The Aloe Vella company engages in shady business practices as they do not list the details of the return policies or their membership program. There is a card included with the product which instructs you to email their customer service or call their customer service in order to obtain details about their return policies and membership program. I opted to email them so that I had a paper trail as this immediately struck me as being questionable. I received an auto reply which states that their customer service department is very busy, so please allow up to seven days for a response. I emailed them again after not receiving a response for seven days and did not receive a response to that email after seven days either. I then received a shipping confirmation email a month after I ordered the product. Included in this email was the information that the trial period is fifteen days. Did you notice how they avoided answering my questions long enough for the trial period to expire? I then called their customer service department and cancelled the membership (they had already attempted to charge my credit card). I was told that they would waive the restock fee but that I would need to pay for the shipping expenses. Due to my complete dissatisfaction with their business practices, I called back and spoke with a different customer service agent and informed him that I intended to call the better business bureau to report their activities. The customer service agent stated that was fine as I wasn't the only person who had called today regarding the same issues. He elaborated by stating that the Better Business Bureau was aware of their policies. I told him that due to his lack of concern for a customer's dissatisfaction and a bad review with the Better Business Bureau that I intended to post reviews of their company all over the internet.
My wife wanted to try a sample product called "wrinkless cream" from a company called Aloe Vella.com aka. OJAS Enterprises L.L.C. The product was talked about on Dr. Oz, Ellen Degenerous shows. Trusting person that she is, Dr Oz can't be wrong, she ordered the "free" sample. All she had to do is pay the shipping and handling of $4.95 and had 15 days to make up her mind.They sent 2 bottles, not a sample packet or even a couple packets. They sent (2 ) $50 bottles. It took 4 days to get the product so now she has 11 days left to make up her mind. Thinking it really was any big deal she put off trying it for 4-5 days. Tried the product for a couple days decided she didn't want the products. She was supported to get 2 different products not 2 of the same.This was a "sample". They had a product guarantee, if for any reason you don't like it send it back. She called the customer phone number and talked to Diane, and she was not worth talking to and just talked over the top of you. She finally hung up on her valued customer. We called back and got Bill,.another customer service agent. Bill said because the bottle was opened there would be no refund. WHAT IS A SAMPLE? You need to open it and try it for it to be a sample!!!! These people are Professional Scam Artists. They send you what you didn't order then force you to pay for a sample, which is a $50 jar of stuff. Do not fall for this scam, it's a bait and switch in the worst degree.
Aloe Vella's Reviews
The Aloe Vella company engages in shady business practices as they do not list the details of the return policies or their membership program. There is a card included with the product which instructs you to email their customer service or call their customer service in order to obtain details about their return policies and membership program. I opted to email them so that I had a paper trail as this immediately struck me as being questionable. I received an auto reply which states that their customer service department is very busy, so please allow up to seven days for a response. I emailed them again after not receiving a response for seven days and did not receive a response to that email after seven days either. I then received a shipping confirmation email a month after I ordered the product. Included in this email was the information that the trial period is fifteen days. Did you notice how they avoided answering my questions long enough for the trial period to expire? I then called their customer service department and cancelled the membership (they had already attempted to charge my credit card). I was told that they would waive the restock fee but that I would need to pay for the shipping expenses. Due to my complete dissatisfaction with their business practices, I called back and spoke with a different customer service agent and informed him that I intended to call the better business bureau to report their activities. The customer service agent stated that was fine as I wasn't the only person who had called today regarding the same issues. He elaborated by stating that the Better Business Bureau was aware of their policies. I told him that due to his lack of concern for a customer's dissatisfaction and a bad review with the Better Business Bureau that I intended to post reviews of their company all over the internet.
My wife wanted to try a sample product called "wrinkless cream" from a company called Aloe Vella.com aka. OJAS Enterprises L.L.C. The product was talked about on Dr. Oz, Ellen Degenerous shows. Trusting person that she is, Dr Oz can't be wrong, she ordered the "free" sample. All she had to do is pay the shipping and handling of $4.95 and had 15 days to make up her mind.They sent 2 bottles, not a sample packet or even a couple packets. They sent (2 ) $50 bottles. It took 4 days to get the product so now she has 11 days left to make up her mind. Thinking it really was any big deal she put off trying it for 4-5 days. Tried the product for a couple days decided she didn't want the products. She was supported to get 2 different products not 2 of the same.This was a "sample". They had a product guarantee, if for any reason you don't like it send it back. She called the customer phone number and talked to Diane, and she was not worth talking to and just talked over the top of you. She finally hung up on her valued customer. We called back and got Bill,.another customer service agent. Bill said because the bottle was opened there would be no refund. WHAT IS A SAMPLE? You need to open it and try it for it to be a sample!!!! These people are Professional Scam Artists. They send you what you didn't order then force you to pay for a sample, which is a $50 jar of stuff. Do not fall for this scam, it's a bait and switch in the worst degree.