Quoted one price but charged my credit card another price. The dispatcher told me he woudl contact me before towing my car if there was an issue with my card. One hour later, he contacted me stating that the driver was at the door with the car and the card didn't go through. I advised him that my stepfather had the card now and that he was 10 minutes away.
I read the card to the dispatcher 2 times becaue he was distracted and he read it back to me confirning the card that I had in my hand.
Well, I looked online at my card and he chared the card for an extra $20.00. As I advised him, he should have asked first because we would have given the extra fee in cash instead of the card. The card didnt have the extra money and caused my card to go over.
It is never ok to just charge someon's card without notifying them of the charges first. The charge was unauthorized. I called back to talk to him abou this and he said they were'nt giving me anything and that they didn't care if I put it on the internet - who cares is what he said.
Be careful with this towing company. They see there is no accountability so they just charge people's cards what they want to.
All Rite Towing Reviews
Quoted one price but charged my credit card another price. The dispatcher told me he woudl contact me before towing my car if there was an issue with my card. One hour later, he contacted me stating that the driver was at the door with the car and the card didn't go through. I advised him that my stepfather had the card now and that he was 10 minutes away.
I read the card to the dispatcher 2 times becaue he was distracted and he read it back to me confirning the card that I had in my hand.
Well, I looked online at my card and he chared the card for an extra $20.00. As I advised him, he should have asked first because we would have given the extra fee in cash instead of the card. The card didnt have the extra money and caused my card to go over.
It is never ok to just charge someon's card without notifying them of the charges first. The charge was unauthorized. I called back to talk to him abou this and he said they were'nt giving me anything and that they didn't care if I put it on the internet - who cares is what he said.
Be careful with this towing company. They see there is no accountability so they just charge people's cards what they want to.