No zero-star option, huh? Oh well, here goes: WORST MECHANICS EVER. Brought in our truck and got $3000 worth of work done in February, only to have blow itself apart. Steve (the owner?) said he would need to see the truck to determine what happened and if they were at fault... Not only did they deny that our truck basically exploding was NOT their fault (it was their fault - and that fact was confirmed by 2 other mechanics), they wanted to charge $4500 (new engine, they biffed it THAT BAD) to fix the damage. Steve was extremely dishonest throughout all of this, as he initially told us $4000 plus 5 hrs labor @$100/hr. I'm not a math wiz, but that's $4500. Anyway we had them proceed, and told them to go ahead and do the work (BIG mistake!!!). We had to constantly badger them to get status updates, return our calls, and just generally see how the work was coming along. We literally had to call 3-5 times a day to get our calls returned. Every day, "it'll be ready tomorrow", "not tomorrow, the next morning", "not morning, afternoon", "tomorrow, we promise!", etc. We live on a farm, and our truck is a very integral part of our production and care of our animals. Being constantly fibbed to about the status of our truck was highly frustrating, needless to say.
Finally the day came when the truck was finished. You'll never guess what happened next: Steve gave us a bill for $6700 plus 8 hrs labor @ $100/hr!!! SURPRISE!!!!! I nearly fell out of my chair. After letting our displeasure be known, Steve graciously (*sarcasm*) said he would knock off the additional 3 hrs of labor. Generous, eh? A big $300 savings. Unbelievable. They then proceeded to go ahead and run our card for the full amount. Looking at the invoices from the old and new work, they charged us twice for things that (amazingly) didn't break when their shoddy work took our whole engine out. We let 2 other reputable mechanics know what happened and inspect our truck, and both agreed that our engine taking a huge dump was absolutely and indisputably All-American's fault. I have to think that all of the 5-star reviews out there are either from employees or friends, because IMHO, this place represents all of the worst attributes often associated with mechanics shops. We will be calling our credit card company to have this FRAUD reversed. This place will take you for every penny, and not bat an eyelash. DO NOT trust these con-artists/liars/scammers unless you want a great big surprise when you get the bill. And if you like getting stranded on the side of the road when their work goes to hell.
We've also attempted repeatedly to resolve this issue personally with Steve Dudden (owner), but he repeatedly dodges us and has yet to return our calls. So, Steve, don't bother responding with empty platitudes, and "gee golly, just give me a call and we'll resolve it". You robbed the wrong people. Slithering snakes.
All American Four Wheel Drive Reviews
No zero-star option, huh? Oh well, here goes: WORST MECHANICS EVER. Brought in our truck and got $3000 worth of work done in February, only to have blow itself apart. Steve (the owner?) said he would need to see the truck to determine what happened and if they were at fault... Not only did they deny that our truck basically exploding was NOT their fault (it was their fault - and that fact was confirmed by 2 other mechanics), they wanted to charge $4500 (new engine, they biffed it THAT BAD) to fix the damage. Steve was extremely dishonest throughout all of this, as he initially told us $4000 plus 5 hrs labor @$100/hr. I'm not a math wiz, but that's $4500. Anyway we had them proceed, and told them to go ahead and do the work (BIG mistake!!!). We had to constantly badger them to get status updates, return our calls, and just generally see how the work was coming along. We literally had to call 3-5 times a day to get our calls returned. Every day, "it'll be ready tomorrow", "not tomorrow, the next morning", "not morning, afternoon", "tomorrow, we promise!", etc. We live on a farm, and our truck is a very integral part of our production and care of our animals. Being constantly fibbed to about the status of our truck was highly frustrating, needless to say.
Finally the day came when the truck was finished. You'll never guess what happened next: Steve gave us a bill for $6700 plus 8 hrs labor @ $100/hr!!! SURPRISE!!!!! I nearly fell out of my chair. After letting our displeasure be known, Steve graciously (*sarcasm*) said he would knock off the additional 3 hrs of labor. Generous, eh? A big $300 savings. Unbelievable. They then proceeded to go ahead and run our card for the full amount. Looking at the invoices from the old and new work, they charged us twice for things that (amazingly) didn't break when their shoddy work took our whole engine out. We let 2 other reputable mechanics know what happened and inspect our truck, and both agreed that our engine taking a huge dump was absolutely and indisputably All-American's fault. I have to think that all of the 5-star reviews out there are either from employees or friends, because IMHO, this place represents all of the worst attributes often associated with mechanics shops. We will be calling our credit card company to have this FRAUD reversed. This place will take you for every penny, and not bat an eyelash. DO NOT trust these con-artists/liars/scammers unless you want a great big surprise when you get the bill. And if you like getting stranded on the side of the road when their work goes to hell.
We've also attempted repeatedly to resolve this issue personally with Steve Dudden (owner), but he repeatedly dodges us and has yet to return our calls. So, Steve, don't bother responding with empty platitudes, and "gee golly, just give me a call and we'll resolve it". You robbed the wrong people. Slithering snakes.