America's 1st Choice Home Warranty advertise peace of mind and financial security in home repair and replacement costs. Their Service Agreement states: Their sole responsibility will be to arrange for a qualified service contractor to repair or replace, at DCI's expense (up to the limits set forth). But when I placed a claim, the service agreement became this: Find a technician; Submit copy of technician's estimate stating cause of failure. Brand name. Model #. Serial #. Approximate age of unit. Part # of any parts needed. Copy of final bill with all pricing listed. This new agreement which I learned about upon putting in a claim is contrary to the Agreement that I purchased. I therefore cancelled the contract with them, because under this new agreement, it was easier to just have household repairs done by Sears or another appliance company and pay them outright.
I have been told by America’s 1st Choice that I am due a prorated refund. But America's 1st Choice, the selling company, and their Claims Administrator DCI no longer work together and the companies are in dispute. Each claim that the other is responsible for issuing the refund. I put in a complaint with the BBB. But AFC told them that DCI is no longer their administrator, and they have nothing to do with the case.
My problem with this is that AFC continues to stay in business. How many other unsuspecting people will AFC sell warranties to just to have their cases end up like this? Generally speaking, a company, in this case, (AFC the selling company), should be legally bound by a contract. In writing this report, my purpose is to convey to readers my experience with America’s First Choice.
America's First Choice Warranty Reviews
America's 1st Choice Home Warranty advertise peace of mind and financial security in home repair and replacement costs. Their Service Agreement states: Their sole responsibility will be to arrange for a qualified service contractor to repair or replace, at DCI's expense (up to the limits set forth). But when I placed a claim, the service agreement became this: Find a technician; Submit copy of technician's estimate stating cause of failure. Brand name. Model #. Serial #. Approximate age of unit. Part # of any parts needed. Copy of final bill with all pricing listed. This new agreement which I learned about upon putting in a claim is contrary to the Agreement that I purchased. I therefore cancelled the contract with them, because under this new agreement, it was easier to just have household repairs done by Sears or another appliance company and pay them outright.
I have been told by America’s 1st Choice that I am due a prorated refund. But America's 1st Choice, the selling company, and their Claims Administrator DCI no longer work together and the companies are in dispute. Each claim that the other is responsible for issuing the refund. I put in a complaint with the BBB. But AFC told them that DCI is no longer their administrator, and they have nothing to do with the case.
My problem with this is that AFC continues to stay in business. How many other unsuspecting people will AFC sell warranties to just to have their cases end up like this? Generally speaking, a company, in this case, (AFC the selling company), should be legally bound by a contract. In writing this report, my purpose is to convey to readers my experience with America’s First Choice.