I recently contacted PG&E, my local utiility, to arrange moving to a new address. As many others have reported, at the end of this action PG&E transferred me to "AllConnect" in order to "confirm" my change order. When the AllConnect agent came on the line, they offered to move and/or arrange other services for me.
The AllConnect representative offered me 105Mbps internet through Comcast for $45/month and I agreed to the deal. However, when the technician showed up to install the internet connection he indicated that the maximum speed I would receive is 25Mbps and he put this in writing. The only way to get the 105Mbps which AllConnect promised was to get a business internet service and that cost $200/month. The installer said "they always do this and leave it to the installers to tell you what you can really get".
I contacted AllConnect and was told my case would be connected to an "agent". This did happen and the agent reviewed the phone call between me and the original sales person (they record the calls as well as the computer screens the sales person went through while processing the order). The agent confirmed that the sales person had sold me 105Mbps for $44.99 per month. The agent then explained that Comcast delivers "up to" 105Mbps in some areas but "up to" 50Mbps in other areas; she said that what I had was 50Mbps. Ignoring for a moment the fact that 50Mbps is not what I purchased, I pointed out that the installer himself on the install ticket wrote the service down as 25Mbps. Not only was I not receiving the 105Mbps I was sold, I was also not receiving the 50Mbps that AllConnect insisted I had but which the installer told me was not available.. When I tested the actual connection, it came back as 22Mbps.
Just to summarize, All Connect sold me 105Mbps service, they claim I have 50Mbps service, the installer said I have 25Mbps service, what I really have is 22Mbps. Both the internet packages All Connect talks about (105Mbps and 50Mbps) do not exist, at least for me. The Comcast installers comments are deeply troubling here; according to him there is no 105Mbps or 50Mbps even available; he said there might be 50Mbps "later this year". So All Connect appears to be selling things that don't exist and PG&E is feeding them customers.
I am also out $72 for a cable modem that I can't use because the service I bought it for doesn't even exist. But, I can't even sue them in Small Claims Court because they aren't in my State. Seems to me like they have a pretty slick little business hiding in Georgia and scamming people in other States.
Do not bother using this sketchy middleman. If you need internet or cable, call your cable company directly! All this company does is take your personal info and forward it to spammers.
I am moving into a new apartment and needed to call my electric company to register my electrical service. After calling and setting up my electrical my phone call was forwarded to a company called Allconnect. They told me they were willing to help set up any other services I may need for my new apartment. Not knowing any better I decided to order Comcast high speed internet for $49.99/month. They took all of my information including my Name, apartment address, phone and email. They then told me that they will be forwarding my information to Comcast within the next few hours for processing. I even set up an apointment so they could come out and set up the service.
After the call I received a very sketchy looking email from Allconnect The email didn't even mention Comcast or any internet service. It just game me a 9-digit confirmation number and my billing address. I didn't think much of it since the rest of the process should be from comcast.
***
Three weeks went by and I have never received anything else from Allconnect or Comcast regarding my internet service. I found out that I will be moving into my apartment a week later than planned so I needed to call Comcast to have my intstallation appointment changed to a later date.
I called Comcast and they had no record of any of my information. I then decided to go on the Allconnect website. I clicked on "check order status" and typed in the confirmation number that came with the sketchy email I received after "registering" my service. Allconnect had no record of my information either. I decided to give them a call on one of their many phone numbers slathered all over their website... After calling them, they said they had no record of my information and forwarded me back to Comcast. Complete circle... Eventually, a Comcast representative told me that Allconnect never sent my information over and I had to completely start all over again with registration.
This time I decided to register directly through Comcast with no issues.
Ever since giving Allconnect my information I have been receiving nothing but spam mail. It gets worse and worse everyday, phone, email (especially). As said before, this is nothing but a middleman scam, taking your personal info and never sending it to the correct person. Goodness only knows what else this company does with your name and address... For now on I will be contacting Comcast directly.
