailing my request for medical records on April 15, 2015. They admit that my request began "processing" on May 11. (I think you have to follow up with a phone call in order for them to start processing your request.)
On June 22, 2015 and they told me they couldn't even bring up my request on their computer screens. But they did admit that they can still see that my request began processing on May 11. They asked me to mail a new request to a new address: P. O. Box 554120, Los Angeles, CA 90074. So I did.
Perhaps they have a policy of ignoring requests until the patient jumps through a certain number of hoops. Or maybe they don't plan to give me my records at all--even though the law requires it.
Today the "Patient Advocate" called me, and asked me to resubmit my request for records by FAX--along with my ID. So I prepared the documents and tried to FAX--but the machine doesn't answer! It's not simply busy, it just doesn't pick up.
What a surprise, right?
Also, the "patient advocate" gave me her phone number, but (I hope you're sitting down when you read this) she doesn't answer either!
The score I'm giving them is for illegal handling of medical records, not problematic emergency care.