They tell you something is in stock and will ship right away (I even paid for expedited processing). I confirmed before ordering and while ordering that the item was in stock. I place the order and a few days later, when I never recieved it, I called and was told they didn't have stock. Of course, no one knows anything about the order except Chris Corday who I originally ordered with. He's NEVER in the office. Finally after calling for days, I got him and he told me they never had stock and they only have a refurbished machine. I told him Fine I would take the refurb but it must ship right away. He said no problem, It never shipped. After MANY calls and emails, I finally got the manager who was SUPER RUDE and kids were playing the background (obviously from home). She told me she would call back, NEVER DID. I finally got a hold of Chris after MANY attempts again. He assured me it would ship that day (1 week after the original order) and gave me a UPS tracking number. It is now 4 days later and there is no movement on the tracking number. I called back and he said he would ship that day. It's now the next day and no movement on the tracking.
Scam! Website and return emails make buyers think it's legit, but phone numbers are phony and you never hear from company again after taking your money.
My story is same as other reviewer. I hadn't heard from company in over 2 weeks. I emailed and got a response via email right away saying someone from company would contact me shortly. I called the 2 numbers listed on the website and they do not belong to the company. Site looks legitimate, like it's thought out all the warranty detail and fine print, so that buyers think it's the real deal. I've found many bad reviews for Ace Depot. American Refurb has a facebook page with great reviews, but now I see it is likely fake.
Ace Depot Reviews
THIS COMPANY NEEDS TO BE SHUT DOWN!!!!!
They tell you something is in stock and will ship right away (I even paid for expedited processing). I confirmed before ordering and while ordering that the item was in stock. I place the order and a few days later, when I never recieved it, I called and was told they didn't have stock. Of course, no one knows anything about the order except Chris Corday who I originally ordered with. He's NEVER in the office. Finally after calling for days, I got him and he told me they never had stock and they only have a refurbished machine. I told him Fine I would take the refurb but it must ship right away. He said no problem, It never shipped. After MANY calls and emails, I finally got the manager who was SUPER RUDE and kids were playing the background (obviously from home). She told me she would call back, NEVER DID. I finally got a hold of Chris after MANY attempts again. He assured me it would ship that day (1 week after the original order) and gave me a UPS tracking number. It is now 4 days later and there is no movement on the tracking number. I called back and he said he would ship that day. It's now the next day and no movement on the tracking.
Posing as Americanrefurb.com
Scam! Website and return emails make buyers think it's legit, but phone numbers are phony and you never hear from company again after taking your money.
Ace Depot now posing under americanrefurb.com
My story is same as other reviewer. I hadn't heard from company in over 2 weeks. I emailed and got a response via email right away saying someone from company would contact me shortly. I called the 2 numbers listed on the website and they do not belong to the company. Site looks legitimate, like it's thought out all the warranty detail and fine print, so that buyers think it's the real deal. I've found many bad reviews for Ace Depot. American Refurb has a facebook page with great reviews, but now I see it is likely fake.