Feb 12: 1st visit. Technician looked at washer and ordered parts.
Feb 24: 2nd visit. Technician replaced the tub, then had to use a rubber mallet b/c new tub was defective. That evening, upon washer’s first use, the washer was worse than 1st problem. A and E called.
Mar 5: Technician scheduled to come out. Instead he called by phone and listened to washer. He determined it was the same issue, reordered same parts. He schedule repair for Mar 12.
Mar 12: No show. See notes below. Scheduled for Mar 18.
A and E Factory Services, owned by Sears Reviews
Samsung Washer Repair Journal
Dates
Feb 12: 1st visit. Technician looked at washer and ordered parts.
Feb 24: 2nd visit. Technician replaced the tub, then had to use a rubber mallet b/c new tub was defective. That evening, upon washer’s first use, the washer was worse than 1st problem. A and E called.
Mar 5: Technician scheduled to come out. Instead he called by phone and listened to washer. He determined it was the same issue, reordered same parts. He schedule repair for Mar 12.
Mar 12: No show. See notes below. Scheduled for Mar 18.
Mar 18: No Show. Rescheduled for 9am Mar 21.