All My Sons Moving & Storage of Dallas, Inc. Reviews
Jan 1, 2015
We had a highly unprofessional service provided to us by the two movers and their general lack of wanting to do their job as they dragged their feet to pad up the bill double what they originally quoted me.
When moving out of our previous address they some how made a hole in one of our doors in our condo by moving out my desks. They pointed it out and admitted to it but did not provide a solution to the problem they created. That is a rental unit now for me and I need to rent it out immediately however, with a hole in the guest room door, it does not look properly maintained.
In addition to that I marked a few boxes very fragile because it contained dishes and platters that were wedding gifts and that were highly treasured by my husband and I. While unpacking this week there were several dish sets and platters that were broken. I packed those boxes and items with newspaper and bubble wrap in some. There is not way those dishes and platters could have been broken if treated as fragile boxes. When my husband and friends moved us prior to this move we did not have a single thing broken. Also, the way they moved our furniture and put the pieces right side up, warped some of my furniture.
In addition to damage to our rental unit, warped furniture and several broken dishes, the movers left a black and mild cigarette in my front porch window sill.
Lastly, after paying our $1200 bill, one of the movers had the audacity to ask my husband for a tip. Not only did they not do their job properly but we paid a $1200 bill, and we just bought a new house! We should not have been expected to tip! Even though we felt obligated to give him $20 (and we did), we did not think we had to.
All My Sons Dallas was a completely horrible experience. I used them because the last time i moved was reasonable, but I will never use them again and I am telling everyone not to ever use them after this experience.
This time, they were 2.5 hours later than the latest time I was told. The manager then proceeded to tell me that I would have 3 movers for the price of 2 to speed it up since they were so late. Once they arrived however, one was "sick" and just sat in the truck the whole time. All the guys were way too young and clearly not knowledgeable on how to quickly and effectively move things.
My previous experience included 2 stops to pick up items and then carrying everything up 3 flights of stairs to a 1 bedroom apt and only cost $368 total. This was of course my expectation this time if not less because I was simply moving to a different apartment in my same complex! However the guys were so slow and tired because they had been working since early that morning so it took them 6 whole hours and I had to pay over $700 for a 1 bedroom apartment.
The manager was also very rude to me each time we talked when I tried to share my case that every expectation I had was not completed. The worst part of all was that they charged my card in the middle of unloading for $565 and so my thought was the manager realized they were going too slowly and that was going to be my total no matter what. Why else would they charge then and not at the end? But after they had left, they called and said they were sitting outside my apt and would be there till I paid the other $150 that I owed because they didn't finish till 11:15 at night!As a young woman I felt completely taken advantage of and pressured so I paid it.
This was the worst example from not only the movers, but the management! The manager actually argued me by saying his guys deserved all that money because they had been working hard since 6am! If you ask me, they are to blame for over working their movers. How could anyone be expected to do their manual labor job effectively for 17 hours!? If I had these guys first thing in the morning, I guarantee you it would have taken 3 hours. It is not my fault that they were tired and slow at their job. I should not have to pay for that! This is not the last they will be hearing from me because this whole experience was completely unfair and ridiculous. They don't even deserve to be called a business by the BBB if this is how they are going to treat their customers.
All My Sons Moving & Storage of Dallas, Inc. Reviews
We had a highly unprofessional service provided to us by the two movers and their general lack of wanting to do their job as they dragged their feet to pad up the bill double what they originally quoted me.
When moving out of our previous address they some how made a hole in one of our doors in our condo by moving out my desks. They pointed it out and admitted to it but did not provide a solution to the problem they created. That is a rental unit now for me and I need to rent it out immediately however, with a hole in the guest room door, it does not look properly maintained.
In addition to that I marked a few boxes very fragile because it contained dishes and platters that were wedding gifts and that were highly treasured by my husband and I. While unpacking this week there were several dish sets and platters that were broken. I packed those boxes and items with newspaper and bubble wrap in some. There is not way those dishes and platters could have been broken if treated as fragile boxes. When my husband and friends moved us prior to this move we did not have a single thing broken. Also, the way they moved our furniture and put the pieces right side up, warped some of my furniture.
In addition to damage to our rental unit, warped furniture and several broken dishes, the movers left a black and mild cigarette in my front porch window sill.
Lastly, after paying our $1200 bill, one of the movers had the audacity to ask my husband for a tip. Not only did they not do their job properly but we paid a $1200 bill, and we just bought a new house! We should not have been expected to tip! Even though we felt obligated to give him $20 (and we did), we did not think we had to.
All My Sons Dallas was a completely horrible experience. I used them because the last time i moved was reasonable, but I will never use them again and I am telling everyone not to ever use them after this experience.
This time, they were 2.5 hours later than the latest time I was told. The manager then proceeded to tell me that I would have 3 movers for the price of 2 to speed it up since they were so late. Once they arrived however, one was "sick" and just sat in the truck the whole time. All the guys were way too young and clearly not knowledgeable on how to quickly and effectively move things.
My previous experience included 2 stops to pick up items and then carrying everything up 3 flights of stairs to a 1 bedroom apt and only cost $368 total. This was of course my expectation this time if not less because I was simply moving to a different apartment in my same complex! However the guys were so slow and tired because they had been working since early that morning so it took them 6 whole hours and I had to pay over $700 for a 1 bedroom apartment.
The manager was also very rude to me each time we talked when I tried to share my case that every expectation I had was not completed. The worst part of all was that they charged my card in the middle of unloading for $565 and so my thought was the manager realized they were going too slowly and that was going to be my total no matter what. Why else would they charge then and not at the end? But after they had left, they called and said they were sitting outside my apt and would be there till I paid the other $150 that I owed because they didn't finish till 11:15 at night!As a young woman I felt completely taken advantage of and pressured so I paid it.
This was the worst example from not only the movers, but the management! The manager actually argued me by saying his guys deserved all that money because they had been working hard since 6am! If you ask me, they are to blame for over working their movers. How could anyone be expected to do their manual labor job effectively for 17 hours!? If I had these guys first thing in the morning, I guarantee you it would have taken 3 hours. It is not my fault that they were tired and slow at their job. I should not have to pay for that! This is not the last they will be hearing from me because this whole experience was completely unfair and ridiculous. They don't even deserve to be called a business by the BBB if this is how they are going to treat their customers.