I bought a diamond ring, the diamond was made by EGL. The ring came with no official repport from EGL, this is a way to fraud the consumer. When I bought the ring on the website, I bought the diamond first and the ring after. I specifically asked for six prongs and when I received it they put a four prong
one without even asking me first. They said the diamond I chose couldn't have a six prong ring. I wouldn't have chosen the diamond if they told me BEFORE I bought it. The costumer service was also terrible, when I tried to call they would hang up on me. It took me a week to get them to respond to me. They won't let me return it but the ring isn't what I ordered! The manager told me I could exchange it but honestly, they just ignored my emails. Buying a ring is a joyful thing but if you plan on buying one chose a better company with official certifications from the diamond cutters.
I think that they're answering my emails 3-4 days after I send them so they could delay this unsolved problem because they have an 30 days return policy.
I purchased a custom-made engagement ring from Allurez. I had initially selected to pay with a wire-transfer as it came with a discount, however after realizing the fee for the transfer was more than the discount I wanted to change my payment method to a credit card. When I asked about changing my payment method they told me I would have to cancel the order and start a new one. I have never heard of this procedure, and doing so would require me to build the ring all over again which would take at least 30 mins.
I went ahead with the wire transfer to avoid complication. I need the ring as soon as possible but there was no option for expediting the process, even though I was willing to pay more to do so. They claimed this is because they need to take their time to assure "quality", which is ironic because when I finally got the ring it was very dirty and had excess glue on the inlays. For paying $1000+ this is unacceptable. Also, the ring was not the size I ordered! I wanted a 7.25 and when I took it to a jeweler to get it resized they told me it was a 7.50. I contacted Allurez about this and while they said I could send it back to get resized, the cost of insuring the ring would be more than the cost of just resizing it locally, plus I did not want to have to wait for weeks and have the possibility of them doing another subpar job.
One positive thing I can say is that they were quick to respond through email (although every time I replied to someone a different person replied back.) When I got the ring they included a card that clearly says on the front "$50 Gift Card". Yet it is not, it only provides off up to $50. Quite unnecessary misleading advertising.
All in all I am very disappointed with Allurez. They are overpriced for the quality of work they provide.
Allurez Jewelers Reviews
I bought a diamond ring, the diamond was made by EGL. The ring came with no official repport from EGL, this is a way to fraud the consumer. When I bought the ring on the website, I bought the diamond first and the ring after. I specifically asked for six prongs and when I received it they put a four prong
one without even asking me first. They said the diamond I chose couldn't have a six prong ring. I wouldn't have chosen the diamond if they told me BEFORE I bought it. The costumer service was also terrible, when I tried to call they would hang up on me. It took me a week to get them to respond to me. They won't let me return it but the ring isn't what I ordered! The manager told me I could exchange it but honestly, they just ignored my emails. Buying a ring is a joyful thing but if you plan on buying one chose a better company with official certifications from the diamond cutters.
I think that they're answering my emails 3-4 days after I send them so they could delay this unsolved problem because they have an 30 days return policy.
I purchased a custom-made engagement ring from Allurez. I had initially selected to pay with a wire-transfer as it came with a discount, however after realizing the fee for the transfer was more than the discount I wanted to change my payment method to a credit card. When I asked about changing my payment method they told me I would have to cancel the order and start a new one. I have never heard of this procedure, and doing so would require me to build the ring all over again which would take at least 30 mins.
I went ahead with the wire transfer to avoid complication. I need the ring as soon as possible but there was no option for expediting the process, even though I was willing to pay more to do so. They claimed this is because they need to take their time to assure "quality", which is ironic because when I finally got the ring it was very dirty and had excess glue on the inlays. For paying $1000+ this is unacceptable. Also, the ring was not the size I ordered! I wanted a 7.25 and when I took it to a jeweler to get it resized they told me it was a 7.50. I contacted Allurez about this and while they said I could send it back to get resized, the cost of insuring the ring would be more than the cost of just resizing it locally, plus I did not want to have to wait for weeks and have the possibility of them doing another subpar job.
One positive thing I can say is that they were quick to respond through email (although every time I replied to someone a different person replied back.) When I got the ring they included a card that clearly says on the front "$50 Gift Card". Yet it is not, it only provides off up to $50. Quite unnecessary misleading advertising.
All in all I am very disappointed with Allurez. They are overpriced for the quality of work they provide.