Allconnect Inc. Reviews
I recently contacted PG&E, my local utiility, to arrange moving to a new address. As many others have reported, at the end of this action PG&E transferred me to "AllConnect" in order to "confirm" my change order. When the AllConnect agent came on the line, they offered to move and/or arrange other services for me.
The AllConnect representative offered me 105Mbps internet through Comcast for $45/month and I agreed to the deal. However, when the technician showed up to install the internet connection he indicated that the maximum speed I would receive is 25Mbps and he put this in writing. The only way to get the 105Mbps which AllConnect promised was to get a business internet service and that cost $200/month. The installer said "they always do this and leave it to the installers to tell you what you can really get".
I contacted AllConnect and was told my case would be connected to an "agent". This did happen and the agent reviewed the phone call between me and the original sales person (they record the calls as well as the computer screens the sales person went through while processing the order). The agent confirmed that the sales person had sold me 105Mbps for $44.99 per month. The agent then explained that Comcast delivers "up to" 105Mbps in some areas but "up to" 50Mbps in other areas; she said that what I had was 50Mbps. Ignoring for a moment the fact that 50Mbps is not what I purchased, I pointed out that the installer himself on the install ticket wrote the service down as 25Mbps. Not only was I not receiving the 105Mbps I was sold, I was also not receiving the 50Mbps that AllConnect insisted I had but which the installer told me was not available.. When I tested the actual connection, it came back as 22Mbps.
Just to summarize, All Connect sold me 105Mbps service, they claim I have 50Mbps service, the installer said I have 25Mbps service, what I really have is 22Mbps. Both the internet packages All Connect talks about (105Mbps and 50Mbps) do not exist, at least for me. The Comcast installers comments are deeply troubling here; according to him there is no 105Mbps or 50Mbps even available; he said there might be 50Mbps "later this year". So All Connect appears to be selling things that don't exist and PG&E is feeding them customers.
I am also out $72 for a cable modem that I can't use because the service I bought it for doesn't even exist. But, I can't even sue them in Small Claims Court because they aren't in my State. Seems to me like they have a pretty slick little business hiding in Georgia and scamming people in other States.
Do not bother using this sketchy middleman. If you need internet or cable, call your cable company directly! All this company does is take your personal info and forward it to spammers.
I am moving into a new apartment and needed to call my electric company to register my electrical service. After calling and setting up my electrical my phone call was forwarded to a company called Allconnect. They told me they were willing to help set up any other services I may need for my new apartment. Not knowing any better I decided to order Comcast high speed internet for $49.99/month. They took all of my information including my Name, apartment address, phone and email. They then told me that they will be forwarding my information to Comcast within the next few hours for processing. I even set up an apointment so they could come out and set up the service.
After the call I received a very sketchy looking email from Allconnect The email didn't even mention Comcast or any internet service. It just game me a 9-digit confirmation number and my billing address. I didn't think much of it since the rest of the process should be from comcast.
***
Three weeks went by and I have never received anything else from Allconnect or Comcast regarding my internet service. I found out that I will be moving into my apartment a week later than planned so I needed to call Comcast to have my intstallation appointment changed to a later date.
I called Comcast and they had no record of any of my information. I then decided to go on the Allconnect website. I clicked on "check order status" and typed in the confirmation number that came with the sketchy email I received after "registering" my service. Allconnect had no record of my information either. I decided to give them a call on one of their many phone numbers slathered all over their website... After calling them, they said they had no record of my information and forwarded me back to Comcast. Complete circle... Eventually, a Comcast representative told me that Allconnect never sent my information over and I had to completely start all over again with registration.
This time I decided to register directly through Comcast with no issues.
Ever since giving Allconnect my information I have been receiving nothing but spam mail. It gets worse and worse everyday, phone, email (especially). As said before, this is nothing but a middleman scam, taking your personal info and never sending it to the correct person. Goodness only knows what else this company does with your name and address... For now on I will be contacting Comcast directly.