Ok, I was that person that read the reviews and thought to myself, "the only people that write in are the disgruntled few that have bad experiences and the exception, not the norm." I spoke with Dwayne on the phone and he convinced me that they cleaned up the company and that my experience would be different from those who authored the less than stellar reviews. I took the chance and went with American Knights for my move from Detroit, MI to Charlotte, NC.
I definitely learned the hard way to trust the complete strangers that take the time to write reviews and they are really just like me and you. Please take this review and trust it to be your warning.
Dwayne, the agent appointed to be my customer service rep, quoted me a price of $1262. We went through the inventory and attempted to list everything that I had to move. I voiced my concern about missing something and how that would effect the cost. He assured me that missing one or two things would not be a big deal, but missing several would increase the cost. Ok, I was fine with that.
On the day of the move, they went to my house. The movers were rude to my mother, asking for water, access to the house to charge their cell phones, and took FOREVER loading the truck. During the loading process, one of the drivers realized that an item that was in the truck already from their previous stop was broken. In an effort to hide the broken piece, he asked to place it in my mother's garbage.
As the movers added up additional items to be moved, my cost went from $1262 to $1500. Then they said they needed to charge me for more packing materials. Then more boxes. Then truck space. When I became very concerned, he said that the cost would not go over an additional $400! He came back an hour later and quoted me at $3100 but was going to "take care of me" and only charge me $2000! With no other choice, I agreed.
Two days later, I called to check on the status of my stuff. Spoke with Dwayne again who said he needed to transfer me to Rosa the transportation person to see where the truck was on the route. Rosa said she could not find my truck and would get back to me. Never heard back from her. I called her back a few hours later and she still couldnt find the truck and said she would call me. Never heard from her. I called the next day. Still nothing. So now my stuff is missing. This went on for 10 days until I got a call from the driver. He said he was not sure why Rosa couldnt find him and said that they would be at my apartment on the 13th day. 13 days! I started my new job with no furniture or clothes because they "could not get a truck to deliver my stuff".
Day 13: Movers arrive. As they go to reassemble my stuff, they realize my desk is broken and cannot be put back together. They also broke my night stand lamps and it wasnt until i went to go use it that I realized that my suitcase fill with random last minute stuff, was completely missing. Still have no idea where it is to this day.
The President of the company, Kobi called to apologize. He was full of excuses as to why they couldnt get it together. His response, "This isnt like a pizza delivery you know". he took $300 off my bill but now I have a broken desk, two broken lamps, and a missing suitcase full of stuff. This all realized after they collected payment. Oh, and dont forget the 5% credit card processing fee they tried to charge me!
Once they got their money, that was the last I heard from them. I had to contact an outside claims company to file my claim. Nothing guaranteed and it can take up to 12 weeks to process.
American Knights Moving Company Reviews
Do NOT hire this company!!
Ok, I was that person that read the reviews and thought to myself, "the only people that write in are the disgruntled few that have bad experiences and the exception, not the norm." I spoke with Dwayne on the phone and he convinced me that they cleaned up the company and that my experience would be different from those who authored the less than stellar reviews. I took the chance and went with American Knights for my move from Detroit, MI to Charlotte, NC.
I definitely learned the hard way to trust the complete strangers that take the time to write reviews and they are really just like me and you. Please take this review and trust it to be your warning.
Dwayne, the agent appointed to be my customer service rep, quoted me a price of $1262. We went through the inventory and attempted to list everything that I had to move. I voiced my concern about missing something and how that would effect the cost. He assured me that missing one or two things would not be a big deal, but missing several would increase the cost. Ok, I was fine with that.
On the day of the move, they went to my house. The movers were rude to my mother, asking for water, access to the house to charge their cell phones, and took FOREVER loading the truck. During the loading process, one of the drivers realized that an item that was in the truck already from their previous stop was broken. In an effort to hide the broken piece, he asked to place it in my mother's garbage.
As the movers added up additional items to be moved, my cost went from $1262 to $1500. Then they said they needed to charge me for more packing materials. Then more boxes. Then truck space. When I became very concerned, he said that the cost would not go over an additional $400! He came back an hour later and quoted me at $3100 but was going to "take care of me" and only charge me $2000! With no other choice, I agreed.
Two days later, I called to check on the status of my stuff. Spoke with Dwayne again who said he needed to transfer me to Rosa the transportation person to see where the truck was on the route. Rosa said she could not find my truck and would get back to me. Never heard back from her. I called her back a few hours later and she still couldnt find the truck and said she would call me. Never heard from her. I called the next day. Still nothing. So now my stuff is missing. This went on for 10 days until I got a call from the driver. He said he was not sure why Rosa couldnt find him and said that they would be at my apartment on the 13th day. 13 days! I started my new job with no furniture or clothes because they "could not get a truck to deliver my stuff".
Day 13: Movers arrive. As they go to reassemble my stuff, they realize my desk is broken and cannot be put back together. They also broke my night stand lamps and it wasnt until i went to go use it that I realized that my suitcase fill with random last minute stuff, was completely missing. Still have no idea where it is to this day.
The President of the company, Kobi called to apologize. He was full of excuses as to why they couldnt get it together. His response, "This isnt like a pizza delivery you know". he took $300 off my bill but now I have a broken desk, two broken lamps, and a missing suitcase full of stuff. This all realized after they collected payment. Oh, and dont forget the 5% credit card processing fee they tried to charge me!
Once they got their money, that was the last I heard from them. I had to contact an outside claims company to file my claim. Nothing guaranteed and it can take up to 12 weeks to process.
Bottom line.....DONT DO IT!! Horrible company!