On November 3, 2014 I found what was labled a "10' X 20'" while valance canopy tarp on the website od abdak.com. I am aware that some people sell 12' X 20' canopies to fit 10' X 20' peaked frames but I needed an actual 10' X 20' tarp so I called to make sure. After explaining repeatedly to the lady at Abdak and telling her at least 6 times that I did NOT want a 12' X 20', she said it was indeed 10' X 20' and I placed the order.
On November 11, the tarp arrived, and is clealy labeled "12' X 20'", exactly what I told her repeatedly that I did not want. And I recorded the entire conversation and will be happy to share it if you want the proof.
I called them and talked to "Paul D as in David", the only name he would give). "Paul D as in David" referred to their policies, including restocking fees, etc., but offered me a 'full refund' except that I'd have to pay to ship their useless tarp back to them at my expense, they wouldn't refund me for that. I don't consider that a full refund at all, I am not responsible for their lying to me. I tried to play the recording back from when I ordered the tarp but he hung up. I recorded that conversation as well. I immediately called back and he was oddly unavailable. I talked to another guy who took the information but they refused to do anything. Those were also recorded.
Again, it is not my responsibility to pay for their lies and or gross incompetence.
Abadak Inc. Reviews
On November 3, 2014 I found what was labled a "10' X 20'" while valance canopy tarp on the website od abdak.com. I am aware that some people sell 12' X 20' canopies to fit 10' X 20' peaked frames but I needed an actual 10' X 20' tarp so I called to make sure. After explaining repeatedly to the lady at Abdak and telling her at least 6 times that I did NOT want a 12' X 20', she said it was indeed 10' X 20' and I placed the order.
On November 11, the tarp arrived, and is clealy labeled "12' X 20'", exactly what I told her repeatedly that I did not want. And I recorded the entire conversation and will be happy to share it if you want the proof.
I called them and talked to "Paul D as in David", the only name he would give). "Paul D as in David" referred to their policies, including restocking fees, etc., but offered me a 'full refund' except that I'd have to pay to ship their useless tarp back to them at my expense, they wouldn't refund me for that. I don't consider that a full refund at all, I am not responsible for their lying to me. I tried to play the recording back from when I ordered the tarp but he hung up. I recorded that conversation as well. I immediately called back and he was oddly unavailable. I talked to another guy who took the information but they refused to do anything. Those were also recorded.
Again, it is not my responsibility to pay for their lies and or gross incompetence.